Inventory Planner Reviews

ease of use and replenishment makes it easy to understand what's happening with product.

doesn't show contribution cost on each channel

It mostly does what it needs to, except when it doesnt.

My biggest gripe is with the customer support. It's simply not designed to be able to manage wide scale issues with their system. They have no direct phone number to call, and their chat system is a queue, meaning they get to you when they get to you. This isnt such a big issue with small problems with single accounts, but when they have a system issue effecting many accounts it means replies take days...and those replies are short and terse without offering any resolution. Right now the system has been an issue for about 1 week. Their "resolution" to the wide-spread issue was to move to a restore point from many days before the problem occurred. This means all the data that was input in the interim is missing. This means I have 15 missing POs. This means my inventory check-in from the past however many days is no longer accurate. These problems will persist for months as we discover them. The reply from their support....what reply? We are looking at other systems for management because we cannot operate a business like this.

I just started using this as a trial. It looks like it would work well with my inventory of computers and tracking equipment.

I don't see anything yet, but I am still playing around with this.

The product is easy to use, I like because it keeps all my list of things to do in place.

I have to continue to learn about the system so I can better review its cons

The amount of useful features! It's a great tool for Inventory Management and analysis.

I thought that during the implementation phase we would have a contact person to have a call with in case of an issue. Our assigned project manager was very slow in responding and not really helpful in fixing certain issues. So I think the implementation phase is a bit overpriced. However, the Customer Support team is very helpful and can be contacted via mail or chat.

The integrations are great and easy to connect. It is easy to update the forecasting method used. The customer support is very quick and effective.

It takes a time to get used to the software. Like any forecasting tool, you need to use your business knowledge alongside the tool. It is not a negative, it is just the reality.

Everything an end user could want integrated into the app has already been integrated thanks to their listening to customers. It does everything we needed to from automated purchase orders to accurate forecasting.

In my case, the interface is rather bloated and confusing, because we only need a few features. But for a larger enterprise, I understand why a lot more of those tools would be needed.

Ease of use as well as comprehensive filtering.

We had a bit of trouble with the BC integration, but they worked with us to get it right and they did!

VERY customizable, integration is easy, slick UI, receptive customer service and dev team, accurate forecasts, great suggestions, lots of supplementary information available in FAQs/webinars/youtube videos.

Sometimes settings take some digging to find, or in a few cases I had to ask customer service is something is possible - it almost always is, and it's always something I overlooked or didn't know existed until I asked.

Replenishment and Open to Buy allow a great amount of user input to tailor results to the business.

Open to Buy should allow re-ordering of the display of product categories.

Super easy to use and just plain fun! I like the way it tracks bundles and assembles, and lets me know how much to stock of each component

I didn't find it sooner! This seriously makes me look like I know what I'm doing :)

Inventory, Reorder, optimize inventory and many more features are most important. With Inventory planner I found it very easy and useful.

For me it feels every features are useful, some things like stock summary and reorder are the things can be unused

Easy to navigate and to integrate with our Omni-channel management software.

Some things can be over whelming with all the data provided.

- daily emails give insight into out of stock and low stock items, makes it easy to react to conditions. Emails are highly customizeable to narrow into what you want to see.
- incredible reporting tool, lots of insights and factors you can add into reports (such as taking into account sales and holidays and how that impacts demand numbers)
- great way to narrow down and analyze individual skus, sales history and forecasting
- integrated seamlessly with Magento

- daily emails can be off by a day. Tried working with customer support on this (for example, item was out of stock, came back in, is up and available on website, but daily email the next day still shows it out of stock). Customer support unable to fix, created more work having to look into individual skus.

The ease of navigating your entire inventory picture is hard to beat. They've done a great job with all relevant info at your fingertips and with lots of customizability on what info to show, and pop-ups with other critical info to condense a lot of information in a compact area. Just one example is the Demand Planning capability: It allows you to see at a glance whether you've had stock-outs of a product in the last X months, how many units per month you've sold, incorporates that into a forecast, but then also allows you to simply see that info and make your own determination for demand.

In that same Replenishment area of the product, you can see shipments you have on the way and when they're scheduled to arrive, how many days/months of stock you have and PO cover ordered, etc...It will even take into account how much you're going to lose in sales dollars per day if you stock out.

All of this integration with BrightPearl is excellent. We haven't even scratched the surface of the reporting features yet, but they are plentiful. Support has also been excellent and they've added features we needed based on our feedback.

Purchase orders could use a bit more customizability. A few more custom fields so that we can add extra info on line-by-line basis as needed would be great.

Easy to use and to see past sales and inventory on hand helps us order for the future.

When migrating over from one platform to the next we lost our sales history, but thankfully IP was able to assist and we did get it from another channel.

The onboarding and patience of [SENSITIVE CONTENT HIDDEN] and the team has been second to none. They invested time into understanding our issues and find solutions for the complexity encountered in our business. The software is good value for money as we have limited time to spend on forecasting, IP helps us keep us in check and identify OOS risks. It also helps us forecast demand across multiple warehouses which are fed from our main warehouse. It's a good bolt on for anyone using Unleashed inventory software.

It can be a bit slow at refreshing but this is a minor issue!

Helps us plan what to buy and keep track of old stock

Can be a bit complex for our needs
It has a lot of features we don't use