New Relic Reviews
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187 Reviews

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
One Stop Server/App/Website/etc Monitoring
Reviewed on 29/05/2022
Pros
I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)
Cons
I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good tool to monitor your application and it's performance
Reviewed on 21/08/2018
We're using NewRelic to monitor our application's performance. It's a great tool and it provides...
We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.
Pros
The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.
Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.
Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.
It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.
Cons
Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.
- Industry: Nonprofit Organisation Management
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Too many changes, too much reliance on community support
Reviewed on 22/07/2022
I really want to like this software, but find that they are constantly giving me reasons for...
I really want to like this software, but find that they are constantly giving me reasons for concern. It may do well at feature we don't use, but is cumbersome and constantly changing.
Pros
New Relic is easy to implement and has an active community.
Cons
They are constantly changing the way the software works, deprecating features for improved features. Which is good but requires constant changes. Their documentation is often out of date because of these changed. I once found an error in their documentation as part of a support case and they asked me to update their documentation. Support is slow and not the most helpful.

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good enough monitoring
Reviewed on 5/12/2018
Overall positive, but it could be improved with better and more intuitive configuration and more...
Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.
Pros
I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.
Cons
The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
System analytics made easy!
Reviewed on 20/07/2019
Overall experience was really good with us identifying the system bottlenecks using New Relic and...
Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.
Pros
New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database. This analysis can later help in optimising the system performance by making sure all these slow api hits or db queries are working efficiently.
Cons
User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
New Relic is a great way to keep track of website performance
Reviewed on 7/07/2022
It's been really helpful using New Relic to monitor our websites and servers.
It's been really helpful using New Relic to monitor our websites and servers.
Pros
Front and back-end monitoring. Customizable dashboard and alerts.
Cons
Some JS overhead when in use. Can be tricky to focus in on different parts of the site.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
One stop solution for all your APM need
Reviewed on 6/12/2019
I been working with New Relic for quite a while now i am not able to find any replacement for it...
I been working with New Relic for quite a while now i am not able to find any replacement for it till now
Pros
Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it
Cons
New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Know the issue before your customer
Reviewed on 12/03/2019
Together with Zabbix, New Relic enables us to detect and fix issues on our production servers...
Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster.
Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.
Pros
- Integration with our technology stack helps us to set up monitoring for most critical issues in our software;
- Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support.
Cons
Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app.

- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great monitoring tool
Reviewed on 8/07/2022
We are using New Relic in our services to track errors, bugs and to monitor the overall APIs....
We are using New Relic in our services to track errors, bugs and to monitor the overall APIs. Thanks to New Relic, we can find issues before its late, optimize our queries, slow endpoints and etc... Usage of New Relic One is really diverse in terms of an application and in my opinion it is essential.
Pros
Integration with the services is really easy. You can integrate New Relic to your application written in almost any language for monitoring it.
Cons
The user interface is not that simple and understanding. Thus, full utilization of New Relic One is not that easy for administrators and developers. It has a steep learning curve.

- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Love New Relic, but it's expensive
Reviewed on 12/12/2017
Helped us isolate code that was freezing the server in odd scenarios.
Helped us isolate code that was freezing the server in odd scenarios.
Pros
New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems
Cons
It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
New Relic is an enterprise ready tool for your arsenal
Reviewed on 20/07/2023
Good experience, if you can afford it.
Good experience, if you can afford it.
Pros
It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them.
Cons
The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pros & Cons of New Relic
Reviewed on 21/02/2023
Pros
1. It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3. It provides the ability to write custom queries also.4. It also provides the ability to customize monitoring parameters.5. It has a fine stacktrace which highlights the faulty code line by line.
Cons
New Relic has some shortfalls:1. Its Python agent has many memory leaks which lead to resource hogging.2. It has very limited support for the Tornado web framework.3. New Relic works best if your app has some kind of web API, otherwise, it's not much of a use.4. Its interface is a bit tricky, so goodbye ease of use.5. It can be sometimes difficult to get your threshold limits correctly.
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great server and application monitoring tool
Reviewed on 5/01/2023
We use NewRelic (integrated through Heroku) to monitor our site
We use NewRelic (integrated through Heroku) to monitor our site
Pros
The comprehensive set of unique features it has
Cons
The price, I think is kind of overkill, mostly given that there's a lot of competion out there.
Alternatives Considered
AppDynamicsReasons for Switching to New Relic
Ease of integration with Heroku- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The right APM tool that can save your day
Reviewed on 16/09/2021
Pros
- easy to install and use;
- great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces;
- nicely done alerts system;
- ability to create your own dashboards;
- team is improving UX on a regular basis;
- community support;
Cons
- expensive;
- has some minor bugs on the UI, sometimes pages seem to be unresponsive;
- learning curve could be high for not experienced developers;
Alternatives Considered
Datadog- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome, well rounded real-time monitoring suite
Reviewed on 26/03/2019
Pros
This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers.
Cons
Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software monitoring
Reviewed on 2/08/2019
Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye...
Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well.
Pros
Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health.
Cons
The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great tool - big learning curve
Reviewed on 18/04/2019
Pros
New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice
Cons
As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know

- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great product for monitoring your services and infrastructure.
Reviewed on 1/08/2018
Pros
Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development
Cons
Cost. Cost. Cost.
There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New Relic review
Reviewed on 15/04/2019
excellent
excellent
Pros
Best tool to monitor various application and server performance .
They also provide a good support.
Monitoring application performance on various parameters are easy and well elaborated
Cons
Nothing much to say. but it can have a more user friendly interface

- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Love New Relic, but soooo expensive
Reviewed on 6/02/2018
Pros
Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.
Cons
SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great analytic tool for non technical
Reviewed on 2/04/2019
If you are familiar with powershell scripts you can generate reports on your own and really don't...
If you are familiar with powershell scripts you can generate reports on your own and really don't need analytic tool.
Pros
Great analytic tool if you are non-technical. They provide a fully fledged online portal to get server infrastructure details, web call details, SQL queries details.
Cons
New relic internally calls powershell scripts & sql queries to generate reports which consumes CPU on its own.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NewRelic - Monitoring Application Performance made easy
Reviewed on 23/10/2019
Ability to see metrics and performance under high load and stress. Helps us to improve performance...
Ability to see metrics and performance under high load and stress. Helps us to improve performance and catch bottlenecks.
Pros
Ability to gather Application Performance Metrics. Ability to drill down and analyze the code stack.
Cons
Some times dashboard gets caught up. Need to refresh page so that it can be loaded. This can be improved. Also see delay some times.

- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Must-have Tool for Site Monitoring
Reviewed on 30/03/2020
Pros
New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support.
Cons
New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging.

- Industry: Internet
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A necessary tool to be aware of what's going on with your APIs
Reviewed on 4/08/2018
I'm using New Relic to track my API performance.
I'm using New Relic to track my API performance.
Pros
Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.
Cons
The metrics can be confusing at first but blends in once you get a hang of it.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
New Relic One as a Software Engineer
Reviewed on 16/05/2022
Overall, New Relic One does a great job for real time monitoring and error aggregating.
Overall, New Relic One does a great job for real time monitoring and error aggregating.
Pros
The error reporting is very valuable. New Relic One allows for being able to see errors in real time in the case of an incident which helps resolves issues faster.
Cons
There was a period of time where the UI was being changed often. It could be frustrating to log in trying to resolve an issue and have to struggle to find the information in a new layout.