QuickBooks Online Reviews
QuickBooks Online
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7742 Reviews
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
QB still remains the Boss of Accounting Software Systems!
Reviewed on 13/09/2024
I am enjoying using the online version and look forward to all the incentives for bringing and...
I am enjoying using the online version and look forward to all the incentives for bringing and setting up clients, like revenue share and affiliate commissions. QB still remains the easiest and most valued bookkeeping software that I will recommend. There are video tutorials for literally everything.
Pros
I love how everything updates automatically for the client when entering as the accountant. Bank reconciliations are an absolute breeze as well when you link bank accounts.
Cons
I miss being able to use the standard shortcuts that are available with the desktop version making things easier to keep your hands on the keyboard for faster entry. I am learning a few alternatives though as I go.
Reasons for Choosing QuickBooks Online
Expanding my clients and needed to upgrade my desktop software anyways. Plus QB Accountant is free for what I need currently and I receive revenue shares and affiliate commissions.Switched From
QuickBooks DesktopReasons for Switching to QuickBooks Online
QB is the most trusted product and customer service is always available. For the price it is the best option.- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helps keep my life organized
Reviewed on 23/10/2024
QuickBooks Online has helped me manage all my accounts for many years now. Helps me track all of my...
QuickBooks Online has helped me manage all my accounts for many years now. Helps me track all of my expenses. My favorite part is the free invoicing, I can now save money and not have to pay for invoices. They have everything to keep you organized at a great price.
Pros
Pros: Easy to use, affordable, easy to manage and track all of my accounts, business and personal. You can even make invoices to give to your clients.
Cons
Cons: The only thing that I found confusing at first was the layout because it was a lot different then the old software I was using. Like anything it just takes a bit of getting use to.
Alternatives Considered
NetSuiteReasons for Switching to QuickBooks Online
It didn't offer as many features. Wasn't as easy to use.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Cookie cutter as it gets.
Reviewed on 7/10/2024
You can tell that QuickBooks is starting to integrate directly with other services which has its...
You can tell that QuickBooks is starting to integrate directly with other services which has its pros and cons. The fact that it’s prettty specific on certain integrations makes it seem more like a limiting monopoly than a truly large business asset you can’t live without. It’s pretty telling when any good accountant dreads having to work within QuickBooks to do any accounting. It’s more of a hub for people that need basic, limiting accounting, that are willing to integrate other apps that have partnered or are owned by QuickBooks. The cost you pay you would think their would be more of a CRM integration with QuickBooks or a sister product for overall business management and quoting/invoicing. However, we’re planning to totally move away because the cost has gotten insane.
Pros
The ease of access, desktop to mobile. The loan options they have were pretty cool, and were better deals than other banks.
Cons
Where do I start? Everything is extremely limiting and cookie cutter. It’s very expensive for not having any sort of customization of invoices or estimates. The fact you can hardly get ahold of a live person that isn’t just a call center tech is aggravating. QuickBooks needs to understand that a business presentation to a client can make or break jobs, yet it gives very limiting options to how you can present.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software For Business
Reviewed on 2/10/2024
My overall experience has been a positive one. It has everything I need to run a small business....
My overall experience has been a positive one. It has everything I need to run a small business. It gives a sense of relief. I Do
Pros
I really oved using QuickBooks Online. I started a small business selling my sewn goods and QuickBooks helped me with so much. It made it easy to keep an eye on the money coming in, how much I was spending on supplies. It also helped me plan for saving for taxes as well at the end of the year. I really enjoyed how it tracked inventory and made it easy to make estimates and invoices.
Cons
Sometimes the online version would have connection issues and I would have trouble login into my account.
Alternatives Considered
FreshBooksReasons for Switching to QuickBooks Online
I loved the pricing and all the features it had to offer.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Decent accounting software for small businesses
Reviewed on 7/11/2024
We had a decent experience setting up our account for a small business.
We had a decent experience setting up our account for a small business.
Pros
QBS Online is easy to access, user-friendly, and offers excellent training tutorials for the advanced account setup.
Cons
The advanced features like the backup didn't work properly from the beginning, although the issue seems to have been resolved over time. The customer support is slow to respond and, on some occasions, not skilled or trained enough for a large accounting platform like QBS.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Expensive Product, Good Tool
Reviewed on 30/10/2024
QBO is a great tool for small to middle sized businesses. It doesn't have the power and the tools...
QBO is a great tool for small to middle sized businesses. It doesn't have the power and the tools that QB desktop has so if you're looking to switch be aware that you will likely be giving up some functionality. However, I do like being able to get to my QB file without having to be at a specific computer. And the new AI tools are making some tasks much easier!
