Paycom Reviews

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Good Product but all down hill from there.

The worst customer service a company could ever have. It gets even worse if you leave them. This company is only about money. Once your in they don't help you. Their billing is non-tranparent. They could not even explain why they charged what they did when you received a bill. We had a billing discrepency and when we asked them about it they emailed what it should be. We asked them to come in for a meeting and the bill was not $18,000 more than what they emailed. They could not explain it.

Paystubs, upcoming payments, and requests for accrued vacation time are all easily accessible. This is also used on a daily basis for employee time tracking and the administration of company records relating to salary and benefits.

The app's interface can be confusing to new users who haven't watched a tutorial video. Clocking in only works when we are directly linked to the firm's wifi, which is annoying, but may have been intentional on the part of the organization.

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit.
Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

So far I do not have any cons. I am impressed with how the company runs.

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.

The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly.

Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored.
Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard from them again. Every year our W2s were sent out incorrect without being allowed to review them prior to posting them to employees. Adjustments were made to our bi-weekly payroll without our knowledge and it took sometimes days or weeks to get explanations. We were charged for things that we were told were part of the payroll processing fee. There are so many things they do wrong, consistently, it is hard to give them any credit for what they do right.

Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits.

On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info.

The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid.

The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry.