Eaglesoft Reviews

Before I became a para, I worked part time as a CDA and I still do temping. My favorite dental software is eaglesoft because of the ease of use, the dental chart is very straight forward, and it is easy to communicate back and forth with the front desk/other clinicians. I like how organize the schedule is, it is easy to invoice your work, schedule the next patient appointment, and very easy to collaborate with other dentists/referrals.

Although eaglesoft is my favorite software, we do come into contact with "bugs" at times, sometimes I will be in the middle of writing my note and then the software freezes/error pops up. There has been several instances where we have reached out to eaglesoft and they have helped us along the way.

I've used Eagle soft for close to 12-14 years now. It gets the job done. We use it to manage 15 offices through out the state. In the early days doing this was very cumbersome. Over the years the software has allowed us to report on all aspects across the various offices.

The consulting cost to get it installed and running is kinda high. Shop around and see if you can find some decent consultants. This issue is that since it is niche software you are kinda stuck.

pretty easy to navigate. not a difficult software to learn.

could have some better functions as far as insurance and claims functions goes

It's pretty easy to use, and is a standard in the industry so many applications interface with it.

They need to add updates to reports, and the flexibility that many of the new dental practice management software's now have.

It has everything a clinic needs it terms of records management of patient.

Interface needs improvement. When you're on the edit patient window, you can't use the calendar to check the available schedule, that's inefficient.

Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment.

Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network.

I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

Patient charts and notes are easy to use and it has frequent updates

They do not have electronic signatures in the notes for the doctors to sign the charts

I have been in the dental field for many years now and eaglesoft is my FAVORITE program. I find it easy to schedule appointments, review treatment plans, invoice payments, and document notes.

I have noticed that Eaglesoft can/does generate many software errors, not sure if it is the software or internet service though.

It is a practice management software and it does manage patient database but really thats it

They are just way behind on making their product fit the needs of its customers

Eaglesoft does allow us to do many things that simpler dental software cannot, and most of that starts with reporting. There are many comprehensive reports that allow us to see what is going on throughout our practice, including but not limited to: production, collections, insurance, accounts receivable. The list goes on. But most importantly, this allows us to keep track of everything that's going on with our patients, from a clinical and administrative perspective.

Customer support with Eaglesoft is severely lacking. Every time we experience any issues are bugs, we are politely told to deal with it until the next software update. But they do make it very difficult to do updates.

[sensitive content hidden] was great she was able to get the system back up and schedule a system update

system crashing and they were able to get the office back online

The best part of Eaglesoft is that it puts the payments directly to the procedure that you were paid for.

It was a very complicated program to learn and took the office a few months before everyone was comfortable using it.

So user friendly. Everything is right at your fingertips. If you have any questions at all they are quickly and efficiently answered by customer service.

I really dont have any complaints for this software. If I have ever had any questions or issues it has been resolved in the matter of a few minutes by simply chatting with customer service.

EagleSoft has been an amazing software that allows my office to schedule patients quickly and effectively. It doesn't have too many little details to make the process of scheduling hard and everything is color coordinated, organized, and easy to access.

A lot of the features are disguised by icons that don't make sense. This sometimes makes it hard when I'm in a pinch to schedule someone.

So easy to use. Customer service is great. The live chat feature is amazing!

Nothing that I can think of! We love it that much!

I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.

I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.

The appointment book and scheduler is so easy to use. The patient charts are simple to access and uploading patient pictures to their charts is fun and unique. Eaglesoft helps to keep patient demographics organized.

software does have occasional glitches and technical support is an additional fee

Very user-friendly and lots of video tutorials on the Patterson website. The opening screen is very easy to navigate and self-explanatory. I find that if you've ever used any other dental software you will find your way around the software. There's a lot of icons that are very helpful and can be used as shortcuts.

It could look a bit cluttered if you don't know what each thing is for. There's a lot of different many that can get confusing if you don't know what they're for. Also if you don't subscribe to any of their add-ins there's a lot of extra icons and options that are useless

This software does a lot, but maybe too much! It would be nice if there was a way to partition everyday information from that that is not needed very often.

Very difficult to navigate! Had 2 weeks full time training on it, and still did not know it well. Very difficult to teach someone on the job.