Paycom Reviews

Overall happy with the system. There are always improvements we wish were available, and Paycom is willing to submit these suggestions as future improvements - but the system works for our needs with an employee count that falls within the 200-500 range.

I didn't have a good experience with Paycom. It wasn't user friendly for the short time we used it.

Overall, I have positive experience with Paycom

Very well, I get paid through it and it is very easy to use.

My overall experience with Paycom has been great and I would highly recommend to use!

I use paycom to track our US team's learning, but there's no easy way to create a report just for that team so I have to resort to going into each user profile one by one to check if they have completed certain training. If it can be done, I can't find it in the list of pre-determined reports.

Overall good system just needs a few things to make it a great system.

I was extremely happy using this platform. The staff also really enjoyed the simplicity of the app. We had staff of all age groups who could navigate the app with ease.

I have worked with Paycom at three different organizations over more than 3 years. I absolutely LOVE Paycom and would change to this platform anywhere I go.

Overall I have really enjoyed the ease of use and streamlined experience.

Our agency has been with Paycom since 2018 and customer service is fantastic.
From transitioning from another payroll provider to ongoing support for day to day issues, I have received prompt and friendly service.

Once I got through the learning/training process, it has been a pleasure to work in Paycom.

From sales, to purchase to implementation and go live it remains a great experience.

I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy.

Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications.

Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff.

If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time.

This company is such a joke.

Overall we are very happy with the product. It was easy to get set up and I find myself looking to use more and more of the fields and options because the reporting is really great! It has been a pretty quick learning curve because the interface is pretty user friendly.

In conclusion, Paycom presents a powerful, all-in-one payroll and HR solution suitable for businesses of various sizes. Its user-friendly interface, comprehensive features, and strong customer support make it a formidable player in the payroll service industry. While there are a few areas for improvement, the overall experience has been positive. I would recommend Paycom to businesses looking to simplify their payroll and HR processes while having the assurance of expert support

Payroll processing is no longer an irksome experience. Help is readily available, and the process is becoming more intuitive.

Very positive. I think Paycom offers a excellent and superior payroll application.

Paycom is laid out very well, easy to learn, and more comprehensive than other payroll software I've used.

Great, even if there's an issue its easy to contact Paycom and work through the issue and final a solution. I personally think its user friendly as well.

Overall, I like Paycom and would recommend it to others to use.