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47 Reviews
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Functionality and Superb Customer Support
Reviewed on 8/10/2021
Our overall experience with eLab Journal has been exceptional. We are glad we chose to partner with...
Our overall experience with eLab Journal has been exceptional. We are glad we chose to partner with them because they were definitely the right choice! They have helped us immensely and we would not have achieved a successful project outcome without them.
Pros
Working with the team at eLab Journal to implement our LIMS and make enhancements as our laboratory has grown has been a wonderful experience. Everyone we have worked with is responsive and collaborative. The software itself has amazing functionality and provides the features we need to act as an efficient, high throughput testing laboratory.
Cons
When we implemented the software in 2020, some of the menu items and navigation seemed disjointed and not exceptionally intuitive. eLab Journal has evolved since then and we have seen improvements. The team is also open to our feedback as system users.
Response from eLabNext
Thank you for your review of eLabJournal, Maura happy to hear that you've noticed our improvements, and we always appreciate the great feedback! Since October 2021, we have implemented several new UI updates, reorganized the navigation tools, and taken a more multi-disciplinary approach to the menu items so that chemists, biologists, research techs, and lab directors can easily access their unique day-to-day workflows within the system. Stay tuned for additional major updates by 2023!
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
eLab Journal offers a great all-in-one solution to record-keeping and sample tracking in the...
Reviewed on 26/10/2023
So far my experience has been very good, the eLab next crew clearly is passionate about their...
So far my experience has been very good, the eLab next crew clearly is passionate about their product and continue to add new and exciting add-ons that substantially increase the value of this platform to a wide range of companies.
Pros
eLab Journal offers some great and convenient methods for record-keeping in the lab, including experimental notes, sample cataloging, and protocol generation/application. I would say that the ability to generate ready-to-use experimental templates has been one of the biggest advantages for this platform since it can dramatically streamline end-of-day records. This also helps a great deal from the perspective of managers since incoming study notes from direct reports will look more uniform.
Cons
I think one of the most notable functions that is lacking in eLab is a spell-check function. For record-keeping and really for any online platform, this is such a common function that it is really missed when not available. This is a really simple way to avoid entry mistakes that can cause larger disruptions downstream.
Alternatives Considered
BenchlingReasons for Switching to eLabJournal
N/A - this was not a descision I was directly involved with- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
eLabjournal: a clean and simple eLN.
Reviewed on 30/03/2023
If you are looking for a clean and simple eLN: eLabjournal is a great choice, especially for...
If you are looking for a clean and simple eLN: eLabjournal is a great choice, especially for start-ups like us. The customer support is really good and it is clear from the beginning what eLN can and can't do. For us, our needs changed because of growth and we needed more extra features, but otherwise we would probably still use it. eLabjournal might not be the most intuitive eLN on the market and not the most fancy looking, but if you are just looking to replace those piles of paper on your desk or your labnotebook that is falling apart and has spills everywhere: eLabjournal is a good option.
Pros
eLabJournal is a simple and clean eLN, without any complicated features. It is like having a digital version of a labnotebook. Nothing more and nothing less. There are no distractions of features that you would never use, therefore it is relatively easy to start working with it.
Cons
It is a simple and clean eLN, but it doesn't work intuitive and typing text in either protocols and experiments was overly complicated. We had some issues with text not being saved. The barcode printing part never worked and then they discontinued a certain type of labelprinter. With a non-functioning barcode part, the inventory management part was also useless for us.
Response from eLabNext
Thank you for taking the time to provide your review, Linda!
The eLabNext platform was recently awarded Capterra's badge for best "Ease of Use," so we'd be curious to learn more about your experience with the user interface and the pain points you've encountered – could be due to lack of training from our side so that we will take this note! Our Digital Lab Specialists would be happy to schedule a free consultation to ensure that your lab group is optimized for your workflows, and we welcome you to submit any suggestions for improving your experience to our Support Desk for consideration.
While we were unfortunately forced to end support for DYMO printers, eLabNext continues to be compatible with a wide range of Zebra and ZPL-compatible printers for our customers with labelling needs. Many of our customers have had positive experiences with these machines and reported significant improvements in the quality and configurability of their labels compared to DYMO. Our Support Team would be happy to provide additional information on this topic and connect you with one of our partners to receive an exclusive discount when ordering a Zebra device!
