ClearDent Reviews

The ledger and schedule is very flexible. You add appointments by hi-lite scheduler back ground. Can remove mistakes in ledger quickly and with-in a few clicks.

customer service is getting very slow. Can take hours for them to respond and help fix a problem. Need to hire more staff.

Ease of use. It was easy to transition from paper. All staff from different generations and experience were able to adapt quickly. I like that the digital xrays are integrated rather than using bridging.

Customer support is mixed. I have solved several of my own problems because they insist something is not possible, when I'm sure it is.

Bugs that we find are not handled promptly.

some of the accounting features, easier to deal with partial payments,

notes section, the multiple fields to click, can't read the notes like a piece of paper...have to scroll and click

Built from the ground up to match modern app, program look and feel, as opposed to other programs that are trying to keep the look they had from Win95 not to alienate old users.

It's not as well known and not taught at dental auxiliary schools. So almost all new staff will have to be trained on using it.

As a dental staff trainer, I love the training tool online. The basic framework is clearly reviewed, and I and the staff can spend more time training on specific areas.

I appreciate the ease of use and the reporting systems for our day and month end. Customer support is wonderful and the staff learn more each time they speak to someone.

Great job!

I would like to have the lab codes not automatically have a check mark next to it in the treatment planning area. I create templates that sometimes needs codes removed and now when remove all checked items is clicked a lab code is removed that was auto checked

Our office has had many fill in staff over the last year (due to injury/accidents) and this software if very easy to teach to new users. It has a great workflow from start - patients being checked in and seated - to finish - receptionist checking the patient out and scheduling the subsequent visits. Since starting to use the emailing system for recall visits our hygiene department has started scheduling 3-4 months in advance and our cancellation list to fill appointments is longer than its ever been.

We wish that there was a greater ability for customization of dental charting and a more efficient way to input existing treatment when charting for a new patient to the practice.

This software has it all. Great program for practice management for a complex office. Plenty of management tools and customizable.

It is a complex program so lots to learn to maximize its potential. You get out what you put in so make sure to be ready to adapt to updates.

Software has a lot of places to add notes to keep track of conversations, insurance, etc.
EDI billing for instant EOB is great.
Charting is good and perio is easy to read

Inability of Cleardent to caluclate Rolling frequencies. Support says it is important feature but 2 years on they still have not implemented it. This has cost us alot of time to calculate each patients eligilibity because we have to check everyone in case they are Rolling or not.

I have been using Cleardent for over 15years and it is very user friendly but the best is the support staff, I use it to the extreme. I call for assistance and love the call back program. I also email my favorite support members and get a response with in a timely fashion.

There are features that I would love to use but financially our office is not able to access them so if they put the features and increased the support a little so everyone can use them eg texting etc

Very colourful and like how graphic it is, (dentrix is to bland) very easy to use and I like that a couple suggestions I have made for the program have been added in the updates

when you remove secondary ins to remove primary and then put secondary so you can send a claim, all the fees constantly change. It'd be nice what you put in for primary/secondary stays the same so if a tx plan is added and you need to pre-d it but another part of the plan is already assessed it'd be great if the fees never changed.

I have used many different software in offices and ClearDent is one of most user friendly out there. They have many great features that other companies are lacking that make the ease of use and navigation terrific.

I feet that if you create a treatment plan for a patient you should be able to make that into a contact for them and either have it waiting or book it from there. It is almost like we have to do the extra step by not having that option.

Very user friendly. The a/r system is above any I have used in the past. Customer service is excellent. They are great at taking suggestions and implementing them.

There really is no aspect of Cleardent that I don't like.

Clean design makes it easy to use , support

Need more functional metrics such as production per hour, rebook rate, treatment acceptance rate and cancellation/no show rate. Treatment plan and recall manager need improvement. The software is slow and cannot handle large images

The charting is very clear cut and patient information page

Need to be able to apply more than 2 insurances to patients as it is the new normal to have more than 2 insurances.

Pros: Ease of use, nice layout, great graphics, well organized.

When you chart teeth, they automatically chart the entire buccal surface, which is annoying when you have to change it manually.

This software is amazing and every dental office NEEDS this. It allows you to seamlessly run a fully paperless office and still keep track of all the bits and pieces you need to.

You need to purchase add ons to get the full extent of what the software can do but it is so worth the extra costs.

Excellent customer service, easy updates

New requested features are rarely implemented and problems with software not always fixed.

I like that you can attach documents directly to a patients file

That we cannot customize a bulk email to patients without purchasing additional features.
When custom fees are put in to a treatment plan they often revert back to original fee when posted.

Scheduling is simple
Electronic billing is simple
Digital radiography with different sensors is easily accessible

Can be slow or hang sometimes
You cannot do phases of treatment plans on one plan

very detailed in many areas although it can sometimes also become redundant

I'm not a huge fan of the recall system.

I love having tech support when needed. Easy to manage patient charts and having a paperless office.

There isn't anything a don't like about the sofeware

Its a clear program that allows anyone new and old to the program to familiarize and use the program without to much help Easy to move around and look for what is needed

Not to much they seem to upgrade things and are great at taking suggestions from us.

1. Easy to use
2. Simple and clear format
3. Ability to customise

Must contact Tech to change reminder text message settings (3 day, 5 day, 1 week text reminders)