Deskera ERP Reviews

I bought this software on an Appsumo deal, the roadmap was in place and numerous times I was assured that my country (Ireland) would be updated shortly. After many months I gave up asking, they could apparently do the other parts of the EU but one other country was a problem despite the fact I was not the only one asking about Ireland at the time.

Many months later I made time to go back and explore the system that claims to do everything a business will ever need only to find that I'm told at every turn I need to add my credit card to do anything?? Does my lifetime deal no longer exist??

I submitted posts to the Deskera User Group on Facebook in order to try resolve the matter, so far two have been declined because it looks to me as though they don't want to respond in relation to the payment or whether Ireland is ready yet about a year after I last asked.

It looks promising, their customer support is shocking and a company that decides to decline posts asking valid queries instead of dealing with a customer who has already made payment to them doesn't in my view deserve the business.

Pity, it looks to have a lot of great features but with the prices they're currently charging feels like they regret offering the deal they did and that some of us wouldn't bother them with questions any longer.

To justify their prices they really do need to get a handle on customer service too.

I'm currently using Deskera for accounting to replace Waveapps. While there seems to be a bit of a learning curve, it's not all that different, and there is a large feature set. Accounting *alone* is worth the price for me. I'm planning to bring on some VAs and contractors early next year and having HR and CRM functionality in one tool is a huge value.

The "revamped" interface is great but still undergoing some integrations. The main thing missing for me from Waveapps is the ability to connect my business credit card to track expenses (my bank account workds fine).

Customer service has been very responsive and let me know it's under development, but for now I still have to import items which is annoying.

It's really hard to find software that looks good and does things well. I'm so happy to say that Deskera does both. It's extremely promising and the product roadmap for the future looks great. I really bought it to replace my accounting but I think I'll be able to replace my CRM as well. I LOVE how they've separated Books, Sales and People, it's very clear and easy to see different sections of your biz.

Note that this isn't what Deskera was mainly created for so it's a bit unfair to say, but this does ask what I least like, so I'd love to have there been a contract/client agreement and e-sign feature already fully fleshed out in "Sales". I will have to wait for this, but it's not a big deal as I think it's in the pipeline.

For the price I paid for this software, it was MUCH cheaper than the monthly subscriptions of other business accounting tools. I really like that it has automated depreciation.

This software is hideously designed. There is no simple way to view a ledger so once a transaction is entered you can't go back and read descriptions or see attached files. And while I get that the ledger should be a permanent record, there is no easy way to add voiding transactions for when things are refunded.

Easy to set-up
Ability to integrate CRM, Sales, Accounting and Payroll in one app
Roadmap for features

unable to use in Canada right now but it's due to be released here within a month or two

The UI is incredible, and the team are really proactive. It just works really well, it's not clunky at all. It tries to do a LOT of different things and that's usually not a good thing, but they seem to have pulled it off!

It's not integrated with UK HMRC yet, but this is meant to be coming Q4 2020. Also needs Amazon Seller Central integration (coming) and eBay integration.

Everything i need for accounting in one software

easy to navigate UI

Automation (super important for me)

I would have like to have video tutorials on how different types of businesses use Deskera

some countries and banks are not yet fully compatible

needs to support more business types and templates to choose from.

There is so much what I really like about this software so it could be a very long text. But I will say it in short. This software is really amazing and a all in one solution for my business. I really love the way it works and the massive value of this tool. Before Deskera I needed several pieces of software to get my daily tasks done. With Deskera I found a solution to get so much stuff done. And that all in one tool! The App is also a nice additional solution to have my business always in my pocket.

There is not much negative to say. The only thing which could be approved is the app solution. It would be great to click on an e-mail or telephone number inside the CRM to open it/start a call.

I've long been searching for a replacement for QuickBooks. Even my Intuit certified accounted loathes QuickBooks. Deskera Books has an easier interface and does everything I need it to do for invoicing and balancing my bank ledgers.

None so far. It does everything I need from an accounting standpoint.

I loved the inclusions in Deskera, the fact I don't need to run and maintain and sync multiple software platforms, let alone the ongoing monthly costs of each. I am in the process of migrating over my data from Xero, and I am excited to see what we can achieve with this streamlining.