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A useful everyday tool.
Reviewed on 10/08/2023
Would never go back to a paper based system now.
Would never go back to a paper based system now.
Pros
Easy to use, traceable and auditable. Helps planning, organisation and tracking of work.
Cons
Labelling of images, gel images for example, is tricky and much easier to do in other packages and bring in the images already labelled.
Alternatives Considered
BenchlingReasons for Switching to eLabJournal
Several others were considered, but eLAbJournal was voted as the easiest to use by the users and met our requirements.Response from eLabNext
Thank you for your review, Angela! We truly appreciate your kind words and are thrilled to hear that our platform's easy user usability aligns with your needs. We understand the importance of audit trials and logs for GxP compliance in a lab. By providing this capability, we aim to help our users stay organized and maintain a clear track of their work. It is fantastic that you've found value in this aspect of our platform. We value your feedback and suggestions for improving the labeling of images. We encourage you to share your requests with our dedicated Support Desk at [email protected]. We're grateful for your support and look forward to continuing to serve you and your lab in the best possible way.
- Industry: Research
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
eLab has helped manage a veritable flood of samples
Reviewed on 31/05/2022
Overall, I'm very pleased with eLab. It has greatly streamlined the tracking of sample receipt and...
Overall, I'm very pleased with eLab. It has greatly streamlined the tracking of sample receipt and downstream processing for thousands of samples, allowing me to set up standard procedures that even novice undergraduate students can follow without difficulty. Likewise, the pricing was very competitive and the team at eLab has been very responsive and pleasant to work with.
Pros
This product has greatly facilitated the standardization of sample intake and inventory. Likewise, I really appreciate the ability to set up lab protocols (with version tracking) and standardized experiment templates. These features, in particular, make it easy to bring on new lab helpers in an undergraduate setting. There is no need to manage and track shared files or folders, and when a student leaves, their records and activities are preserved. The interface has generally been quite intuitive and easy to maneuver, and customer support is responsive and helpful if a user runs into problems.
Cons
There are still a few glitchy (largely aesthetic) areas. For example, the "Lineage" button appears to multiply as one clicks on or manipulates successive sample records. This can be resolved by refreshing the page, but it is not guaranteed that you will remain on the same sample record when you refresh. This doesn't seem to impact the integrity of sample records, but can be annoying when working with a lot of sample records.
There is not yet a function to create copies of plates of samples (e.g., whole-plate aliquots, series, or downstream product). One can work around this with batch importation, but I do look forward to this feature eventually being incorporated.
Reasons for Switching to eLabJournal
eLab offered a combined electronic lab journal and inventory tracking/management platform that was both intuitive and economical.Response from eLabNext
Thank you for reviewing eLabJournal, Elizabeth! Our team worked hard to design an easy-to-use UI and we're glad to hear that those efforts have paid off for you. The latest version of our Lineage add-on resolved the glitch you mention and is available in the Marketplace please make sure to check and update the Add-On. We're also working on a bulk cloning feature for plates and hope to release it soon.
Thanks again for sharing this valuable feedback so that we can improve the eLab experience for our entire user community, and stay tuned for some exciting updates!
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential data management tool
Reviewed on 19/10/2023
Pros
eLabJournal centralizes lab data in a format that is easy to use for documentation and review. The broad functionality enables a lot of options for customizing entries and tailroing protocols and accompanying data to the needs of the experiment. Other features facilitate collaboration among team members and consolidation of data for review and implementation in future projects. The whole process is very modular and integrates well with other platforms, making it a really efficient solution for LIM. And, the support team is top notch: fast and effective guidance for help to address more advanced challenges.
Cons
It would be interesting if they could add more search filtering and simultaneous viewing or even click-and-drag functionality across multiple experiments.
Response from eLabNext
Thank you, Miles, for your amazing review! It is great to hear that you find our eLabJournal efficient, easy to use, and well-versed in different functionalities. We're committed to providing a seamless experience for all our users, especially with the interconnection with our modules and integrations with other platforms. In terms of your search filter and click-and-drag function request, we highly encourage you to contact our Support Desk ([email protected]). They will be able to assist you in submitting a request ticket to be considered for future implementation.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use, just it needs some patience.
