Dentrix Reviews

It integrates well with all other practice systems and is easy to use.

I haven't found a weakness. But perhaps if I'm being picky I would say the cost is the only weakness.

well the much older version of the software was user friendly and integrated easily bridged with actual HELP features that tells and teaches about every aspect of all the software features without having to call tech support on a wkly bases. Whatever happened to Dentrix in the last few years has been all bad and very user-UNfriendly. Free software would have been a better use of time and for the money we could have taken a nice office week training in a nice tropical area.

everything!!! tech support, help features, trainers that could help set up software and features. NO printed how to book but then again the help feature just has you calling tech support that is about as knowledgeable as the in ap help feature.

The scheduling of patients is very easy to use and manage. The ledger is easy to read And follow. The X-rays is fantastic. The software is very powerful.

There’s a lot of bells and whistles in the software that you may not need and that can slow down the use of it. So there’s not much not to dislike about it.

I don't think there is a category to like the most...

The "support" is useless. We have called and emailed for weeks trying to get help and have been brushed off and completely ignored.The software itself is unnecessarily overcomplicated

I like how Dentrix integrates all clinical aspects of the practice under one program

It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating!

We are needing to convert from EasyDental to Dentrix as they are from [SENSITIVE CONTENT]

Integration is turning out to be a headache! They want to charge for every little thing and didn't tell me about extra charges until right before! "oh by the way, document conversion is just another $860 on top of everything else...did you want to add that?" What????? Of course I wanted to add that! We have spent hours putting thousands of documents into the system, only to not have them convert????!!!! Why is this not included and why was I not told this in the beginning????? Not to mention I send and email, or ask a question and they take weeks to get back to me. Often only when I call them do they finally respond.

I love that Dentrix is easy to use and can be customized for individual providers. I find that most features are intuitive to use and do not require extensive training. But, if you do need training, Dentrix customer service and website are helpful.

Though I love that I can create note templates, it can be frustrating that you cannot go back when filling out a note template (when using the pop-up questions); sometimes as a busy provider, we forget to check a box or fill out something and having to manually enter it after the fact is annoying.

Even though it is much more simple than Eaglesoft, it is user friendly at most for all new people use it.

Not very eye-catching. Boring interface.

It has a lot of features and is intuitive once you learn how it works

It is very expensive and there are cheaper options out there that do the same thing.

Hard to find a good in the product. Free up some office space because we don't have charts anymore

For example,

Recently I switch phones. For Dentrix eprescibe I need to use my phone as part of a two part authentication process to authorize prescriptions. I have not been able to authorize prescriptions for narcotics for the past two weeks. Patients is pain have not been able to have their prescription filled for these two weeks. I have been on the phone with Dentrix literally everyday to try to fix this problem to no avail. It has been like the movie “Ground Hog Day” I call them up they walk me the same procedures over and over and over again. It was never resolved. I have wasted hours and hours of work time to try and resolve this problem. It has been an insulting process that Dentrix believes that they can waste my time. I am sick of being played the fool. My goal now is to get management to switch out of Dentrix asap

User friendly, frequent updates/bug fixes, variety of ways to do the same thing, so you are certainly able to find a way that works best for you!

I wish there was a way to integrate different maximums/benefits. For example: having the software "read" the additional ortho benefit, rollover allowances, and plans that do not consider preventive care in the maximum allowance.

This product is very user friendly. You can go online and learn to do just about anything.

We need to update our program but need to update our computer system first. Which we just can not do at this time.

This software is the original. We actually started with this software back in the terminal days before windows networks were popular. Over the years, I can say that this software has it all. They have more functionality than any other software I have ever seen.

I have made my dental office more and more efficient simply by learning how to use the software and its different parts. PLUS, they have an online forum where you can make suggestions and vote on others' suggestions. Then they take the suggestions with the highest number of votes, and they build that functionality into the software. So it is a software that has been built on the backs of its users.

There is not a lot of things that I would say are bad with the software. One thing is that there is SO much functionality that it can be overwhelming. They also could have better "online" services that they call Eservices (text messages for patient reminders, etc.).

Other than this, it is just vital to really get trained over and over again on the software as that is the key to its success.

I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite.

There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me.

It handles almost everything we need to do in the office in one central management program.

The statements and ledgers are often confusing to our patients. I find myself having to put together spreadsheets to explain things. I also am disappointed that we can no longer change who a payment is applied to after we have closed the month. People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.

For years we loved that the software was user friendly, efficient and updated on a regular schedule.

We have been struggling with Dentrix, since G7.4 update, for the last year, we've been ready to throw our CPU in the highway and run over it as of lately. For the last month we have been working with support and have accomplished NOTHING. Our software is slower than ever. It take 20-30 seconds to bring a patients chart up, 30 seconds for tx plans to appear on monitor, the circle of death and (not responding) is constantly what we are dealing with as clinicians. This is no way to run multimillion dollar practices! This software may be for the little offices but not the big producers....

Encompasses everything needed to provide excellent dental care for patients. Although very good software to begin with, company is open to suggestions from users and will incorporate most popular suggestions in updates. Have been using for over 30 years.

Overall happy with software. Perhaps one con would be in regards to add-on features. For example, there is a credit card processing add-on that works along side Dentrix. A great feature that integrates with software but, at the time when we were using this feature, there was no choice in credit card processing company. In order to use it, all offices had to go with the same processor, regardless of the discount rates, etc. We were able to get a better rate with comparable service elsewhere, however, it doesn't integrate with the software. Not directly related to the base software program which is wonderful.

I used Dentrix for years. It had kind of an old-school feel to it but I liked that aspect of it. When we switched to Open Edge I really struggled to find everything I needed and definitely missed using Dentrix .

Its appearance was a little outdated but I wasn't bothered by it.

dentrix makes my life so much easier in regards to scheduling, claims, reports, etc.

my only wish is that my claims would be easier accessed without saving transmission reports; and if we could view multiple patients at once.