Trend Micro Smart Protection Complete Suite Reviews

Trend Micro Smart Protection Complete Suite

4.1 (75)
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Security and threat management solution

Overall rating

4.1 /5
(75)
Value for Money
4/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.0/5
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75 Reviews

Robert
Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Unobtrusive to end users

Reviewed on 18/05/2022

Machines that have the suite installed have remained clean from threats where as other devices have...

Machines that have the suite installed have remained clean from threats where as other devices have been attacked. The client is easy to deploy and we are running it in more than one country, with central reporting.

Pros

Software is easy to deploy across multiple sites and is unobtrusive to end users.

Cons

Clients need access to the control server for reporting and updating. If hosting your own server its import to add firewall rules to reflect this.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, designed to be easy to use

Reviewed on 9/07/2018

It has helped cut down on the spam that I would normally get in my email. I dont have as much...

It has helped cut down on the spam that I would normally get in my email. I dont have as much issues as I did with other products that slowed down my computer in the past. I look forward to more products that TrendMicro will be developing in the futuer and trying them out.

Pros

Easy to install and set up. Has provided the protection that it is supposed to. I have only had one issue with the software in the 2 years of using it and that was when I was setting it up initially. Their team at the support number was there for me and walked me through making sure that the software was working properly. Been using it ever since almost 2 1/2 years. Glad to have found this product and been able to make it a part of the protection I use on a regular basis. I would recommend to colleagues to use as part of their Anti-Spam/Virus protection.

Cons

Hard to find any thing that I didn't like about this software. It has provided all the protection that I have needed along with the other products that I use. Over all its a great product

Tammy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Trend Micro not software friendly with other programs

Reviewed on 20/12/2018

This program functions fine for the home user that isn't running business software that it could...

This program functions fine for the home user that isn't running business software that it could possibly be incompatible with. I didn't have any problem with the software on a laptop that didn't have my billing software on it.

Pros

This software is easy to install across multiple devices and easy to use. The renewal process is easy and quick. Visually, it's easy to find what you want to do.

Cons

This program seemed to be interfering with my medical billing software and causing it to freeze up at very inconvenient times. After researching this among other users of the medical billing software I found that others experienced the same issues with it causing the billing software to freeze up. I had to uninstall this software because of it's interference with the billing software.

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trend micro Smart protection suite

Reviewed on 6/10/2022

Pros

this cutting-edge security conveys the leading security at numerous layers: endpoint, application, and organization, utilizing the broadest run of anti-malware methods accessible. It provides to interconnect security among connected devices.

Cons

nothing to dislike in the security tool, it is better with the value of money. Trend Micro already provided patches to fulfill gaps and remove the vulnerability in the security tool.

Joanne
Joanne
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Software to protect your computers and any other electronic device that connects to the...

Reviewed on 11/04/2019

This software has adequately protected my home and business computers, phones, and other electronic...

This software has adequately protected my home and business computers, phones, and other electronic devices that connect to the internet.

Pros

This software has adequately protected my home and business computers, phones, and other electronic devices that connect to the internet.

Cons

A bigger discount for those who renew the software automatically each year.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

AV Scan with easy to use console

Reviewed on 13/12/2018

Pros

Console can control all AV endpoint for easy administration. Installation can be done at image level hence no visiting of user for installation is required

Cons

long installation process. it will scan before it install software hence sometime the installation can take up to 15 mins.

Aubrey
Aubrey
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Used Trend Micro smart and total protection for Email protection and unwanted emails

Reviewed on 21/12/2017

Block unwanted email. Reputation management

Block unwanted email. Reputation management

Pros

Superior protection for virus protection for incoming and outgoing email. Trend micro is known for the unbeatable protection from unwanted emails. These emails are blocked using trend micro email reputation database

Cons

This was a little complicated as far as putting down our company compliance and basic business
and email processes. Ifr your computer savvy then it will be easy but if not find someone who isw help with the process. Every department has different processes..

Darshana
Darshana
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maximum Protection

Reviewed on 29/04/2019

A solid security foundation across the network for complete end-user protection. Excellent platform...

A solid security foundation across the network for complete end-user protection. Excellent platform support is available for the present network configuration.

Pros

High-fidelity machine learning helps provide the broadest protection against ransomware and other advanced attacks.

Cons

Performance issues on endpoints were detected upon agent installation.

Yendi
Yendi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A perfect value for PC protection

Reviewed on 12/06/2018

This antivirus is great for small companies, it does the job.

This antivirus is great for small companies, it does the job.

Pros

What I like the most of this anti virus is that it runs automatically at startup and periodically to find any threats, if something is found it will automatically get rid of the malicious file and deliver you a report. It performs great for smaller companies, easy to manage from one management console. Overall, Trend micro gives you a lot of opportunity like folder shield, password manager, vault.

Cons

I guess that the downside of this antivirus, is that it does not come with too many features, malware, anti spam and antivirus. I usually have problem with Trend Micro whenever installing a new program, it lags and slows down my PC, then it makes you authorize the installation with several pop ups.

Arthur
Arthur
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Anti-virus with a good database for detecting on PC but consumes some memory

Reviewed on 19/05/2019

This anti-virus was selected after a comparison between many other options. It runs on background...

This anti-virus was selected after a comparison between many other options. It runs on background for company users and has scheduled scans every day using administration tools. It was slowing down some computers while running on work time.

Pros

Runs always on background, users don't even notice it is running.