Reviewed on 15/11/2023
In general I would recoment it. It's functional, user-friendly, and one single platform to keep...
In general I would recoment it. It's functional, user-friendly, and one single platform to keep easy access to labnotes/Inventories records.
Pros
It is kind of intuitive. It doesn't need much training to start. It's useful when sharing on real time the information between different sites, and that is deeply relevant when teams are located in different cities and need to have access to the information. Very friendly when adding collaborators and working together writing a protocol/experiment. Excelent for record keeping and great that deleted info/vials can be found if is requiered.
Cons
It requieres patience with the constant improvements and glitches. Now I am doing the refreshing as a part of the steps while using ELN. It is not too flexible and strongly recommend first to generate the protocol/experiment in other format and then just import it to this platform. That will save you time and headaches. Always have to save before you move between steps/sections, even in the same experiment. There are limitations in term of how to organize an experiment.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ELN experiments
Reviewed on 19/10/2023
Pros
I really like how it is easy to modify and add sections in an entry.
Cons
I don't like filling out a table. It's hard to move down a column since the only way to do it is by clicking into each box.
Response from eLabNext
Thank you for your review, Jessie! We're thrilled to hear that you're enjoying our platform and find value in the features/functionalities it offers. We have created our Journal module to be user-friendly, so it is great to hear that you find it easy to use and modify. Regarding the table section, our team is working on improving the table section for better formatting and adjustability. We encourage you to contact our Support Desk ([email protected]) so they can add you to the list of requestors for this feature request and update you when the new editor has been implemented.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eLab Journal improves my work efficiency!
Reviewed on 27/10/2023
Pros
eLAB journal is easy to use and customizable for my experiment record. The cloud-based system allows me to track my experiment history as well as my coworker's records from my benchtop/TC room without running back to my desk or asking around. Truly this feature saves me time and I can follow the record by reducing any mistakes.
Cons
There are still some limitations in inserting raw data files, such as Excel data or sequencing results.
Response from eLabNext
Katie, thank you for your review! We are thrilled to hear that you not only find our platform easy to use and customizable but also that it has improved your productivity and collaboration efforts with your coworkers. Our team created eLabJournal with these goals in mind, so it is incredible to hear that we have the mark. We are especially glad that the Experiment Log feature has optimized your workflow. Regarding attaching raw data files, please reach out to our Support Desk at [email protected] with your suggestions for improvement. They would be happy to assist you in submitting your feedback to our developers. Thank you again for your review and your support!
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall good with a few hiccups
Reviewed on 31/10/2023
One of the better options that I have tried
One of the better options that I have tried
Pros
Easy to use overall, ability to track cells history throughout experiments, template applications
Cons
Needs better software integration. Excel constantly doesn’t allow my formulas to
Calculate. Easier inventory access and ability to delete or add into checked out spots
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eLab is bringing our labs to the next level!
Reviewed on 29/06/2023
Very satisfactory. Our end-users are very happy with the solution and we are receiving positive...
Very satisfactory. Our end-users are very happy with the solution and we are receiving positive feedback. The team around Zareh is very knowledgeable about their product but also about the current market and trends. The collaboration is outstanding as any interaction is honest, transparent and direct. I would highly recommend to work with Zareh and his team.
Pros
eLab is a very user-friendly and intuitive platform. We name it a platform because various modules are offered such as sample, equipment, storage unit management, ELN, Protocols, etc. The platform and the modules are highly integrated and data integration is very satisfactory. Getting data in and out from eLab can be perfectly managed via the API. The open architecture and marketplace allows us to develop add-ons and use them directly in eLab! Due to the very low costs and plenty of useful functionalities compared to others on the market, eLab was a no-brainer for us to implement on a larger scale.
Cons
The only missing item I would add, which is rather a "nice-tohave" than a "myst-have" for us is Dashboarding/Visualization within eLab.
