Sensei Cloud

3.8 (30)
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Overall rating

3.8 /5
(30)
Value for Money
3.5/5
Features
3.6/5
Ease of Use
3.9/5
Customer Support
3.8/5

63%
recommended this app
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30 Reviews

Eduardo
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sensei Experience

Reviewed on 25/01/2025

Excellent
Great support from Carestream team

Excellent
Great support from Carestream team

Pros

-Comprehensive
-Fast communication between offices
-Easy access remotely

Cons

Imaging component
Not able to utilize the advanced imaging software consistently

Vincent
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sense Cloud

Reviewed on 12/10/2023

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functional...

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.

Pros

I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.

Cons

Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.

Alternatives Considered

Tab, CareStack, Dentrix Ascend and Curve Dental

Reasons for Choosing Sensei Cloud

Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition.

Reasons for Switching to Sensei Cloud

Wanted to stick within Carestream Family and Sensei just looks way more professional and clean.
JOHN
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Too many lumps , not ready for primetime time

Reviewed on 21/01/2024

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea...

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.

Pros

Office manager likes claims handling, billing options

Cons

Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc.
Complete modules don't work!!!
Stupid things like "acquire a new image" to open imaging to view films.

Colleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User Friendly Cloud Based Software

Reviewed on 13/11/2024

Pros

Cloud based software. Love the access to my patient information anywhere - not just in my office. Design is upgraded and sleek. The Carestream team is constantly looking to upgrade the features - listening to users along the way. New upgrades are being added constantly. Integrations have been added to link Sensei with a patient manager, ePrescriptions, and iTero.

Cons

Couple issues regarding syncing of schedules among different computers - sometimes need to manually refresh screen. Reporting not comprehensive yet.

Michelle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great program and a work in progress

Reviewed on 8/11/2023

Pros

I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.

Cons

The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.

Alternatives Considered

Dentrix Ascend

Reasons for Choosing Sensei Cloud

We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well.

Reasons for Switching to Sensei Cloud

We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition.
Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

review

Reviewed on 6/11/2023

it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes...

it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note

Pros

it can be used from anywhere.............................

Cons

the charting legend is not the same for all systems charting coloring.

Alternatives Considered

Open Dental and Dentrix Ascend

Reasons for Choosing Sensei Cloud

it was very old and dated........................

Reasons for Switching to Sensei Cloud

price, offered more of what we were looking for
Pamela
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sensei Review

Reviewed on 28/09/2023

We have not been with Sensei Cloud long but so far, I can see the e service products saving much...

We have not been with Sensei Cloud long but so far, I can see the e service products saving much time in verifying insurance information, submitting claims, computing out of pockets, sending prescriptions. Managing lab cases is very nice.

Pros

Integration is never easy when implementing a new system. That being said, it has not been that difficult and actually went better than I expected. There are quirky things that we are learning, but the support has been very helpful and very quick. The more that we are using Sensei Cloud, the more features we are finding. The e service products (claims, prescriptions, insurance verifications etc) are very nice as we were mostly doing this manually before.

Cons

The information that was converted from the old system did not seem to be as much as we would have liked. We came from Soft Dent which is from Carestream as well, and I would have like to have seen the two programs communicate more and transfer more information

Brittany
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Meeting with [sensitive content hidden] 9-21-23

Reviewed on 21/09/2023

I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and...

I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and creating spreadsheets- I have very few complaints and would recommend Sensei to any office looking to make the change over. I've trained a couple employees on basic tasks such as scheduling appointments, creating insurance claims and treatment plans and I've never had any difficulty as the software itself is very user friendly.

Pros

I love that Sensei is constantly wondering what they can do to improve the software whether that's through The Exchange, the "Submit Feedback" function where I can vote on other user's recommendations, or calls with staff like [sensitive content hidden] to help review the software, calls with [sensitive content hidden] from Patient Manager, or visits from [sensitive content hidden] regarding imaging. The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits.

Cons

The only recommendations I have for the software are small adjustments, most of which I was able to go over with Brande and she was able to help me find answers for. The remaining notes I would be happy to submit through the User Feedback Site.

Cindy Sue
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy with the software.

Reviewed on 28/09/2023

Overall I am very happy with it. More than met my expectations. One thing very nice compared to...

