Lighthouse 360 Reviews

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38 Reviews

- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy and convenient
Reviewed on 28/11/2020
Pros
Lighthouse 360 has made it easy to communicate back and forth with patients via their appointments, new insurance information, updating address, etc. It is convenient because the whole team (both front desk and clinical) can use the system by confirming appointments and communicating back and forth.
Cons
Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. (sometimes it says confirmed and it has not been). The monthly fee is a little more expensive than I would like to see but there are many resources involved in the service.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Lighthouse 360
Reviewed on 11/11/2024
Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad...
Our office was happy when we were using Lighthouse 360 for the time being. It was not a bad service, but since we had some difficulty with the customer service, we did decide to change platforms.
Pros
We liked how easy Lighthouse 360 was to use.
Cons
The customer service was the hard part for our office. Unfortunately whenever we had an issue, we were not able to get anyone live on the phone to help up figure out a solution.
Alternatives Considered
WeaveReasons for Switching to Lighthouse 360
Yes, we did choose this platform over others that we viewed.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Lighthouse 360 Was Disappointing and Dangerous for Our Practice
Reviewed on 10/04/2024
Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I...
Overall I didn't like Lighthouse 360, we needed something HIPPA compliant for sending texts but I wish we had started with a different software as this one caused constant frustration and reaching out to customer support, which was difficult to get ahold of.
Pros
I did appreciate the ability to text message patients quickly and securely. This was very useful. Also, being able to check the schedule remotely from home was helpful.
Cons
The software was constantly crashing and wouldn't let me access the pages. I would have to clear my cache every time I used it. Multiple times the account would go out of sync, which would send out appointment reminders to patients who had canceled or rescheduled, leaving them upset and confused. Email campaigns are very limited in UX/UI and need improving.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best program EVER
Reviewed on 11/10/2019
Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed...
Absolutely loved everything about it. It was very easy to manage and navigate through. We noticed a decrease in no show appointments since the patients would receive last minute reminders of their appointments. Our office had Lighthouse360 for several years and never once had a problem. A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.
Pros
The program was so easy to use and manage. So many of our patients raved about the text messaging communication and the reminders. We could group patients and send a specific text or e-mail to them. Lighthouse provided a list of patients who were overdue for their routine cleanings and would also send them reminders. It was such a time savor and "patient pleaser".
Cons
Honestly can not even think of one complaint.
Alternatives Considered
SolutionreachReasons for Switching to Lighthouse 360
We had Lighthouse360 prior to going to Solutionreach. We never had a complaint about Lighthouse however, Solutionreach offered a cheaper price. Or so we thought. Everything was extra money, it was so hard to navigate and figure things out. Once we signed up (they also make you sign a year contract where Lighthouse does not) we never heard from them again. We had lots of problems and it was impossible to get a hold with a tech. Where we NEVER had any problems with Lighthouse and if we had any questions we could get through right away. Biggest regret was leaving Lighthouse360.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great communication tool
Reviewed on 9/02/2021
Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me...
Cancelling appointments due to employee illness or inclement weather is SUCH a breeze, it takes me maybe 10 minutes to clear the day. Lighthouse will even call patients without an email or cell phone!!
Pros
Two-way texting is absolutely a plus! When trying to fill our schedule, we don't even have to pick up the phone!
Cons
Sometimes it doesn't sync in the time frame they say it does. It's supposed to sync every 10 minutes but I've implemented changes that haven't shown up until an hour later before.
Reasons for Switching to Lighthouse 360
Price and features were the largest selling points for us. Weave was a close second, but our older employees had a really tough time figuring that out during the demo.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I want to love it, but I don't
Reviewed on 15/06/2022
Overall it does a good job with patient appointment tracking, recare/recall and confirmation which...
Overall it does a good job with patient appointment tracking, recare/recall and confirmation which has made our lives a bit easy. Customer service is amazing unlike what we experienced with our last software.
Pros
It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.
Cons
The software does not write back into Dentrix the way that we were told it would. The paperless forms do not auto-populate the information into the family file nor does the form generate into the patient's doc center. They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall Good Product
Reviewed on 3/12/2018
Price is okay, they raised it this year, but didn't add any additional features to reflect price...
Price is okay, they raised it this year, but didn't add any additional features to reflect price change.
Pros
Ease of text messages to patients, our practice has seen a higher rate of confirmations and response with texting, and with LH it makes it very easy
Cons
It can be very laggy, and it will have glitches where it won't send out confirmation messages, but they don't tell you, they just let it ride. That's annoying.

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Yikes
Reviewed on 6/01/2020
Pros
Consistency. Having no feature releases made the ease of training new employees effortless (literally)!
Cons
We began using this software many many years ago. Since then, not a single feature update has been made. Very disappointing for the huge price tag.
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Keeps patients coming to their appointments, but not as full featured as some
Reviewed on 5/07/2018
Pros
Easily set up text and email reminders for your patients, so that they know when their next appointment is coming. Lighthouse integrates with the practice management software to let you know a patient has confirmed their appointment.
Cons
Lighthouse has gone a little bit downhill over the past couple of years. Support isn't what it once was. Sometimes, patients will get reminders for the incorrect appointment time! Once you do get support onboard, they do a good job. It just takes a while sometimes to get in touch. See alternatives before jumping onto Lighthouse.

- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Demo was great!
Reviewed on 5/11/2019
Pros
I did a demo for this product and it seemed like it has a lot of functionality in terms of reaching out to patients and securing lots of new patients.
Cons
The cost did seem a bit prohibitive but it might be a good investment for those who need more patients.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Ease of use
Reviewed on 30/08/2023
Pros
Like that we are able to text message patients to remind them to schedule appointments for outstanding treatment that is required
Cons
Occasionally, the system goes down, and of course that makes contacting patients difficult
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lighthouse 360
Reviewed on 23/01/2023
Nothing negative to note, seamless integration, helpful customer service and a valuable product
Nothing negative to note, seamless integration, helpful customer service and a valuable product
Pros
The product is easy to use and set up, it saves time, keeps patients on track with their appointments, reduces no-shows and allows us to communicate through text.
Cons
There is a competitor that is able to copy health form information that is filled out online right into Dentrix as well as all the other features Lighthouse offers. I feel like this is an attractive feature that may lead people to switch
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer!
Reviewed on 24/06/2021
We have cut down on reminder phone calls and no-shows due to this software. We have also increased...
We have cut down on reminder phone calls and no-shows due to this software. We have also increased scheduling our past due patients.
Pros
Reduces phone calls greatly! Also like that patients are reminded at the right times and through all avenues before we are asked to intervene. Completely eliminates the need for recall cards, which is a huge time saver as well!
Cons
Forms are not customizable, but they are very detailed and you are able to remove what you don't need.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lighthouse 360 help me do my job more efficiently!
Reviewed on 11/06/2021
My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it...
My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office!
Pros
I like all of the features of Lighthouse 360. It is very user friendly. It works well with our dental software. It allows more time for the front office to work on other things. It allows us to be more productive as a whole.
Cons
I have honestly not come across anything about this software that I do not like. It is very user friendly which is very important!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lighthouse works great for patient reminders and reviews
Reviewed on 8/11/2022
Pros
I like how it automatically sent review request ad how easy it was to create and send campaigns.
Cons
You can't access a lot of patient information through the software and I wished they offered phone integration.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Failed to send critical email Blast during the MOST important time--Corona Virus
Reviewed on 24/03/2020
Over all mostly helpful at the time we started, then less effective in preventing cancellations....
Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages. Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus. So many other email blast services worked for others, LightHouse FAILED big time. There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has been a week and half and no response.
Pros
Texting capability to individual patients
Cons
mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Lighthouse for our dental office
Reviewed on 8/12/2020
Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of...
Overall, Lighthouse has been a helpful addition to our practice and has made some aspects of patient communication easier for us. All the appointment reminders and confirmation texts, eliminated our need to manually call and confirm/remind patients which saved our office a lot of time.
Pros
The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule. We found a lot of people have difficulty scheduling too far in advanced due to their personal schedules so almost every time we send out a last minute appointment message, the appointment is filled. We also like that it lists out the responsibilities and tasks that need to be completed by both the front desk and the dentist for every day.
Cons
The feature that our office liked the least about Lighthouse was that it did not integrate directly with our dental practice management software so we have to send some messages to patients manually and that when we delete a patient from our practice management software, Lighthouse would continue sending messages to the patient until we inactivated the patient.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great options not found with other companies!
Reviewed on 15/08/2017
Happy clients!
I really like all aspects of the software! I have reviewed many software programs...
Happy clients!
I really like all aspects of the software! I have reviewed many software programs that are in the same category and this is by far the best I have seen. I like that it was designed by a dentist. I have been a fan since it was first created. The competitors can't hold a candle to this software. I recommend it to all the dental clients I work with. Their postcards are beautiful, bright and high quality glossy paper. You will not be disappointed, be sure to utilize it to it's fullest potential!
Pros
Love how easy it is to customize their services to meet the needs of my dental offices, like having LH360 email the office on the day the patient is due, if they are not scheduled, so our office a personally call them. Patients really feel cared for and appreciated! They are impressed that we are not letting them slip through the cracks!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 28/08/2019
Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full...
Our office switched from a postcard based recall system to lighthouse 360. Our schedule is full and communication is a breeze
Pros
So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks
Cons
Can be slow or glitchy at times. In the last 2 years, have had the software go down about 5 times.
Alternatives Considered
Solutionreach- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
It has been very bad experience with this software
Reviewed on 19/03/2020
very poor,
very poor,
Pros
confirming appointments only, a lot of problems with sending Emails to the patients,
NO COMMUNICATION with patients thru Emails (there Sever can not handle sending a lot of emails)
Cons
very poor customer service, long hold time when you call for questions,
for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now.
DO NOT RECOMMEND THEM
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 19/09/2019
Pros
Easy to use and anytime I have a questions they are always quick to help get it resolved.
Cons
I wish I could have my patients sign a consent to stay opted in to text messages. The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for basics
Reviewed on 6/03/2020
Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to...
Able to remind patients of appointments and confirm/cancel. Able to send out mass emails to patients for promotional marketing.
Pros
Able to remind patients of their appointments and send reviews Had templates related to dental that we could send patients to keep them in the loop of marketing and promotions.
Cons
Patients were not able to schedule online. Software lacked features necessary in our practice.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Communications software
Reviewed on 7/07/2020
Ease of confirming appointments is good; recall management is good; customizing reminder frequency...
Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good
Pros
Auto recall, appointment reminders, last minute appointment fills - works with macpractice dental software
Cons
Ability to fully customize automated messages is limited
Some functions not working with my management software
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lighthouse 360 Rocks!!!
Reviewed on 28/04/2022
Integrates very well with our software "Dentrix"
Integrates very well with our software "Dentrix"
Pros
We love the ease of communication with patients!!
Cons
Getting set up and starting the software
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Software
Reviewed on 25/07/2018
Pros
Love so many things about this software! It is easy to use and it makes life easier for everyone. My favorite feature is the one that allows us to send out a mass text when we have an opening in our schedule. It's such a quick and easy way to fill openings!
Cons
I wish we could do a little bit more with reviews. Would love to be able to post to places like Yelp. At this point I haven't figured out a way to do that though.