Response from eLabNext
Thank you, Erim, for this great feedback! We recently won the "Ease of Use" and "Best Value" badges with Capterra, precisely for what you wrote here! With regards to support, all of our Lab Digitization Consultants or Key Account Managers come from scientific backgrounds and know what it's like to work in the lab, so they go in with the mindset of helping these labs to set a strong digital foundation in order to be able to grow into the system in a sustainable way. Developing a strong Digital Lab Strategy is imperative for successful business operations! We absolutely agree with you about Dashboarding and Visualization within eLab! Currently, our Timeline does this to some extent, but there is room for improvement! For now, most of our customers use our extensive API/SDK and Developer Hub to pull data out into their favourite visualization systems (i.e. Power BI), but it wouldn't hurt for us to have it within the system, and we are happy to notify you that it is in our roadmap, and will be available very soon!
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
The development is stuck
Reviewed on 3/04/2023
I'm thinking about moving my group back to good old paper reporting. I have already started doing...
I'm thinking about moving my group back to good old paper reporting. I have already started doing this for short-time students that come to the group as trainees.
Pros
When we bought into it, it seemed to be the most advanced and user friendly product on the marked
Cons
Since we bought into it, the Journal is stuck in development or asks for additional money for features that should be integrated for molecular biology purposes.- still no possibility to use a stylus to annotate gel pictures or write entries. This would be to migrate from "paper book" to "electronic labbook" without loosing the ease of the "paper report".- gene bank files should be visible within the elab.
Response from eLabNext
Thank you, Franziska, for your review! We appreciate your honest assessment of the platform, and we heard you loud and clear. We are actively working to develop additional features and improvements for the Journal and Protocol modules. We are happy to tell you many of the issues raised here are already core features within the platform. You may be interested in checking out our CloneAssist add-on, which allows users to integrate a molecular biology workbench into their ELN entries to visualize and construct DNA and plasmid molecules, with integrations with SnapGene, Genius, and GeneBank/FASTA files. We recommend scheduling a call with your Digital Lab Consultant/Account Manager to learn more about the add-on and see if it would fit your group well.
As providing exceptional customer service and support is one of our core tenants here at eLabNext, we're surprised to hear that your service experience has declined since transitioning to a dedicated installation. That doesn't sound like us. Would you be open to scheduling a call through the Support Desk with our Customer Success team to share more about your experience? We will thoroughly investigate any feedback and make the necessary improvements to restore your confidence in our support services. The Head of our company would like to meet with you personally to investigate!
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Online Journal
Reviewed on 20/10/2022
Pros
Switching from traditional paperback lab notebooks to online journaling is an overwhelming task in itself, but eLabJournal simplifies the process of writing, peer-reviewing, and signing off experiments/studies. Entries are accessible when needed to be shared with other laboratories or departments and with the eLabInventory integration, it's easier to keep track of and know the components of an experiment. An amazing feature is the ability to attach files and to link other experiments within an entry, this eases the need to manage local folders for various users since they are downloadable anytime (and anywhere). Their superb customer service needs praise on its own. They have knowledgeable people who are quick to help and go beyond in explaining things and even accommodate the needs of our lab, both in research and operations.
Cons
An entry can only be signed-off by a single person which makes it tricky for experiments or studies that needs both internal and quality reviews. eLabInventory is glitchy when there's a lot of back-to-back updates or additions made in the system.
Response from eLabNext
Thank you for your review, Hazel! We are thrilled to hear that our digital lab platform has made your transition from the traditional, paper notebook so smooth and effortless. Our file attachment and linking features are designed to make data management more convenient for users, and we're delighted that you find it beneficial.
We appreciate your kind words about our customer service! Our team is dedicated to providing exceptional customer service while having a deep understanding of our software. It is wonderful to hear that our team has gone above and beyond to accommodate your needs. Regarding the single-person witness signature, our development is actively working on an Experiment Workflow that allows for a multiuser witness signature workflow. We have already released a feature for Protocol signing as well, which adds another layer of compliance! For more information about this feature's progress and delivery window, you can submit a request to our Support Desk. Additionally, any questions you may encounter while using eLabInventory can also be sent to our Support Team for further investigation and escalation to our developers.
- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Keeping Track of the Research
Reviewed on 29/06/2022
This has been a great experience. At first had only planned to use for single aspect of research...
This has been a great experience. At first had only planned to use for single aspect of research project and now pushing for us to incorporate into other areas.
Customer support has been excellent. Always quick to respond when have questions or requests, and so very willing to work with us to customize the system to our needs.
