Carepatron Reviews

Overall, I am pleased with Carepatron. While it is not perfect, there are consistent updates which have improved the platform and I am happy with my choice after reviewing options.

Woukd love to have the trial extended as we haven’t used it as we weren’t ready

Very good! The team is extremely responsive & seem to take problems seriously.

Amazing and easy to use. Has significantly eased up my administration work.

Good.
I would like surname first and then name.
I would like to add information about appointment before appointment in some way without sending intake emails, as a lot of people won't fill the forms in, I've tried.

pretty great. Easy to apply new business ideas.
effective.

Good, and helpful customer service, even if they can't fix the issues. Seems best suited to solo practices

On a scale of 1-10...i will rate it a 4.

Good - it is working for me and i moved from simple practice. Just wishing it was easier to use on my phone or ipad.

I recently started using the Carepatron electronic medical record (EMR) system. I have only been using it for a few weeks, but it has been a very welcome addition to my practice, and though far less sophisticated than my current EMR, I prefer Carepatron for many reasons. I believe it will significantly improve my practice's efficiency and patient satisfaction. Here's why I love it:

Simplicity and Intuitive Design
The first thing that impressed me about this EMR system is its simplicity. The user interface is incredibly intuitive, making it easy to navigate through patient records, appointment schedules, and billing information. For instance, setting up a new patient profile or updating existing records can be done in just a few clicks, saving valuable time during busy clinic hours.

Professional Patient Portal
The patient portal is a standout feature. It looks very professional and offers a pretty seamless experience for patients. They can access their medical records and communicate with our office fairly easily. It has timely SMS and email reminders.

Online Payment Offerings
The online payment option is great, and I think will streamline our billing process. There is no current insurance billing ability, but my practice does not accept insurance. Patients can make payments directly through the portal, which is excellent. My current EMR has the same functionality, but it is so complex to use that it is almost problematic. The simplicity and ease of performing the same task with Carepatron is wonderful. Apparently, an insurance billing functionality is being developed.

Bidirectional Google Calendar
Interface Perhaps my favorite feature, and one of my greatest requirements, is the bidirectional interface with Google Calendar. This integration allows me to sync my appointments seamlessly, ensuring that my multiple schedules in Google Calendar are always up to date. For example, if I add an appointment in the EMR, it automatically reflects in my Google Calendar, and vice versa. This has drastically reduced scheduling errors and eased my constant schedule anxiety.

Technical Support
Technical support been absolutely amazing. Their online documentation (written and video) has been extremely helpful, while still being very simple. Correspondence with the technical support team has also been a great experience.

Areas for Improvement
While this EMR system is so very impressive for the extremely low cost, there are a couple of areas where it could be even better. Firstly, a more robust AI integration would be beneficial. While it is amazing that it even includes a clinical AI integration, the current functionality is unfortunately very primitive and frankly, not that useful. I use a standalone AI Scribe that I must copy content from and paste into Carepatron notes. Secondly, the ability to e-prescribe medications directly from the EMR would be a hugely valuable addition, making the prescription process faster and more efficient. Currently, I need to use a standalone e-prescribe software to perform this task. The included templates are user generated and are quite limited. While I appreciate the ability to make my own templates, it would be a great addition to have a more sophisticated functionality in terms of creating those templates, with the ability to have easier navigation and easier data entry during patient visits to create more complex patient records/notes. And while it is not a problem for me, I suspect some healthcare providers would want some integration with laboratory, radiology, or other testing reporting, which I believe it does not have.

Conclusion
Overall, this EMR system has been a breath of fresh air for my practice. Its simplicity (for both me and my staff), professional patient portal, convenient online payment options, excellent integration with Google Calendar, very significant affordability, and great technical support should make it an outstanding choice for many healthcare providers. Despite the minor drawbacks, I highly recommend this EMR system for its exceptional functionality and ease of use. And you can start using it for FREE. It doesn't get much better than that!

I am very happy with my overall experience with Carepatron and especially the customer support I received when needing to troubleshoot a couple of minor issues with charting/notes not saving. The team was very quick to respond and remedy these issues, and no issues have ever come up since. This is a platform I will continue using as it is an affordable option with advanced features.

It has streamlined my intake process and reduced no shows.

We have sought customer service for various questions over the year and their response and time is superb. You always feel like you are being taken care of.

Over all a great product. So easy to send patients forms and love that they can book and pay online.

Simple to understand and set up. Convenient for me with never having used EHR before.

Generally good experience. Happy that it’s being continuously improved, with the improvement being nicely brought to the notice of users. Definitely there are areas for improvements, but very positive that most will be addressed based on the apparent drive to improve the system.

So far it's been okay and getting me by. I am glad I can have a minimum amount of clients without having to pay, but I would not want to pay to use this platform unless the ability to documentation was improved so that my clients can see them in their account.

I have enjoyed being able to get to know what all Carepatron has to offer on the free starter plan, especially as a solo practitioner. Right now I probably will only use it for the templates, but I would highly consider changing EHRs in the future depending on my practice's circumstances.

I manage each task to be done and already done on a daily and timely basis, it helps me maintain order with the entire team with the documentation uploaded for everyone in general without having to download it from other sites

It's been wonderful, I love the constant upgrades.

From the onset Carepatron has given us a broader scope on services we can provide for clients & has resulted in the aiding of efficiency with costs & staffing along with management of client's being overall increased & improved. Its given way for many services to be provided to clients that wouldnt of been possible without such an incredible Product that is Carepatron!

Carepatron is generally well-regarded for its user-friendliness, cost-effectiveness, and patient management capabilities, though it may not be the best fit for practices requiring highly complex or advanced features.

CarePatron offers a user-friendly interface that simplifies the process of scheduling appointments, tracking students, and communicating with teacher professionals. The platform's intuitive design ensures that students/teacher can easily access vital information and collaborate effectively with other members.

One of the standout features of CarePatron is its customizable care plans, which allow teacher to tailor their approach to meet the specific needs of each patient. Whether it's setting reminders for lessons or creating personalized activity, CarePatron empowers teacher to deliver individualized lessons with ease.