Emitrr Reviews

Ease of use.. SMS templates.. chat bot feature.. call recordings

Settings UI could be a bit more user friendly.. but not hard to learn

very convenient, easy to navigate the platform, connected to my phone app and email for notifications.

only that I had to wait for some of the features that I requested to be implemented, but fortunately this did not take an exorbitant amount of time.

Emitrr is as easy to use as text messaging.

I think it's pretty expensive. Considering that text messaging is free from any cell phone carrier, and that I don't really use any other features, $85+ a month is pretty high.

The ability to have a mostly all in one tool for messaging, phone, reviews, etc.

I can't think of anything major. They are constantly making improvements and listening to their customers.

I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional.

Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations.

I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number.

I don't really have any complaints. We've been using it for a while and haven't felt the need to switch.

Automatic translations to other languages, desktop and app interface, ease of use

Nothing, its great. There are no issues.

The person that helped was very friendly and patient with me.

nothing to complain about everything went as well as expected

I like the ease of setup that was involved as well as the efficiency of the program for daily use. Customer service is excellent and response time is fast!

Honestly, Emittr currently meets all of needs so we have been pleased with all of it's functions.

Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional - we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.

Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order. However, this is not a big deal.

Real time texting with employees and customers

I would like if we could research messages from 3-6 months back faster.

Platform is very easy to use without glitches compared to other SMS platforms I've used. Customer service is quick and efficient! Pricing is great!

I can't think of any cons at this point for the product.

Easy to use. Mass messages. Personalized signature.

cant make calls

It is so user friendly! I get to easily message people.

At the beginning it looks like a lot. The interface looks kind of messy.

ease of use part of our daily interactions

no cons!!! Everything is great to use. Would recommend to all who need this product

I love that the team is very responsive and always keeping me updated when I have any requests.

I wouldn't necessarily say this is a con, but Emitrr is constantly evolving. So let's say a feature isn't available today, it may in a few months. However, I would say it's more on a pro because they always strive to improve.

I like scheduling my texts for associates the day before they need to be sent!

Searching for specific messages that could not be found by typing individuals name.

The emittr team is a great group that will actually tackle problems and troubleshoot instead of putting you on the phone with a robot.

System can be hard to navigate at first.

It helps our communication, faster, more efficient

sometimes acts up and the software is slow

I like that it's very effective in getting information out.

The way messages are priced is a little confusing.

I love that it was so easy to get set up in all 5 of my offices. They took the time to meet with each team to get them set up and comfortable with the process.

I do not currently have any complaints about the software.

We used Zipwhip and we're freaking out once we heard they were shutting down. I searched for hours for a new platform to use and came across Emitrr after about 20 calls with other companies. Emitrr is so easy to use, and gives us exactly what we need for mass texting. Their support team is amazing, quick, and always helpful!

A few features could be improved upon. But support is open to suggestions. Most feature suggestions I've had, have been implemented in to their platform.