Lighthouse 360 Reviews

Lighthouse 360

4.1 (38)
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Patient management platform for dental practices

Overall rating

4.1 /5
(38)
Value for Money
3.6/5
Features
3.8/5
Ease of Use
4.3/5
Customer Support
3.9/5

76%
recommended this app
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38 Reviews

Krista I.
Krista I.
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy and convenient

Reviewed on 28/11/2020

Pros

Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.

Cons

Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.

Nicole
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Lighthouse 360

Reviewed on 11/11/2024

Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad...

Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad service, but since we had some difficulty with the customer service, we did decide to change platforms.

Pros

We liked how easy Lighthouse 360 was to use.

Cons

The customer service was the hard part for our office. Unfortunately whenever we had an issue, we were not able to get anyone live on the phone to help up figure out a solution.

Alternatives Considered

Weave

Reasons for Switching to Lighthouse 360

Yes, we did choose this platform over others that we viewed.
Hannah
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Lighthouse 360 Was Disappointing and Dangerous for Our Practice

Reviewed on 10/04/2024

Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I...

Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.

Pros

I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.

Cons

The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.

Amy
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best program EVER

Reviewed on 11/10/2019

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed...

Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.

Pros

The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".

Cons

Honestly can not even think of one complaint.

Alternatives Considered

Solutionreach

Reasons for Switching to Lighthouse 360

We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.
Jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great communication tool

Reviewed on 9/02/2021

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me...

Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!

Pros

Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!

Cons

Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.

Alternatives Considered

Mango, Solutionreach, RevenueWell and Weave

Reasons for Switching to Lighthouse 360

Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.
Shanell
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I want to love it, but I don't

Reviewed on 15/06/2022

Overall it does a good job with patient appointment tracking, recare/recall and confirmation which...

Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.

Pros

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

Cons

The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.

Verified Reviewer
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall Good Product

Reviewed on 3/12/2018

Price is okay, they raised it this year, but didn't add any additional features to reflect price...

Price is okay, they raised it this year, but didn't add any additional features to reflect price change.

Pros

Ease of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy

Cons

It can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying.

Kelsey
Kelsey
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Yikes

Reviewed on 6/01/2020

Pros

Consistency. Having no feature releases made the ease of training new employees effortless (literally)!

Cons

We began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag.

Verified Reviewer
Overall rating
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Keeps patients coming to their appointments, but not as full featured as some

Reviewed on 5/07/2018

Pros

Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment.

Cons

Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse.

Khushbu
Khushbu
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Demo was great!

Reviewed on 5/11/2019

Pros

I did a demo for this product and it seemed like it has a lot of functionality in terms of reaching out to patients and securing lots of new patients.

Cons

The cost did seem a bit prohibitive but it might be a good investment for those who need more patients.

Julie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Ease of use

Reviewed on 30/08/2023

Pros

Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required

Cons

Occasionally, the system goes down, and of course that makes contacting patients difficult

Allison
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lighthouse 360

Reviewed on 23/01/2023

Nothing negative to note, seamless integration, helpful customer service and a valuable product

Nothing negative to note, seamless integration, helpful customer service and a valuable product

Pros

The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.

Cons

There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch

LYNN
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer!

Reviewed on 24/06/2021

We have cut down on reminder phone calls and no-shows due to this software. We have also increased...

We have cut down on reminder phone calls and no-shows due to this software. We have also increased scheduling our past due patients.

Pros

Reduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well!

Cons

Forms are not customizable, but they are very detailed and you are able to remove what you don't need.

Heather
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lighthouse 360 help me do my job more efficiently!

Reviewed on 11/06/2021

My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it...

My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office!

Pros

I like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole.

Cons

I have honestly not come across anything about this software that I do not like. It is very user friendly which is very important!

Tonya
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lighthouse works great for patient reminders and reviews

Reviewed on 8/11/2022

Pros

I like how it automatically sent review request ad how easy it was to create and send campaigns.

Cons

You can't access a lot of patient information through the software and I wished they offered phone integration.

Alicia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Failed to send critical email Blast during the MOST important time--Corona Virus

Reviewed on 24/03/2020

Over all mostly helpful at the time we started, then less effective in preventing cancellations....

Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response.

Pros

Texting capability to individual patients

Cons

mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.

Veronika
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Lighthouse for our dental office

Reviewed on 8/12/2020

Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of...

Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of patient communication easier for us. All the appointment reminders and confirmation texts, eliminated our need to manually call and confirm/remind patients which saved our office a lot of time.

Pros

The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day.

Cons

The feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient.

Julie
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great options not found with other companies!

Reviewed on 15/08/2017

Happy clients!

I really like all aspects of the software! I have reviewed many software programs...

Happy clients!

I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential!

Pros

Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!

Aubri
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 28/08/2019

Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full...

Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze

Pros

So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks

Cons

Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.

Alternatives Considered

Solutionreach
sam
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

It has been very bad experience with this software

Reviewed on 19/03/2020

very poor,

very poor,

Pros

confirming appointments only, a lot of problems with sending Emails to the patients,
NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails)

Cons

very poor customer service, long hold time when you call for questions,
for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now.
DO NOT RECOMMEND THEM

Katherin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 19/09/2019

Pros

Easy to use and anytime I have a questions they are always quick to help get it resolved.

Cons

I wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.

Samantha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good for basics

Reviewed on 6/03/2020

Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to...

Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to patients for promotional marketing.

Pros

Able to remind patients of their appointments and send reviews Had templates related to dental that we could send patients to keep them in the loop of marketing and promotions.

Cons

Patients were not able to schedule online. Software lacked features necessary in our practice.

C Nadia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Communications software

Reviewed on 7/07/2020

Ease of confirming appointments is good; recall management is good; customizing reminder frequency...

Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good

Pros

Auto recall, appointment reminders, last minute appointment fills - works with macpractice dental software

Cons

Ability to fully customize automated messages is limited
Some functions not working with my management software

Teresa
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lighthouse 360 Rocks!!!

Reviewed on 28/04/2022

Integrates very well with our software "Dentrix"

Integrates very well with our software "Dentrix"

Pros

We love the ease of communication with patients!!

Cons

Getting set up and starting the software

Shantel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Software

Reviewed on 25/07/2018

Pros

Love so many things about this software! It is easy to use and it makes life easier for everyone. My favorite feature is the one that allows us to send out a mass text when we have an opening in our schedule. It's such a quick and easy way to fill openings!

Cons

I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though.