Pros
Although there was a learning process to using the system, it did not take more than a week for us to build the framework that needed for managing samples and recording experimental data. Have multiple users with different levels of comfort with technology and hearing more and more from group that so glad that set this up for this research project. Really appreciate that Microsoft Office integrated into system, not only for editing files but as sections within a entry. This has allowed users that do not have access to office to work with us with ease
Cons
Lacking some options that know are available on other electronic notebook freeware (To Do Lists, Task assignment, Calendar, Messaging center, view only of integrating Microsoft office components, comment tracking, tags for indexing entries).
One option that would love to have that seen in other electronic notebook software is the option to share study with outside user so can view (not edit) for defined period of time without using a licensed space. Would be happy if there was a limit on how many of these could exist at a time
Alternatives Considered
LabguruReasons for Choosing eLabJournal
Needed a inventory system that allowed better handling of aliquots and lineage. The permission management system was better for the needs of the group. And that hardly anything is every truly gone, can track history of pretty much everything.Switched From
LabfolderReasons for Switching to eLabJournal
The customer service, the rep who set up our demo provided such good information. Was impressed that during the demo period (which was a month), he not only respond well to our questions but took our feedback and entered as requests for modification of the system. Demonstrated to us that would work with us to help us use the system to fit our particular needsResponse from eLabNext
Thank you for stopping by to review eLabJournal! We are happy to share that we are preparing to release a brand new add-on in Marketplace in the coming weeks for handling Task Assignments/To-Dos; additionally, we now support options for commenting/messaging on other users' experiments/reports, integration with Microsoft Office (Excel, Word, PPT), and labels/tags on projects for easier searching. We also have a few major projects on the horizon, including a full redesign of our Inventory module!
Moreover, we confirmed that our team is actively reviewing several of the features you've listed for future development consideration later this year.
If you have specific ideas about how you'd like any of these suggestions to be implemented, please consider emailing your Key Account Manager or [email protected]. We always appreciate hearing feedback from our users, and we'll do our best to incorporate your comments into our next series of updates!
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ELN and more
Reviewed on 21/06/2022
This software caters to the small biotech co's by providing a single solution ELN that integrates...
This software caters to the small biotech co's by providing a single solution ELN that integrates data and inventory management. As such, the pricing is in an very effective position to enable those same small biotech companies to acquire and use their software efficiently. Great customer support and service, this offers an appreciable and competitive value.
This software is very good and taking in data, especially as a PDFs. Probably among one of the best ELNs out there. Unfortunately it's not a 'do-everything' solution, and does have some quirks. It would also better help these smaller co's that use it through implementing a less expensive 'module' add-in service that could pull from vendors like Fisher/VWR. This would allow for easier inventory management, and wouldn't require expensive custom solutions smaller companies wouldn't be able to afford anyway.
Pros
The ELN is easy to start using from ground zero. Many features are intuitive, and easy to navigate. Organization is implemented nicely, and searchable.
Cons
Frequent users will start to see issues with flexibility in correcting erroneous details of entries (not yet finalized), or setting up high-functioning templates for repeated experiments. More advanced features to integrate into ordering/inventory management are not modular add-ons, and treated as more expensive custom solutions.
Response from eLabNext
Hi John, thank you for your review! We are thrilled to announce that we have recently won the Capterra badge 'Ease to Use' for the qualities you highlighted in your review. We are so glad you've found our platform easy to use and intuitive. Your suggestions for improving our supplies module are greatly appreciated, and we hear you. It is on our roadmap! We kindly request you submit your feature requests through our Support Desk so we can update you on the progress of the new features. If there's a particular company with which you want to integrate, feel free to connect us with one of their representatives, and we can discuss a possible partnership to develop an add-on with their internal development team using our API/SDK resources. We also recommend that you check out our Developer Hub, which has readily available recipes to aid in this process!
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
6 month of eLAB and don't want to miss it anymore
Reviewed on 18/08/2021
Pros
We're working with several microorganisms and getting them organized into easily trackable collections are a big plus for us. In general we're using the customizable samples a lot, also for tracking individual fermentation batches. Together with the barcoding feature, tracking and identifying samples has become really straight forward.
Another great feature is the collaborative approach we can use, when we work on different projects. Everybody in the team can contribute with individual experiments and still everything is organized into the same project/study, which makes tracking the overall progress really easy.