Overall I am very happy with it. More than met my expectations. One thing very nice compared to the last software program I had, you do the updates and the updates don't mess up existing programs in the software. I don't lose programs like I did before.

Pros

It is easy to use. Support is very good, get immediate help. Has what I need and want.

Cons

Now that covid is over being such a problem, I would like the screening pages removed. Unnecessary for me. Otherwise I have no other issues.

Dr Mark
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sensei user for 2 years

Reviewed on 22/02/2024

Pros

Ease of use and portability. I can see patient records from almost anywhere.

Cons

I wish it would cost less. But overall it’s good

Jill
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst Software Platform

Reviewed on 20/11/2023

Horrible, frustrating, paying premium price for a service that doesn't deliver.

Horrible, frustrating, paying premium price for a service that doesn't deliver.

Pros

I liked what it is advertised to do - appt reminders, texting w/patients, email campaigns, etc.

Cons

Full of bugs, we delayed going "live" for TEN months, because it failed to synch our appts, current patients are missing, inactive patients are appearing, the wrong cell phone numbers are linked to patients, and on and on.

Jorge
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent software

Reviewed on 20/10/2023

I am very pleased with upgrading from Windent

I am very pleased with upgrading from Windent

Pros

software is easy to use, all information is easy to find

Cons

it's too much clicking but once you get the hang of it, you do it fast and becomes unnoticeable.

Tom
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sensei Cloud Review

Reviewed on 16/01/2024

Pros

Allows me to see patient files, set up appointments, view x-rays and set up treatment plans.

Cons

Wish the payment section in the Financial area would allow us to put $0.00.

Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

sensei cloud

Reviewed on 17/10/2023

It is not very user friendly. Many steps to get to a final stage.

It is not very user friendly. Many steps to get to a final stage.

Pros

Could have access to schedule and chart from home. Patient management and wanted an upgrade from soft dent

Cons

The CS8 imaging program, the inability to merge or delete duplicate charts, the difficulty to delete or alter a ledger entry/date in the payment area.

Alternatives Considered

Open Dental and Dentrix Ascend

Reasons for Choosing Sensei Cloud

cloud based, having all things in one program and upgrade, ease of use.

Reasons for Switching to Sensei Cloud

Already was using soft dent, sounded like a great option.
Chad
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for specialty offices

Reviewed on 1/11/2023

Sensei has been a great decision for us. Our offices run more smoothly, we see fewer errors in...

Sensei has been a great decision for us. Our offices run more smoothly, we see fewer errors in patient charting and billing. Relations and communication with referrals are better than ever.

Pros

Intuitive and user friendly! Did not take long to feel comfortable with the software.

Cons

As an early adopter to sensei, we experienced some of the frustrations that come with a new software. Overall those frustrations have been handled and sensei gets better with frequent updates.

Maria
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sensei Cloud

Reviewed on 20/09/2023

Pros

Customer service with Live chat. Ease of patient intake and scheduling.

Cons

Insurance claims - there are 15 statuses, some of them are auto applied, some are manual, some are both. Not knowing what they all mean or which is which. Pt due/Ins Due/total due does not always reflect correct amounts resulting in 3 different amounts and confusion on the financial page. Not being able to bring up or download xrays that were taken at our second location is one of the biggest issues.

Pat
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

We had to switch

Reviewed on 24/08/2023

Pros

The program was cloud based. And the new program was also a Carestream product

Cons

A lot of features did not work. I felt that I was a beta tester for the new product. It would not submit secondary insurance.

Charles
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Changed from Softdent to Sensei

Reviewed on 17/10/2023

I would of preferred to stay with Softdent, but was not given option because we wanted the cloud...

I would of preferred to stay with Softdent, but was not given option because we wanted the cloud feature.

Pros

Available in the cloud, easy to access. User friendly (some features)

Cons

Initial start-up was confusing. There were too many points of contact. Several team members were difficult to contact. Support is useless and very disappointing.

Terry
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sensei has a lot to work on!

Reviewed on 10/02/2023

Less paper

Less paper

Pros

I do like the electronic prescriptions. so easy!!

Cons

Everything else! Claims management. Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult!!!