Australian GST / Tax compliance is not here yet.... but its coming. Q4 2020!! :D

I purchased Deskera with the hopes that it would replace my existing third-party tools, as well as add to my arsenal -- and it has -- with flying colors! In my company, Deskera is now officially replacing FreshBooks (we've been using for 3 years), FluentCRM, FreshDesk (tried for a couple months, don't like it), and several home-grown tools, plus adding more features than we ever imagined. My agency is growing and I do see a future where I'll also need the payroll and expenses features, so I'm looking forward to that as well. Thank you Deskera for an amazing product.

Honestly, I've not discovered any cons to using Deskera. Everything is working well for my agency and we have no complaints at all.

Deskera contained most of the features that I need to manage the financial aspects of my business. UI is simple to use and tons of training is available to help through the more complex areas. The roadmap covers most of the features that are not currently available so I am pleased.

Features I would have liked to see now:
1. Business Plan
2. Projects (on the roadmap)
3. Workflow & Process (on the roadmap)
4. Proposals (on the roadmap)
5. Shopify Integration (on the roadmap)

CRM, api. These 2 things really make deskera different. With integration ready with other app, sync between them is just a few clicks away. Integration is the thing I like the most about this software.

It's lack integration for bank feed for my country. As I'm using other bank rather than integrated bank, it makes extra effort to key in some data manually.

+ An affordable solution for (almost) complete integration, from a CRM, payroll and of course their main strength, book accounting.

+ They also support a lot bank integration in many countries and keep growing, and don't forget their mobile apps is one of the best out there.

If you using other accounting apps, go ahead try Deskera, this could be your accounting solution at much affordable price. If you have question, do not hesitate contact their support, they are very helpful.

- sometimes it's buggy, but if you contact the support team, they will fix it.

- Lack of detailed documentation, but thankfully they have speed support teams.

- Web app not as beautiful as the mobile apps. I don't say the web app GUI is ugly, not at all, but if you try their mobile app, you will know what I mean.

The software is full-featured and priced well when compared to older alternatives. The team at Deskera is very responsive, and the weekly video conferences are a revelation when compared to other stodgy alternative accounting software offerings.

Chat support appears to be in a country other than USA, which is fine, but occasionally chat will be unavailable during US business hours. The terminology/prompts on many screens are somewhat difficult to decipher, even for someone with accounting software experience. Although this may again be due to being in the US and having software that was created elsewhere. Many times I completely do not understand what an input field is asking for based on its caption, and there is no per-field help or tooltip, so I have to go search what those terms might mean. There are also times when fields change, for example: setting up a bank account will ask you to enter a "Code" with no onscreen explanation of what that is (is it a bank account number? is it my banking password? what is "code"?) and then after you enter and save the data, it is shown as a field called "Number" instead of "Code".
HOWEVER, in dealing with the Deskera staff and support, I can see that they are CONSTANTLY improving and updating the software, and seem excited about their product and happy to help, so that keeps me interested in using it.

It definitely have to be the beautiful designed dashboard! Give me an overview snapshot of my business and very eye smoothing which brighten my day every time I login! Fast loading speed as well!

Website Builder. It is really a good addon for company who do not have a website. However, this is not their core product as they are more meant for Accounting, Sales and CRM. it will be better if they can provide a contact form or Custom Opt-in Form in the website builder that link to their CRM instead of just having a newsletter opt-in form.

Its bookkeeping system is all the compliances ready for GST in India and the separate option for quotation sending is really helpful. How can I miss my most favorite feature that is the bank reconcilement. Apart from that the HRM system also serves the purpose and I use it for payroll and attendance management system now.

Some advanced features are missing in the CRM. I would also like to get the employee attendance tracking system in the HRM. Though it's on their roadmap.

I like that Deskera Books focuses on different aspects related to the money side of things of your business: creating and sending invoices (by creating them from scratch or relying on one of the Deskera Books templates), tracking your bills purchases, and expenses, keeping track of your inventory, and getting real-time reports.

The web version of Deskera Books has it all but the mobile app is very solid too. Usually, the mobile app is a "companion" to an online platform but the Deskera Books smartphone app really seems like a complete platform for the fact that there's so much you can do with it – it's not a surprise that it won a Webby Award!

I wish users could disable or hide some of the features they aren't going to need, especially with the mobile app. If you run an online business, for example, you may not need to keep track of inventory... unfortunately, this isn't an option, which means that you are going to see features, buttons and navigation menu items you don't really have much use for.

The "full" dashboard does affect the user interface, no doubt