Afton Tickets Reviews
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53 Reviews
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
logically the best in this field.
Reviewed on 22/06/2022
Pros
The interface speaks volumes about the quality of Afton Tickets and its functionality. I particularly like the online ticketing system. Afton Tickets increases the flexibility and efficiency of communication operations.
Cons
Afton Tickets is almost perfect. For the moment has only satisfactory results.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afton meets all of our essential ticketing needs!
Reviewed on 4/04/2024
I had the chance to meet the [sensitive content hidden] at a conference and was immediately struck...
I had the chance to meet the [sensitive content hidden] at a conference and was immediately struck by his ethics. This was big for me because the ticketing software industry is dominated by a few massive companies who allow fraudulent events to clog their sites. Since day one working with Afton we've been stoked on their customer service, their ease of use and their reliability. We get weekly emails from ticketing companies trying to convince us to try out their products and it never crosses our minds to give them a shot because Afton has been spectacular.
Pros
Afton is incredibly responsive and we can always count on them to care about our experience with them.
Cons
This isn't really an issue but since they're not a huge company sometimes there are features we'd like to see that they don't yet offer. When we bring those feature ideas to them though they do their best to implement them as fast as possible though!
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Extremely useful platform and great customer service!
Reviewed on 9/04/2024
Pros
The customer service is outstanding. Every person we've worked with has been very attentive and knowledgable from day one.
Cons
There are a few little quirks here and there that we've had to overcome but there has always been someone quick to help in any situation.
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great experience from start to finish
Reviewed on 21/08/2024
It was great. We will be looking forward to using them again in the future.
It was great. We will be looking forward to using them again in the future.
Pros
The customer support from the start until after our events ended was amazing! They were very quick to answer questions and helpful!
Cons
We liked everything. Cant think of any suggestions at this point.
Alternatives Considered
SaffireTixReasons for Switching to Afton Tickets
More user friendly and cost overall was less.- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afton Tickets is a value-add ticketing platform with real humans for support
Reviewed on 13/03/2024
Afton Tickets is amazing! I love that they provide us with ticket scanners and mobile hotspots so...
Afton Tickets is amazing! I love that they provide us with ticket scanners and mobile hotspots so we don't have to coordinate getting internet to our site (or paying our venue a TON for internet usage). We know the scanners will work and it's a plug and play once they arrive; you really just have to practice a few times with your volunteers because it really is SO EASY to use! It's definitely sped up our check-in time which in turn has created a better attendee experience for us.
Pros
We love that Afton Tickets allows us to either pay them for their service or pass along as a small fee on each ticket; very similar to other ticketing providers but at a much lower cost AND you're getting so much value from them! We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing! What's even better is they provide a contact tree, so if you ever can't get ahold of your rep (never has happened), you have options to reach a human in other ways!
Cons
I really don't have any complaints about Afton Tickets.
Alternatives Considered
EventbriteReasons for Choosing Afton Tickets
About 2 years ago. We were disappointed in a plugin we purchased through WordPress to do ticketing and their lack of customer service when their product crashed, leaving us in a bad spot one week prior to one of our events. We've not had this problem since switching to Afton Tickets.Switched From
WooCommerceReasons for Switching to Afton Tickets
Eventbrite was just too expensive for our purposes as a nonprofit.- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The one-stop shop
Reviewed on 4/04/2024
Afton provides very helpful and patient customer service and user- friendly systems for online...
Afton provides very helpful and patient customer service and user- friendly systems for online ticket purchases and on-site POS sales & tracking. Their livestream system is flexible. All is provided transparently at a reasonable cost.
Pros
Our small NFP performing arts organization is run by volunteers, so Afton is a great solution for providing our audiences (and us) with a professional and efficient system for selling tickets to both live & livestreamed performances, and accurate audience tracking. They provide easy-to-use POS equipment & system.
Cons
Providing more insight and coaching for social media integration would be helpful. Also was surprised by a requirement to return POS equipment after first event series ended.
- Industry: Sports
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So glad we switched!
Reviewed on 17/07/2024
Overall, we are thrilled with this service and so happy we were able to make the change so smoothly.
Overall, we are thrilled with this service and so happy we were able to make the change so smoothly.
Pros
The assistance of the account rep and the on-site coordinator put this service above all others. The built-in 5G wifi made our connectivity of the past a distant memory. We were able to tackle problems on site as they happened and process our fans quickly through entry and box office.
Cons
The reporting is cumbersome and hard to decipher. However, they did provide someone who was able to better explain so that appropriate information could be pulled and evaluated.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Columbia County
Reviewed on 4/04/2024
Pros
easy to scan tickets at gate, easy online purchases
Cons
need to have daily deposits and not hold money until event is over
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Ticketing Software (and more)
Reviewed on 3/04/2024
Pros
I've been using Afton for a number of years. The customer service is stellar. The platform has changed so much since I started, and for the better. The Afton team understands pivoting with the times and to keep their product updated as well. I've used the platform for a live event, but mostly use it for ticketing for our festivals.
Cons
I don't have any cons. I've always had a great experience.