Pros
I love how easy it is to log in from anywhere. And I adore the new AI bill entry tools. While it isn't perfect yet, it does save time and make things easier!
Cons
This is a very expensive subscription considering that you have to buy an additional subscription for each company. This makes it impractical for very small businesses and personal books.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Quickbooks Online Extortion
Reviewed on 28/10/2024
I will never recommend QuickBooks Online. Intuit took money out of my account and is saying they...
I will never recommend QuickBooks Online. Intuit took money out of my account and is saying they didn't receive it and have not paid my federal taxes therefore I will be in arrears. They have put my payroll on hold, so I had to manually pay my employees. I am unable to print pay stubs. They continue to have my payroll on hold till they extort me for another $14K+. I have proven that the money is not in my account nor has the CRA been paid. Who will pay the arrears? I have another payroll coming up that I cannot submit until they release my account.
Pros
Online offers the business needs required.
Cons
The payroll for overtime, EI and vacation pay do not correlate with my payroll requirements so I need to make manual adjustments. It has the ability to freeze your payroll services on a whim.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Quickbooks Online is not user friendly anymore!
Reviewed on 11/10/2024
In the past I have had great experience using it, but after they changed things internally, I do...
In the past I have had great experience using it, but after they changed things internally, I do not like using it and I would not encourage others to use it as well. I don't think they took into account the "small" business owners and how it would impact their daily use of the software.
Pros
The only "Pro" I can say, is that all of my information was not lost when they implemented the new changes.
Cons
Ever since they have changed their internal format, the ease of creating simple invoices is no longer there. The appearance is awful, you cannot change the size of the font to make certain aspects of your invoice stand out. It is too congested and not spaced out well at all! It is very difficult to read and it extremely unprofessional looking!
Alternatives Considered
QuickenReasons for Switching to QuickBooks Online
At the time we thought that it was a more user-friendly software and that is what we need for our company.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quickbooks Online
Reviewed on 21/10/2024
Been using and supporting Quickbooks on the IT side for 20+ years. I find the online version easier...
Been using and supporting Quickbooks on the IT side for 20+ years. I find the online version easier to use and less issues with Windows, Mac etc. some issues still remain like one button app access instead of going through a multi-portal step process. As you add users and options the price spikes so make sure this is the correct product instead of Quikcbooks Desktop.
Pros
Pretty easy to create invoices and track clients.
Cons
No quick one access button(They used to have this). You need to login to several portals before finally entering the main screen, very annoying.
Alternatives Considered
AccountEdgeReasons for Switching to QuickBooks Online
Easier interface to use and simplier for my bsuiness purposes.- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
QBO works for you
Reviewed on 21/10/2024
QBO works well for small - medium businesses to have all their financial information place
QBO works well for small - medium businesses to have all their financial information place
Pros
Built in payroll and tax payment into the software
Cons
The reporting is clunky and should have more customization available
Reasons for Choosing QuickBooks Online
Move away from Desktop based software to cloud baseSwitched From
Sage AccountingReasons for Switching to QuickBooks Online
Had payroll bult in and was easier to use that Sage cloud- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Software for Businesses, however not for personal finances
Reviewed on 19/09/2024
I had purchased multiple accounts after speaking with a representative. I did one for our...
I had purchased multiple accounts after speaking with a representative. I did one for our business, and they had told me that I could manage our personal finances on the other one. I found that using this software to try and manage personal finances was not as great as other software out there. However for business, this is hands down the best software that I had used. I recommend this for businesses, however do not recommend them for personal finances to help build budgets and have more control.
Pros
Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.
Cons
As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.
Alternatives Considered
QuickenReasons for Switching to QuickBooks Online
I have always heard about quickbooks for business. When I reached out to a QuickBooks rep, they were able to explain how the software could help me. The only downside to that is they had also told me that I could use this for keeping track of our personal finances. I found for personal finances it was not as good of a software compared to others.- Industry: Photography
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
QuickBooks Online isn't hard ;)
Reviewed on 2/09/2024
I use QuickBooks Online almost daily, and the reporting, integration with my CRM, and the communicat...
I use QuickBooks Online almost daily, and the reporting, integration with my CRM, and the communication conduit with my bookkeeper makes my finance tasks less painful.
Pros
It is relatively easy to use for someone who is not an accountant or bookkeeper.
Cons
Although I stated it is easy to use, there are times when functions and features are not intuitive to find.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Still Waiting for Seamless Platform Utility + Better Features
Reviewed on 21/08/2024
The overall experience has been okay. From an accessibility standpoint, it is a step up from...
The overall experience has been okay. From an accessibility standpoint, it is a step up from QuickBooks Desktop. That said, it still seems that the platform is far off from seamless usage and highly-advantageous features.