Cons

Slows down performance when running scans so it needs to be scheduled for hours that user is not working so much.

soon kit
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Basic apps to start off

Reviewed on 20/01/2022

Pros

Easy to start off, sufficient basic cyber protection for beginner

Cons

Prevention and protection can be better, malware prevention is weaker

Alternatives Considered

Norton AntiVirus and Trellix Endpoint Security

Reasons for Switching to Trend Micro Smart Protection Complete Suite

Easy to start off
Sherry
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Virus Protection that truly works

Reviewed on 15/12/2017

Their support is excellent especially when we are looking to them for guidance.

Their support is excellent especially when we are looking to them for guidance.

Pros

We had a different virus protection and changed to Trend Micro in 2016. It was the best move we could have made. The software has kept us virus clean as we've had multiple virus attempts that the software has stopped from infiltrating our system.

Cons

There isn't anything that I would say is a con to the product. For us the price is hefty but compared to the cost of a virus attack it balances out.

Horacio
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A really complete protection suite from a reputable brand.

Reviewed on 11/06/2019

Antivirus software with a very advance spam/trash blocking feature.

Antivirus software with a very advance spam/trash blocking feature.

Pros

Featured packet for the price, especially its very effective spam mail blocker. It can be great for small to medium business due to it easy deployment.

Cons

It does not have the best UI, but if you are a tech savvy it will be understandable.

Amanda
Overall rating
  • Industry: Legal Services
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Trend Micro offer very good Protection on a budget

Reviewed on 28/03/2022

I used this program to solely protect my home computers are threats and viruses. It is easy to use...

I used this program to solely protect my home computers are threats and viruses. It is easy to use and works well in the background. the add and block list is easy to use and helpful to keep out certain threats.

Pros

Offers steady protection against spam, malware, and other threats.

Cons

Does occasionally miss somethings. Perhaps a more frequent system update would fix this.

romay zuleima
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent to avoid "mailware"!!!

Reviewed on 4/07/2018

excellent software for protection

excellent software for protection

Pros

In my task as researcher I investigate through Internet and check my mails in search of information and the software has been usefulness to protect my equipment from pages or mails that harm my computer. The protection technics are excellent

Cons

In opportunities I have indicated pages and mails that are reliable nevertheless it has marked them like spam

Joshua
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 25/07/2019

Pros

This software definitely protects your computer from so many things and is easy to deploy and set up across the network.

Cons

If pricing was a little better we would of stayed with this product

Adonis
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Very powerful security suite

Reviewed on 15/04/2019

Pros

Trend Micro Security Suite empowers our employee to work safely, sharing data and application on any devices in any location. The agent is also remarkable, it does it job without using much resources on our workstations.

Cons

There are a lot of features of these suite. Make sure to explore to fully maximize the system.

Nathaly
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Very little protection for unwanted mail

Reviewed on 12/03/2018

The unwanted emails were blocked.

The unwanted emails were blocked.

Pros

It is very easy to use, you can indicate unwanted emails and maintain an updated database, very useful in small businesses

Cons

When it is active in memory, my computer crashes and I have to restart, I can not stop the application and continue my work

Mike
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Trend Micro Utilization

Reviewed on 26/10/2018

It is a great product and would recommend anyone to use it. It works perfectly for my business at...

It is a great product and would recommend anyone to use it. It works perfectly for my business at this level.

Pros

It runs seamlessly in the background. It also provides notifications when there is a malicious attachment to an email or website. It will remove it before it affects your computer. I dont have to do anything other than set it up originally then I forget about it.

Cons

There is nothing that I dont like about this software!!!

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Used as antivirus when received for free

Reviewed on 24/11/2019

Trend Micro did the job when I was able to use it for free. I did not end up paying to renew the...

Trend Micro did the job when I was able to use it for free. I did not end up paying to renew the subscription because it did not appear to beat the competition in terms of blocking certain types of malware.

Pros

The antivirus protection came with my laptop after a purchase from Best Buy. It seemed to do the job and I did not have any issues with the computer.

Cons

It appears to be an average antivirus software. According to some articles, Trend Micro did not block some malware that others were able to.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 16/10/2018

Pros

I really love the protection that the Trend Micro company offers for all types of computers. They have a long legacy of protection and stand by their product.

Cons

The product has no cons and easy to deal with.

Khang
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great but time wasting

Reviewed on 8/03/2018

Pros

It does a great job in filtering the messages and defending the client. Allow system administrator to monitor client status.

Cons

The user interface is a painful experience. You might need to spend some time on the first time you setting up the software and use the software.

Sayed Munir
Sayed Munir
Overall rating
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

InterScan Messaging Security Review

Reviewed on 19/04/2018

Pros

Like the most of the products, specially the DDI to scan the incoming mails for trojans, Virus, malware, etc

Erin
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Trend Micro Review

Reviewed on 28/08/2019

Trend Micro is helping keep devices safe and running efficiently

Trend Micro is helping keep devices safe and running efficiently

Pros

Provides great protection for my computer from negative websites or malware. Allows me to know I am secure on my device

Cons

I thought it had too many popups at first, but I learned how to change the settings to adapt to my liking

sumit
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best MDR service of Cyber Threats 24x7

Reviewed on 2/02/2023

My overall experience about this software is fantastic, the best module of this software is the...

My overall experience about this software is fantastic, the best module of this software is the alert monitoring which gives you the complete visibility of threat monitoring on a single dashboard.

Pros

I like about this software is that it provide a variety of services which includes services like its threat hunting and its investigation services which provide the exact information about the cyber threats. Its dashboard is very impressive and very user-friendly you can find all the details about the endpoints on a single click.

Cons

Things which I dislike about this product is that sometimes the response time will take longer than the usual time to respond due to this process will take longer time to detect. Otherwise overall this is the best product in the Market.