Cons
One of the things that certainly need some improvement is the data-management system. You can store data within experiments and in a dedicated file-storage system, but these are not interconnected (at least not that I know). And to work with the file-storage is also not the most straight forward way to organize your files. A little more database management functionality here could go a long way.
Alternatives Considered
LabfolderReasons for Switching to eLabJournal
Labfolder has a very bad reputation for being rather slow and most importantly unstable.Response from eLabNext
We appreciate this feedback on the data management system, Bastian. Our team has created different options for File Management, i.e the eLabHybrid solution, however, we do realize that these days, the need is very different for large volume data creation, connection, and analysis. Because of this, we are actively considering options for adding new utilities to File Storage, as well as unified file management solutions. Your comment is heard loud and clear!
Feel free to reach out to our Support Team if you would like to offer specific recommendations for us to consider - much of our product development is customer-driven, so your input will help us to provide software that improves the experience for the entire eLab community!
- Industry: Research
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Keeping track of your samples is made so easy
Reviewed on 21/08/2023
Pros
Once a sample is generated, the sample history and what experiments it has been used in can be read in the samples sheet. So you not only know what happened to your samples (how many freeze thaws) but also who used the sample. Offspring of your sample can easily be tracked. This is vital sample management.
Cons
We could not answer some of our questions using the question mark but when we reached out to eLab we got prompt replies. In the beginning eLab was a bit difficult to learn and a proper training by eLab is advisable to make sure you are using eLab at its full potential.
Response from eLabNext
Thank you for your review, Eva! We're glad to hear that our platform has made it so easy for you to keep track of your samples. We understand the importance of comprehensive sample management especially with GxP compliance sample logs and the feature to link the Sample Parent/Children relationship. It is great to know that you appreciate the seamless integration between our modules, allowing you to effortlessly link samples to your experiments. We're dedicated to providing a user-friendly platform and we understand that learning new software can sometimes be challenging. That's why we're always here to support you with demos and training on any features that you may have questions about. Please don't hesitate to reach out to your dedicated Account Manager/Digital Lab Consultants, they would be happy to hop on a call with you and provide any additional information or guidance you may need.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
2-3 Things that NEED to be implemented into elab
Reviewed on 3/04/2023
Pros
I like that you can edit samples easily, and that you have a lot of possibilities with the configuration-map
Cons
you need to implement 3 functions:1. implement "personalised-view" of your samples everywhere! at the moment, we only have personalised view on the "sample-list". We truly need to have a personalised view in "Advanced-Search-Results", as well as in each specific Location.2. Possibilities to change Date-format. = we sort our Dates with this format: DD/MM/YYYY -> elab should register this and when we try sorting by date, it should start with sorting by YYYY. At the moment, it is only Sorting by DD, which is absolutely not usable for us.3. Allow Control-C/Selection of Search-Results in Sample-List (or/and advanced-Search, but only when number 1 has been adapted too) = this would allow us to rapidly export our search-results from sample-list to excel etc.
Response from eLabNext
Hi Mitchell, thank you for your review!
We are happy to share that we recently received the 'Ease of Use' Capterra badge. It is fantastic to hear that you find our platform to be user-friendly. Regarding the specific functions you mentioned, the custom views in Advanced Search have already been submitted to our development team, and we would be happy to add you to our list of requestors. We will be sure to keep you updated on the progress of this feature.
As for export purposes, we have recently introduced a new add-on, the Sample Export Column Selector, that allows for easy column selection. Furthermore, we're pleased to inform you that the sorting by year and Control-C functions are already available. We would be happy to demonstrate these new add-ons and features. Please get in touch with our Support Desk to schedule a call with one of our dedicated Customer Success Specialists.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eLabJournal has revolutionized our laboratory
Reviewed on 6/04/2023
This has made our lives in our laboratory so much easier. We are a clinical lab so we collect...
This has made our lives in our laboratory so much easier. We are a clinical lab so we collect samples and then store them until a project is nearing completion before we can analyze them. This means we need to have be very organized in how we keep track of where specific aliquots of samples are stored so we can find them more easily later. I wish I could go back in time and have the lab use this decades ago, because until now, our samples were tracked by excel sheets and paper binders. eLabInventory saves us so much time because we don't have to sift through individual Excel sheets to find our samples. Plus, it is so much more secure than using excel sheets because we could easily lose data. We've already started using the automated barcodes to organize everything and reduce errors.