Alternatives Considered

Fuse

Reasons for Choosing Sensei Cloud

I wanted to go paperless and move to the cloud. I chose Sensei because I was using Carestream already: Practiceworks. I thought it would be similar! Boy I was wrong

Reasons for Switching to Sensei Cloud

Stuck with carestream. Plus Conversion Fee was waived.

Response from Carestream Dental

Hi Dr. Terry, I am so sorry you are not having a good experience with our product. If you can message me privately, we would love to get more information regarding the bulk EFTs if that is a defect within the system or if additional training might be beneficial. Additionally, we would love to learn more about the GRT calculation to assist.

Kelly
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

We were hoping for a much better product

Reviewed on 1/02/2023

We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in...

We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds.

Pros

The integration process was okay but we had to do alot of old information deletion leading up to the switch. I did not expect it to be anything like our old software but I expected a less flawed softeware. There were and still are many things that were promised to be implemented and have not been. They are updating regularly but so much more can be done.

Cons

Provider production/collection don't seem accurate. Financial reports are not easy to create or read. I have been hearing about "Sticky Notes" and "Combined Family Billing" coming since we started in Oct 2021 and that still hasn't happened yet. Still has a flawed Bulk payment feature since it was implemented and it has not been repaired yet. The ease of flow, common sense items and basic billing necessities just aren't there.

Response from Carestream Dental

Hi Kelly, I am so sorry you are not having a good experience with our product. Family billing was released late last year, so if you want training, please get in touch with me privately. We can also look into the issue of the bulk payment to see if it is a system error or if additional training is required. Most of our customers have found the process flow to be an improvement to other dental practice management software, and we would love your feedback on your usability experience to see if there is room for improvement.

Colleen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Needs a lot of work

Reviewed on 1/02/2023

Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze...

Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze and run our practice.

Pros

Cloud access and updated feel. ePrescriptions

Cons

This program feels like it was designed without a single dentist's input. While it is probably a great program for a new dentist starting out, there is no ability to customize the program. Certain workflows have limitations that you cannot override (ex. giving a courtesy to a patient with credit, transferring balances among family members). There are ZERO long term business analytics.

Response from Carestream Dental

Dr. Colleen, I am so sorry you are not having a good experience with our product. Reporting enhancements are coming this year to assist in business analytics. Additionally, you will be able to transfer balances among family billing with the release of a family billing feature.

Kristi
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

sensei review

Reviewed on 3/02/2023

It has not been great. I am not sure this was designed by an actual dentist, or with practical...

It has not been great. I am not sure this was designed by an actual dentist, or with practical dental offices in mind

Pros

Charting seems to be fairly easy with this system and that it is cloud based is a plus

Cons

many "kinks" still need to be worked out. Random program freezing, only one person in chart at a time, too many moves to make an appt, etc

Response from Carestream Dental

Hi Kristi, I am so sorry you are not having a good experience with our product. Can you reach out to me personally? We have not seen any performance issues this year. We would love to get more information. You can have multiple people in a chart simultaneously, and we have found that our customers like the appointment workflow.

Alexandra
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

issues sensei cloud

Reviewed on 6/02/2023

Pros

easy to use with or without support and thats good

Cons

too many issues to list / comparing this software to Softdent - working through the issues one at a time

Response from Carestream Dental

Hi Alexandra,
I am sorry your experience with Sensei Cloud has been less than great. We would love to discuss what features within SoftDent you love that are missing from Sensei Cloud.

Glenn
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Glenn Ritter DDS

Reviewed on 27/01/2023

FrustrationDisappointment Too slow to improve

FrustrationDisappointment Too slow to improve

Pros

The hope to fix itThe promise of remote access

Cons

Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad

Response from Carestream Dental

Hi Dr. Glenn, I am so sorry you are not having a good experience with our product. We are making Sensei enhancements weekly. Feedback from doctors like yourself allows us to prioritize and move on feature enhancements to create better value.

Michael
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great conversion

Reviewed on 27/01/2023

Really pleased

Really pleased

Pros

Ease of use, insurance billing and tracking capabilities, patient scheduling and reminder features, periodontal and dental charting

Cons

Lack of Patient online booking feature, patient recall label printing option not available,

Response from Carestream Dental

Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience.