Afterpay Reviews
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284 Reviews
- Industry: E-Learning
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Way to Buy Now and Pay Later
Reviewed on 15/02/2023
I enjoy using Afterpay for both personal and business and will continue to use this software.
I enjoy using Afterpay for both personal and business and will continue to use this software.
Pros
I like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.
Cons
The speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend using it!!!
Reviewed on 13/06/2024
Pros
I like it because it is so convenient. It is a fast and secure way to purchase goods. It allows you the time needed in your budget to procure the goods you need immediately without putting a strain on your account.
Cons
I have had no problems thus far with afterpay. They clearly state and update you about your payment plan.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very convenient program
Reviewed on 15/11/2024
Pros
I like that you can accept payments in installments it through a third-party vendor. I also like that you can pay them off early.
Cons
I don't have anything that I do not like about afterpay.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
After failed me
Reviewed on 23/12/2024
Bad experience, y’all failed me, I order some shoes and it never came to me
Bad experience, y’all failed me, I order some shoes and it never came to me
Pros
It was cool until I never got my order and I paid for it and never received a refund
Cons
Poor customer service, didn’t understand my needs, and my refund was not returned after I didn’t get my order
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Product Payment Option
Reviewed on 11/09/2024
Very good experience! The site is easy to use and convenient. Multiple credit cards can be used...
Very good experience! The site is easy to use and convenient. Multiple credit cards can be used with a clear means of using each for different products. Payment options are listed on a specific page for clarity and another pages lists all purchases with the amounts "paid" and "yet to be paid."
Pros
It allows payments to be broken up into a more affordable means of making purchases without interest.
Cons
The payments are made weekly instead of monthly.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unsatisfactory
Reviewed on 16/12/2023
Absolutely horrible. This is prob one of the worse companies advertised right now.
Absolutely horrible. This is prob one of the worse companies advertised right now.
Pros
Nothing. I likes absolutely nothing about this company so far.
Cons
There is no customer service. You reach out to speak to someone and it’s a robotic response. No customer service number to talk to anyone just weeks and weeks waiting on some kind of response and still nothing. It’s absolutely ridiculous!
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Misleading application info.
Reviewed on 27/06/2023
Frustrating and a waste of time.
Frustrating and a waste of time.
Pros
Didn't get a chance to use it as they denied my application after they let me get it all set up.
Cons
After applying on-line I received an email directing me through the process to set up the service on my website, which I did successfully and received another message saying it was ready to use. Then I received an email from customer service to say my application was rejected because my average shop item costs over $2000. They do not provide any info. about these restrictions anywhere on the website and I wasted my time setting up the service under the impression that I was already approved. Be very careful when setting up this service and don't waste your time doing anything until you get confirmation of account approval from customers service.
Alternatives Considered
KlarnaReasons for Switching to Afterpay
Klarna isn't available to sole proprietorships in Canada. - also learned this the hard way after wasting time with an application process of 2 weeks.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
10/3 Still getting run around on my refund/DO NOT USE AFTERPAY
Reviewed on 14/10/2024
On 10/3 I ordered furniture from IKEA. I attempted to use Afterpay. Afterpay charged me but the...
On 10/3 I ordered furniture from IKEA. I attempted to use Afterpay. Afterpay charged me but the transaction failed with IKEA but Afterpay still charged me $30.85, they took directly from my account. 10/4 I contacted Ikea and they informed me that the transaction failed and to get a refund from Afterpay. I started the process that day. It's the 14th of October and still getting run around from them!!
Pros
Nothing! I had an absolutely horrible experience with Afterpay!
Cons
THE FACT THAT I STILL HAVE NOT RECEIVED MY REFUND!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use AFTERPAY!!
Reviewed on 24/09/2024
Customer service sucks. They do not care about helping people. Blocked me after having my bank...
Customer service sucks. They do not care about helping people. Blocked me after having my bank account hacked and only owing $12.96!!
Pros
At first a good way to help manage payments. After that horrible
Cons
I owed only $12.96. Then my bank account was hacked. Successfully paid the balance and still blocked me from future use. DO NOT USE THIS EVER!!
- Industry: Writing & Editing
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afterpay helped me.
Reviewed on 31/10/2024
It’s been easy and it makes getting everything I need convenient.
It’s been easy and it makes getting everything I need convenient.
Pros
It helps out in a bind. Helped me pay for some things on a pay day week.
Cons
So far so good. I have no complaints about this application.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
LOOVEEE AFTERPAY
Reviewed on 9/05/2024
Pros
Easy to use, customers love it. Everybody likes to be able to pay in 4!
Cons
Some customers were being denied, and not really gave a solution or reason as to why.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer service for refund and cancelation sucks
Reviewed on 16/03/2024
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first...
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first installment when out for the pay by 4 so me and Expedia call the hotel to cancel the date and Expedia refund me my money only to Afterpay withdraw after i show proof of cancelation and Afterpay penalties me for none payment and told we get back to you over a month ago
Pros
Mostly everything unti i had a refund and cancelation
Cons
Refund and cancelation suck no one to talk to
- Industry: Civic & Social Organisation
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This company is skept !
Reviewed on 26/06/2024
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat...
