NAPA TRACS Reviews

I like the conveinence the service, and the simplicity of it!

Not ideal to what is being used now. Napa Tracs makes more sense

Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.

System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.

We use the Work Orders, Invoices, Purchase Orders

Finding a part used with a customer by description would be nice

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

Multi location software we have 14 locations; recommended services; service history; easy of creating multiple estimates; available reports to analyze business; inventory control; being able to separate types of sales, batteries, tires, oil, labor, parts, towing, etc.; electronic ordering of parts; windows based for ease of learning

I am had pressed to write anything about what I dislike there is very little. The only thing I can say is Tracs has lost invoices but I am not 100% sure it is the software's fault most likely internet interruption issues from client to server.

all of the integrations with 360 payments and autovitals etc

sometimes when running updates it loses things and i have to call support to get them back

the program is user friendly easy to use and quick to learn

the programs software is stuck in the past no major changes have been done in any recent updates to renew its look or freshen up its process.

Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy.

Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl.

user friendly, easily manulipulated. ability to set user paramaters

some screens switch to light type (unreadable)

Helps add to customer service repair needs

Need a way to mark job status and estimated repair time

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

reporting, sales recording, user friendly

inventory control, the transfer of old files from old system to napa tracs being incomplete

We like the ease of use with Napa TRACS and the reporting features and reports are helpful in looking at numbers.

There are a few little things I would like changed but understand that the company has to go with what the majority use. I would like to see easier payment entry when entering fleet payments and full options for payments on the invoice screen.

integration with prolink and repair link

Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts. super often super bad

I do like that tracs lets me move in and out of Mitchel as well as prolink for parts ordering we also integrate it with autovitals

tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch also uses a lot of power the software is prone to locking up and sometimes is very sensitive where you click at on the screen

The simplest and easiest to see and understand estimating software I found

I feel like they are a little behind on technology and I have to have an additional program to do everything I would like such as DVIs.