Pros
Being able to easily search for samples and see their location immediatelyAbility to move samples from one location to another easilyEasy set up for new sample typesEasy sample entryEasy and quick configurationEasy and quick equipment entryBarcode automationAmazing customer serviceInexpensiveness compared to other inventory systemsSample import
Cons
Not being able to move samples from one location to another with click and dragNot the most user-friendly system I tested but it is improving all the time
Response from eLabNext
Hi Zakary, thank you so much for your review! We are thrilled to hear that eLabNext has been a complete game-changer for your laboratory!
We're happy to inform you that we've introduced drag-and-drop movement of samples into our redesigned Inventory V2 interface, which is currently available to try out as a beta version! Inventory V2 hosts several other improvements as well, and our team will continue to incorporate new features as it approaches its official release date later this year, so keep an eye on our website's Updates page in the coming months for more information. We are also happy and proud to announce that we have recently been awarded the 'Ease of Use' Capterra badge, which validates all the points you highlighted in your review.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is the best!
Reviewed on 24/08/2022
Pros
ELab is the most straightforward system we found. We paid for a different system, but despite trying to understand how to use it, we remained deeply frustrated. We checked out several systems; it was an easy decision to change to eLab one we tried it.
The best part of eLab was the help from the support person, [SENSITIVE CONTENT]. It would be impossible to even begin to explain how much patience he had. He spent time between our calls considering our work and designing a template that would work for us. I had been unable to fully explain what I had in mind, but [SENSITIVE CONTENT] designed something that was exactly what I wanted (but couldn't explain).
Whether you are involved in research with multiple layers of overlapping data or are tracking daily changes in a single study, this software can get you what you need...on the simpler end of that, it can be difficult to find a system that will work for you.
The system, the support staff, and the price are all wonderful.
Cons
There is absolutely no downside to this system. There is nothing to not like.
Response from eLabNext
Ruth, thank you for your incredible review! We are delighted to hear that you've found our platform to be the best and most straightforward among all the ones you've tried. Our team is dedicated to providing exceptional support, and we are delighted that our team was able to assist you so well. Our Customer Success team goes above and beyond for our customers, and it is very much part of our own internal protocol to take the time to fully understand your needs and design a Digital Lab Strategy via features like Experiment Templates, and Sample Management that perfectly align with your vision. We believe that a personalized and tailored experience is key to our customer's success, and we're delighted that we've been able to deliver just that. We will make sure to pass along your kind words. Thank you once again for your amazing review and for being a valued member of our platform!
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Product you can grow with
Reviewed on 6/04/2023
We leverage this tool to enable our IP documentation and trade secret processes. It is critical in...
We leverage this tool to enable our IP documentation and trade secret processes. It is critical in our valuation and assessment of multiple processes across multiple species. It allows researchers to easily move between projects and scales well as our operations grow.
Pros
This product enables us to ensure a secure environment for our IP related data. It is also seamless across our different labs and allows us to easily move between species and topics. The tool has also been easy to accommodate our rapid growth in researchers over the years.
Cons
There are some features like stylus, etc. that would be nice to have. But overall it meets the majority of our needs.
Response from eLabNext
Thank you so much for your review, Tania!
As an ISO 27001-certified company, we place the utmost importance on information security. We are delighted to hear about your positive experience with our platform's security measures. Sometimes 'nice-to-have' features are 'nice' for some but essential for others, so we have submitted them to our development team. If you haven't already, please send your feature requests to our Support Desk so that we can keep you updated on the progress of those features. We value your input and look forward to continuing to provide you with the best possible experience!
- Industry: Biotechnology
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eLABJournal improves your data management
Reviewed on 29/04/2019
My overall experience with eLABJournal is very positive. It definitely improves my data management...
My overall experience with eLABJournal is very positive. It definitely improves my data management and it has a lot of benefits when you collaborate with colleagues and students. I definitely recommend this to any wet-lab scientist!
Pros
Having worked with eLabjournal for nearly 3 year, I definitely learned to appreciate its overall function for data management. You collect everything (e.g. data, protocol, notes, analysis, conclusions) in one software and you have everything accessible with a few clicks. Furthermore, I enjoy the Inventory a lot, as I can easily find back all my samples quickly.
Cons
As with any new system, in the beginning it takes some time to get used to the navigation in eLabjournal. Logically also the structure is different than in a "diary-like" hard-copy lab book.
Response from eLabNext
Katharina, thank you for reviewing eLabJournal - we appreciate your commitment to the platform and hope to continue being your one-stop shop for digital lab tools in the coming years! The structure of eLabJournal was designed as a 3-tiered project management-style workflow to encourage standardization and organization within your lab records, from Project to Study to Experiment/Report. We're glad that you have gotten used to it, but we'd love to know how we can make the learning curve shorter!
If you have additional suggestions for how to improve the platform, feel free to reach out to your Key Account Manager to share your thoughts! As always, the HELP section on our website is there to assist you as well.
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Defo recommended
Reviewed on 23/03/2023
Defo recommended, they are a friendly bunch and very speedy customer support!
Defo recommended, they are a friendly bunch and very speedy customer support!
Pros
I like how customizable eLabJournal is! You can do anything you want.
Cons
There are limitations to sharing samples throughout project groups and we have limited layers of organizing experiments. Structurally, these issues might be hard to overcome but it would be very helpful.
Response from eLabNext
Robert, thank you for your positive review! We are thrilled to hear that you find our platform customizable and versatile, which is part of our core philosophy and technical ecosystem.
At eLabNext, we take great pride in offering a fully customizable experience with the extended functionalities of our add-ons and API. We aim to create a flexible platform catering to every individual's needs. We were recently awarded the 'Best Value' Capterra badge. This recognition underscores our commitment to delivering exceptional quality at a great price. We are delighted to know that you appreciate our price/value ratio. We appreciate your support and are excited to continue enhancing our products to exceed your expectations!
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using the eLabNext software has increased productivity in our company
Reviewed on 11/09/2023
Using the eLabNext software has increased productivity in our lab. This software has given us an...
Using the eLabNext software has increased productivity in our lab. This software has given us an efficient way to keep track of our inventory, experiments, and even equipment! As our team grows, we need an effective way to cohesively collect and share all our data and information--eLabNext does just that and much more!
Pros
The eLabNext software has allowed us to stay organized in the lab. For example, the Inventory tab has allowed us to keep track of our inventory in a more efficient way. In the same matter, the Journal tab has been helpful in putting together our experiment results, studies, and projects. We find this tab especially useful since we can pull different parts from eLabJournal (I.e., add inventory, protocols, etc.) to make a completed report.
Cons
not getting notified/reminders when an item is expired or running low/needs to be repurchased
Response from eLabNext
Thank you so much, Lucy, for your incredible review! We're absolutely thrilled to hear that our platform has optimized your lab operations and made your work more efficient. It is our utmost priority to enhance productivity and provide an exceptional experience for our users like you. As we are actively working on implementing new features, enhancing notifications, particularly through emails is on our roadmap. To ensure that you stay updated on the progress of this feature, please reach out to our Support Desk at [email protected]. They will be happy to assist you and add you to the list of requestors for this feature ticket. We truly value your feedback, and we appreciate your amazing support!
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
eLabJournal helps to established a better workflow and standarised the lab work
Reviewed on 6/08/2021
Pros
Integration of the system is the daily work at the company has been decently easy. It takes a bit of time to make the transition but once it is in place, every step of the lab day becomes much mechanical and you are always sure that all the data is trackable and well organized. Samples, materials used, materials generated, protocols, and calculations are always available and referencable which allows higher performance and efficiency of the workers.
Cons
It is not too flexible in terms of moving through the steps, you always have to save before you move on even if you are inside the same experiment. It would be nice if in the supplies- orders it could reference a PO number or integrate the items in shopping batches.
Response from eLabNext
Thanks for this great feedback, Marta. The extra save steps you mention are actually what allow eLabJournal to capture fully-compliant audit trails with a level of detail and roll-back precision exceeding that of our competitors in a fully GxP Compliant environment. A few extra clicks means a higher level of integrity and trust in the data that you collect, so we hope you agree that makes it a worthwhile trade-off!
We also have some exciting new features in the works for our Supplies module, so stayed tuned to our website for more information in the coming months!