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat sending your order number in. i’ve sent it to them 5 different times. and still haven’t gotten my refund 🤬
Pros
I’ve waited 3 months for my refund from temu which was done through after pay. temu and chime sent the refund back to afterpay but after pay has not refunded the money back to my chime or to the after pay account even though it’s about 35.00 total refund it’s my money and i want it 🤬
Cons
They don’t refund right away and keep wanting you to fill out the order number and never resolve the issues after sending them copy of the receipt and keep giving you the run around 🤬
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best product and most reliable
Reviewed on 13/12/2023
Pros
It easy-to-use for myself and clients. Its a great service to use.
Cons
Just the processing fee but its still not too bad.
- Industry: Cosmetics
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love, love, love
Reviewed on 5/09/2023
Great. It allows people to shop and not pay everything upfront. Allows them to take advantage of...
Great. It allows people to shop and not pay everything upfront. Allows them to take advantage of current sales without paying in full
Pros
Love that the services are secure and the payments are automatic. The client does not have to go in and manually pay because the payments come out biweekly
Cons
There’s isn’t anything that I don’t like about this product. They do a great job with payment processing & security
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Treating myself without breaking the bank has neve been so easy!
Reviewed on 21/07/2023
My overall experience with this app is extremely smooth, the interface is user friendly and I love...
My overall experience with this app is extremely smooth, the interface is user friendly and I love seeing that they are working with more stores/vendors every week!
Pros
I love that you see the benefits of making on time payments over time as the app is utilized. When I first started using Afterpay I only had $500 to spend and now I am able to spend well above that if I want, just because I make on time payments.
Cons
I wish I could pre-set automatic payments for other lengths of times. For instance, I use my Afterpay primarily to purchase pet supplies and cosmetic products, I go in each week and schedule early payments because the app won't let me schedule them for auto pay at other intervals, more specifically weekly.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent product
Reviewed on 30/05/2024
Pros
The ease of use provided by afterpay has been wonderful for us. It's trustworthy and easy to access.
Cons
there are no cons that I can think of regarding afterpay.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of Use with Afterpay
Reviewed on 17/07/2023
Afterpay has been a great addition to everyday life and we will continue to use this as customers...
Afterpay has been a great addition to everyday life and we will continue to use this as customers seem to enjoy it and we enjoy using it ourselves as well.
Pros
Afterpay is very handy to have when making online purchases and extremely easy to use with the app. It makes purchases even easier on a tight budget as sometimes you just do not have all the money available right away. I have made many purcahses through afterpay and will continue to in the future.
Cons
I can not say that there is anything that sticks out to me to not like Afterpay. It is very easy to use and keep track of all payments and when they are coming off of your credit card. They do a great job at keeping you informed on all payments and it is wonderful to know when and how much the payment will be.
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent for Payment Procressing
Reviewed on 18/12/2023
Pros
Afterpay has a very user friendly interface that my customers love. That adds creditability to my business which is crucial in these times. I think that Afterpay is also very secure.
Cons
It was a little difficult to set up to my website but once I got it figured it out, my customers have loved it!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Useful
Reviewed on 25/10/2023
Pros
Totally does what it advertises and is pretty fair
Cons
If the had 8 week payment plans it would be even better
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
I use Afterpay to make most of my large purchases.
Reviewed on 26/06/2023
I love this application. I can make purchases and pay for the items over an extended period.
I love this application. I can make purchases and pay for the items over an extended period.
Pros
Afterpay allows you to make purchases and allows you to make payments in installments.
Cons
I do not have anything negative to say about this application.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Afterpay-I'm a fan favorite
Reviewed on 20/07/2023
Pros
The fact that they have levels that you can achieve to obtain better features within the app itself.
Cons
Nothing to be honest. Afterpay has more features and benefits than any other four pay app out there.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reach more customers with Afterpay
Reviewed on 31/03/2023
Pros
Using Afterpay has increased my small business significantly!
Cons
No issues so far this a great way to get more sales and customer you might not have had without it
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Appreciated!
Reviewed on 30/10/2023
Pros
I really love how I was able to buy now and pay later! So easy to use!
Cons
I love this and have nothing bad to say about it!
- Industry: Law Enforcement
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, Online Software Offering Consumers Seamless, Easy to Use Payment Plan Options
Reviewed on 11/08/2021
Afterpay Software has been very effective, enjoyable and easy to use. The offer a free downloadable...
Afterpay Software has been very effective, enjoyable and easy to use. The offer a free downloadable Ap.
Pros
Afterpay Software verifies the Consumers Identity by requesting that It send a four digit code to your phone. After doing so It runs a soft credit check and sends an email and text stating the amount the Consumer is approved for. Your information is stored with the particular consumer for days. Consumers may open more than one Afterpay loan at a time. Afterpay does not report to credit bureaus unless the consumer fails to pay the bill. Afterpay offers options with many Businesses to choose between 3 month, 6 month, 12 month, 18 month or 24 month payment plans each increasing the specific unchanging interest rate a fair amount depending upon the amount of months. One may choose to pay off the debt sooner to alleviate interest.
Cons
Consumers are not always given the option of how many payments to set up.