NEOGOV Reviews

It has really made the process easier for onboarding new hires with the County. Everything is done at once which has made it so much easier.

I would like to see more trigger warnings for some of the forms to prevent employees from filling out a section on a form incorrectly. Otherwise it’s been amazing!

Highly customizable from the front to the back end of the software implies a high flexibility from both the company supporting it and the product. The interface can be modified by each user to fit their need and allows for a wide variety of permissions based profile. As we deal with a highly unionized environment the capacity of the software to adapt to the evolution of the Collective bargaining agreement was a must and so far never been a show stopper whether by adapting our methods or the tool. The BI Tool has also allowed a great visibility into one of our major cost center and has been instrumental in gain of efficiency over time. Any request for support is handled in the most courteous manner and in a timely fashion. Information is also readily available through their wiki website enabling power users and IT to get quick access to information regarding the database and core component of the software.

The higher flexibility and use of it comes with a price as we had to train some of our users more in-depth than with some of the more out of the box system. The need for power-users is also very local as you customize the system. No other company will have exactly the same system and so you can have a harder time hiring specialized employee that already know the system or finding resources outside the Highline user community.

I like that there are multiple applets that can be pieced together to create an all in one solution for agency needs.

There are certain areas that require customization for agency needs but we are incapable of adjusting.

Insight has been the biggest help to our university. The ease and accuracy we can move people through the process has been a great help.

Even with the customisations available, there are some limitations to parts of the application template.

What I love most about NEOGOV is that we are able to use it across all levels to help with recruitment all the way to candidate hired.

I think without admin access we have a difficulty with having access to a lot of the cool features that could help us.

Being able to track our applicants, have all the dashboards set up to monitor how we are doing on recruitments.

Would like to have more mobile phone capability for applicants to apply on their phones, make quick updates to add additional documents.

I love that with the unified suite you have quick access to the modules and i formation you need.

Some pages load slower than others, and it auto signs me out too often when I’m working.

I like that I can track an applicant and see what they are applying for. I like that I can assist hiring managers

I don't like that I don't have a higher knowledge base

The ease of use and it’s easy to troubleshoot problems.

Sometimes really odd issues Stross and we have to call customer service for assistance.

Applicant tracking feature is key for us and a great way to keep status

Email message would be made easier and less hassle

-Help us over technology hurdles to incorporate google analytics, RSS feeds and responsive technology to our applicant sourcing for public sector.
-Integrated with our HRIS system for position control, job classes and salaries.
-Great value for the price.
-Actively listens to customer feedback for increased value and improved customer experience.
-Easily customizable and implementable within a few days without expensive consultants.
-Built based on U.S. public sector best practice. So it uses the workflow and terms that our end users understand.
-Great online help and resources for customers implementing.
-Modern user interface that is easy to understand, reducing our support costs.
-Capability to build customized reports with subscriptions that can be sent on a regular basis.

- Based on a U.S. pubic sector it is specific to government and schools not other businesses.
- Reporting tool could have more capability to aggregate data and create calculated values.

We use the ATS and Onboard. NEOGOV is easy to learn and navigate has feature that are invaluable such as interview self-scheduling; ability to search class specs/job descriptions for agencies nationwide; applicant read responses; robust reporting and metrics. NEOGOV offers ongoing training on every topic and customer service is outstanding. Integrating with our HRMS and Background Check vendor were easy.

Improvements could be made with regard to batch downloading applications (it would be nice to be able to download the pre-preview version of the application which is easier to read than the current batch download with lines and boxes on the application). Small improvements could be made to interview scheduling such as the ability to export the interview schedule into a nicer format with candidate contact info, rather than just a spreadsheet). These are not deal breakers. NEOGOV is outstanding!

I like the responsiveness of the developers, they are always working on improving the customer experience and the software has become much more intuitive and easier to use as a result.
I also think their customer service team rocks! Every time I have reached out to them, they have helped me resolve my issues immediately.

There are some areas that are still pretty clunky and could be improved by simple things like autopopulating a field. For instance needing two windows open to complete a job form to cut and paste an applicant email address, or user information that I've inputted multiple times before.

Love the product overall, it's intuitive and easy to use. The majority of the time I have called and asked for assistance, the person on the other line is pleasant and helpful.

NEOGOV has expanded to offer more modules, which is great on the surface but we have noticed a decline in the quality of service with the Help Desk. When we discover a glitch, the staff don't have an answer on how to resolve the matter. The follow up has not been great lately.

The customization of the product to our organizational needs. Instead of adapting to the way a software package works, we were able to customize the package to our policies and needs.
Customer support is outstanding in the fact that when we contact them with an urgent need, they will work with us until it is resolved.
We have been with High Line since 1999 and have stayed with them after each system review for the functionality that is offered.

The only complaint we have had is with the Recruitment Module. Being a government organization, it is difficult to counter all of our recruitment needs to follow our ever changing policies.

I mostly use the applicant tracking system and it is very easy to use and move around. It offers the ability to customize letter templates, text notifications, and offer letters.

The hardest part about the software is that it is widely used among other government agencies. Everything related to the applicant is tied to the email address. Therefore, if the applicant has applied with another agency (not necessarily hired) prior to applying with us, it creates problems on our end trying to send communication or even assigning tasks to complete as part of the onboarding process.

NEOGOV is visually appealing to the user. On the Perform end it allows users to easily navigate, complete and view all of their personal and direct report performance evaluations.

Unfortunately it is not a one size fits all software. There are certain processes we have in place due to Accreditation standards and state law records that when it comes to reporting and record keeping we still have to have a manual process for pulling specific information.

Our county uses several NEOGOV modules including Perform, Onboard, Learn, eForms, and Insight and it's so nice having one place where we can track all of our information for our employees. It's eliminated paper for us and just makes our jobs so much easier. It's super user friendly as well so it's easy to learn new information and teach other employees.

There are some things especially in Perform that aren't super user friendly like changing approvers on evaluations and the bulk actions don't work sometimes.