- Industry: Sports
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A NECESSITY FOR CHEERpros
Reviewed on 17/03/2024
Our experience with Afton has been so great! The support from the Afton staff is incredible. They...
Our experience with Afton has been so great! The support from the Afton staff is incredible. They are always ready to help and quick to help to make sure that everything goes smoothly. The follow up is also something that I love. As a client, we never feel like we're just another client. There is constant communication. The system works well and we've only had a few times where we needed assistance on the day of an event. The Afton reps are quick to assist with whatever is needed to ensure a smooth event.
Pros
Afton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event.
Cons
We have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Professional And Easy to Use!
Reviewed on 3/04/2024
Afton Tickets was the exact ticketing platform we needed to put on our first Christmas Tour. It was...
Afton Tickets was the exact ticketing platform we needed to put on our first Christmas Tour. It was extremely easy to use and because of different one of a kind venues it was nice to be able to change different things like seating capacity and the different kinds of tickets available as the event got closer.
Pros
The ability to customize and change certain things based on each event.
Cons
Having to deal with Stripe not working at first was a challenge. The only other challenge I can think of was having to submit venue information but that wasn’t a big deal.
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Event ticketing for nonprofits
Reviewed on 13/03/2024
Wonderful! Our team has been amazing and always responsive.
Wonderful! Our team has been amazing and always responsive.
Pros
Katie is great. We have a time zone difference, but she is always responsive. Even when attending personal events or during her "off" time!
Cons
Reporting needs some work in my opinion. I want to be able to get more detailed information on ticket sales on a daily basis.
Alternatives Considered
SaffireTixReasons for Switching to Afton Tickets
Connections. The sales rep is originally from Aiken, SC. Where we are located.- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Customer Service!
Reviewed on 1/12/2023
Overall it has been a great experience! We initially spent a lot of time discussing and learning...
Overall it has been a great experience! We initially spent a lot of time discussing and learning about the ticketing platform at Afton with [sensitive content hidden]. He was extremely informative and responded to all our questions quickly. [sensitive content hidden] has been absolutely wonderful setting up our account and walking me through the process of setting up events. We are so happy we chose Afton for our ticketing needs and believe they are going to be a big part of Earp's Ordinary's success!
Pros
Excellent customer service! It is our first time using a ticketing platform for our venue and we could not be happier.
Cons
Nothing to add here, everything has been great so far!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Afton Tickets
Reviewed on 15/03/2024
Excellent, great support and customer service
Excellent, great support and customer service
Pros
Customer Service, Hand held scanning wands
Cons
Sometimes the scanning wands need to be re-set with a QR code and that slows down the line.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Afton!
Reviewed on 13/03/2024
We have had a great experience with Afton.
We have had a great experience with Afton.
Pros
Love everything! The ease of setting up the ticket sales down to the equipment that they bring to the festival.
Cons
The reports are had to figure out! I think it could be simplified.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love using Afton Tickets for our Rodeo
Reviewed on 27/03/2024
Pros
Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything!
Cons
The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.
- Industry: Entertainment
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So far, so great!
Reviewed on 10/07/2024
Pros
Easy to set up with my dedicated human consultant! Found bugs and errors and cleaned them up in minutes!
Cons
So many bells and whistles for what I need... It's impressive what they can accomplish, but it can be daunting for someone not using all the features!
- Industry: Music
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All around great experience!
Reviewed on 25/09/2021
The software is so easy to use and integrate with, but the team at Afton are really great to work...
The software is so easy to use and integrate with, but the team at Afton are really great to work with. They take a partnership approach to the service and guidance they provide. They really help you to make sure your event is successful. We have no reason to look elsewhere for our future events.
Many fans have given us very positive feedback about the quality of our shows.
Pros
Its almost effortless to set up an event and build ticketing options. Having the stream service + ticketing system all in one definitely saves time and effort. The things I like most are the self-service options for creating experiences for your audiences, such as adding pre-show content, chat options and integrating with our Shopify store. The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members.
And most importantly, the quality of the stream is second to none for the audience! And we have watched a lot of streamed events on many different platforms in the past 2 years. There are always technical or glitchy issues that impact your the watch experience. We've not experienced that with Afton.
Cons
It will be an even greater experiences and more convenient for our fans when Afton allows for multi-day event ticket bundling. And it would be nice to include images in ticket options. But, none of these things are a show stopper. The quality of their platform from a user and audience perspective are worth working around these things. Afton has done a great job taking in customer feedback and incorporating changes based on our needs.
Alternatives Considered
DacastReasons for Switching to Afton Tickets
Initially we chose Afton for the ease and convenience to set up an event and their integrated ticketing system. Plus the promise of the reliability of their platform architecture. We chose to use Afton again because the technology lived up to their promise and we really enjoy working with them.- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Afton Ticketing
Reviewed on 4/06/2021
We like the turnkey solutions, Afton has their own fully wired production and concert venues to use...
We like the turnkey solutions, Afton has their own fully wired production and concert venues to use nationwide with their system. However, any of our venue promotions easily integrate with Afton's solution, and the fees are more than reasonable. Good deal overall, good value proposition.
