RevenueWell Reviews

RevenueWell software is great for mass communication to our patients. Its features are easy to use. Our patients love email and text appointment reminders. We send a reminder to update patient forms before appointment. We text patients when we cannot reach them instead of leaving a voicemail. Patients love answering text. Patients enjoy receiving birthday and holiday cards. RevenueWell recognizes a new patient and sends a welcome email. Our patients enjoy emails explaining procedures such care after an extraction. RevenueWell is fun!

Our office would like to send forms to individual patients who are scheduled after we send our weekly forms update.

Decided to sign up for this service based on the promise of many features and capabilities that my current platform Weave did not offer

help my office better serve my patients. I currently use Weave for my patient communication software and VOIP system, and they have been wonderful. I learned of RevenueWell, which has some added features. I thought I would give them a try and was promised a smooth transition by the RevenueWell sales team. The first red flag I should have recognized was being required to sign a year long contract. When it was sent, I learned that RevenueWell doesn't handle the actual phone service; they partner with Jive for the VOIP service, so now the contract binds you to two companies instead of one. After signing, I started receiving an overwhelming amount of emails daily from RevenueWell, Jive, LogMeIn, GuideCX on steps to transfer from Weave. When I finally got on the phone with a rep to sort out all the confusion, after 3 hours, I still had an estimated 5 hours to invest before service would be able to be switched over. Once service is transferred, then staff have to be trained not only on the RevenueWell platform, but also the Jive platform, which requires an even bigger time commitment. After my initial 3 hours transition phone call, I decided it was ultimately too much of a time and training investment, and asked to cancel moving forward with adopting their services. Unfortunately, RevenueWell and Jive refuse to void the contract unless I buy it out at $1800 for services I never used

The appointment confirmation and reminder system has saved us so much time and has helped lower the overall number of broken appointments. The ability to text a patient when you need to speak with them about something has shown a much greater response that leaving them a voicemail. Patients seem to respond back from those texts much more than to voicemail. The system is easy to use and has become a vital part of our practice.

Nothing. We love everything about our Revenuewell!

Revenue Well is excellent for patient communication. There appointment confirmation/ reminders save us so much time. Their recare system helps us so much to keep patients active in our Practice. I would highly recommend their service.

Sometimes the software has glitches. However, it is usually fixed in a timely manner.

the messenger feature is very handy and easy to use

When patient's request an appointment they get a confirmation without us approving if that date is available or not

Appointment reminders helps us at the Front Desk not have to call each patient to confirm appointments.

Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package

Flexibility and ease of use is always appreciated

I can't think of anything at this time, maybe later

Our practice uses the texting options as main correspondence over calls which is preferred for patients. Also sending Eaglesoft documents that upload straight into our systems is very helpful.

We have had issues with RW updates that have cause syncing issues making extra steps in our office. However they were able to resolve the issue after a couple weeks. Most issues are fixed in timely manner.

Seems to be easy to use. Constant updated and reports.

Not sure I have come across anything I don't like.

Helps us maintain our schedule follow and follow up with patient in a simple manor.

Most patient complain they get to much alerts and some don't get enough alerts. Which it was hard to figure out at the beginning how to customize patients alerts.

Reminders for patients of appointments, reminders of when patients are due ability to communicate via text , ability for patients to fill out the new patients forms

I don't have any complaints that I can think of

love the texting feature so easy to communicate on the go now a days everybody is in a rush

multiple reminders can be overwhelming to our patients

texting, bill pay, newsletters, great customer services easy to use

cost of add on, should be all in one price

I like that it integrates with our dental software.

I have nothing to share on this section.

Easy to use
wealth of patient knowledge in one spot

Reminders are not sent out automatically as promised
Auto messages not easily updated
Patient forms not consistently sent out

I like most about the software is that we are able to keep in contact with parents regrading up coming appointments also able to remind them about appointments. And to also being able to use the software anywhere else to let parents know if our office will be closed due to weather

What I like least about was not understanding it