Pros
A straightforward easy to use turnkey ticketing system, daily reports, easy integration with promoted acts to box office sales, ease in merged records; a helpful team to interface with platform integration to social media promotion and advertising. The assigned account representative paying attention to a presenter or promoter's events is pretty outstanding, very love-able in fact as few other platforms assign an individual rep to be your hands on pilot.
Cons
The "Brand-ability" of the white label solution can use one more tweak, and a link to preview video as provided is good. It just doesnt show the preview (yet) on the ticketing page; as compared to the entry for ticketed screening watch page. I understand this is being modified as a solution.
- Industry: Leisure, Travel & Tourism
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent ticketing solution that includes options for other features
Reviewed on 22/01/2021
Excellent, their staff are great, responsive and even worked through some unique situations we...
Excellent, their staff are great, responsive and even worked through some unique situations we wanted to try and made them happen. Couldn't have done that with our previous system.
Pros
Afton setup our account and after that the system was very easy to use! We'd been using another service provider to manage our sales for what I would have expected to be a lower fee but their equipment costs keep racking up. Afton includes all of that for you for your events deployment.
Cons
Honestly nothing, compared to our other system it was just much cleaner of a system across the board. The laser scanning was well worth it.
Reasons for Choosing Afton Tickets
Square changed the online interface again and I was going to have to "learn" a new system. Might as well switch to one that would allow touchless laser scanning, and inventory control.Switched From
Square Point of SaleReasons for Switching to Afton Tickets
It does the ticketing which everyone does and also more. It can assist with pre-sales of event concession tickets while tickets are being purchased, it can assist with early bird ticket sales... It's a whole package not just "tickets".- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excited to Continue our Partnership with Afton Tickets
Reviewed on 17/03/2020
Prior to working with Afton Tickets, our company used a variety of online ticketing platforms and...
Prior to working with Afton Tickets, our company used a variety of online ticketing platforms and while these other platforms got the job done. There was no personal touch, no equipment provided, and customer service was spotty.
We were referred to Afton by one of our vendors and we are so happy we decided to make the switch. [SENSITIVE CONTENT HIDDEN] have been a phenomenal help making the transition and they have both gone above and beyond our expectations. The platform in general is clean and easy to use, our event attendees have mentioned the ticket buying process being much easier.
Overall, Afton tickets has helped us to deliver a more professional and personal ticketing experience for our guests and we are excited to continue our partnership on many more events in the future
Pros
When it comes to onsite ticket sales, the Afton system has cut our box office waiting times in half. The systems reliability, user friendly features, and cash handling/tracking has made running our events much smoother.
With our specific event there are two checkpoints where a ticket needs to be scanned. Aftons handheld ticket system has made scanning and tracking tickets much easier compared to our old hole punching system.
Cons
Initially upon contracting, the customer facing ticketing pages lacked branding capabilities and other special features. However, these have all been upgraded throughout their website revamp.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afton Tickets is our go to for our event ticket sales!
Reviewed on 1/04/2020
We get great customer service for our team and for our clients purchasing our event tickets. Afton...
We get great customer service for our team and for our clients purchasing our event tickets. Afton treats you like family and always responds quickly.
Pros
I love the ease of use with the platform they created! I also love the team that Afton has working for them. Customer service is much better than other similar companies we have used. Our clients have reported that purchasing our event tickets is easy with Afton. Ease of use drives sales...Afton has it dialed in!
Cons
Because Afton listens to its clients and then delivers on a product you asked for...we have no dislikes. This is a fantastic company!
- Industry: Events Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best we've found so far.
Reviewed on 24/09/2021
Afton gave us the tool we need to track pre-sales and on site attendance in the event we needed to...
Afton gave us the tool we need to track pre-sales and on site attendance in the event we needed to shut down sales.
Pros
The system is very easy to use and train. On site customer support is invaluable. Marrys well with our social media planning and implementation.
Cons
There were no features that worked against what we needed to accomplish with a ticketing agency.
Alternatives Considered
EventbriteReasons for Switching to Afton Tickets
The additional tools and uses for their tracking.- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GO AFTON!
Reviewed on 12/03/2020
Pros
With Afton we feel like we’re not a customer but a friend to them. The platform is easy to use, customers have no trouble, and we get paid fast!
Cons
There isn’t much to dislike here! The events dashboard takes some getting used to but other then that it’s a breeze!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would never use anyone else
Reviewed on 30/03/2020
Our experience with Afton has been been a great one, there are NO HIDDEN costs, what they tell you,...
Our experience with Afton has been been a great one, there are NO HIDDEN costs, what they tell you, you are paying and getting is exactly what you pay and get. They walked us through everything and never made us feel stupid for all the questions we asked. Their staff worked hand in hand with ours and never abandoned us.
Pros
The data we get from this software is amazing. The amount of work it has taken off our shoulders has been a huge relief to our staff. The price is really affordable especially to a company as small as ours
Cons
The only problem we ever had was a glitch in the ticket machine in our office kept turning off, as soon as we let them know it was fixed right away