Pros
QuickBooks Online notably provides key accessibility benefits. The platform itself is easy to navigate around, and often quick at responding. QB seems to be continuing creating updates + new features.
Cons
QuickBooks Online has become increasingly difficult to use. Their ongoing development + updates is a good thing, however, oftentimes it creates a very buggy user experience. For example, some features will work one day, not work the next, then return a week later.
Really dislike that we no longer can open invoices by clicking on the line item, but have to navigate over to the View/Edit button over to the right.
Always hoping for the release of granular permissions / access controls, but not sure it is coming.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convenient and User-Friendly
Reviewed on 20/08/2024
Overall, my experience with QuickBooks Online has been very positive. It’s a powerful tool that...
Overall, my experience with QuickBooks Online has been very positive. It’s a powerful tool that balances ease of use with robust functionality. The accessibility and integrations have significantly improved my ability to manage finances efficiently. While there are occasional challenges in navigating the reporting features, they are outweighed by the benefits the software provides. Over time, as you get used to its layout and features, it becomes an indispensable tool for financial management.
Pros
What I like most about QuickBooks Online is its ease of use, making it accessible even for those who aren’t accounting experts. The fact that I can access it from anywhere is incredibly convenient, especially when I need to manage finances on the go. The integrations with other tools and services are also a huge plus, streamlining many aspects of my business operations.
Cons
The downside is that sometimes it can be tricky to find the right report or to filter out the exact information I need. However, this does tend to improve as you become more familiar with the software. It’s a minor learning curve, but one worth noting.
Alternatives Considered
FreshBooksReasons for Choosing QuickBooks Online
Having remote access was crucial for us and the user interface was much friendlier.Switched From
Sage AccountingReasons for Switching to QuickBooks Online
Quickbooks seemed like a much bigger platform with more support and integrations.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
QuickBooks is a must have to help manage your business and finances
Reviewed on 8/07/2024
But overall experience with QuickBooks has been excellent I love the entire software and how it's...
But overall experience with QuickBooks has been excellent I love the entire software and how it's set up and how it makes managing your business and finances easy and seamless.
Pros
I love QuickBooks been using them for years They make things seamless with managing your books and your business I also integrate with just about everything.
Cons
Only thing I wish QuickBooks was a little bit cheaper but other than that everything else is great
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The swiss knife of accounting
Reviewed on 15/06/2024
We use an accounting company to manage our financial reporting. Our use of this software is mostly...
We use an accounting company to manage our financial reporting. Our use of this software is mostly for internal performance tracking and for making decisions.
For the intended use, it works perfectly. I would have loved though if there was further customization for example with reporting and analytics.
Pros
The design of the software, in general, is user-friendly. I studied accounting, but even my team members who didn't, had an easy time with the learning curve.
I also like that it is Cloud-Based and that the entire team can access it from different devices.
Another feature I thoroughly enjoyed, is the automated reports. I set it to be sent automatically to the management team before every performance meeting.
Cons
Customer support is pretty slow to solve inquiries, and on certain occasions, several days would pass and when we check with them they would start the resolution process from scratch.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
QuickBooks Online - A Product Not Maintained
Reviewed on 31/10/2024
In ten years with QuickBooks Online, I never had to contact their Online Support. After seeing...
In ten years with QuickBooks Online, I never had to contact their Online Support. After seeing issues with the way QuickBooks Online was performing their accounting functions, I was informed there were over 10,000 errors in the database. Maintenance of the online database in the cloud is QuickBooks responsibility, not mine. After they requested I pay for fixing of their online database, I knew I was done with this company.
Pros
QuickBooks Online has numerous positive features and ton of automation. My HOA used QuickBooks Online for ten years.
Cons
QuickBooks Technical Department was not able to maintain their Online Cloud Database. After seeing numerous errors in the way QuickBooks Online was performing accounting, I contacted QuickBooks Online Technical Support. They informed me their was over 10,000 errors in the database they were tasked with maintaining. Then they insisted I pay between $850 to $1,350 to fix the database they were suppose to maintain on an ongoing basis. I informed them I needed to be with a more reliable & responsible company, so I cancelled after 10 years of use and moved to another online accounting product.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quickbooks Online is your one stop shop!
Reviewed on 24/09/2024
I enjoy using Quickbooks. We have not tried another book keeping software so I am not sure if...
I enjoy using Quickbooks. We have not tried another book keeping software so I am not sure if others are better, but we don't have any plans on changing anytime soon.
Pros
Quickbooks Online is your one stop shop for business accounting and operations. We have used quickbooks since 2014 for our businesses. It has amazing features to help automate the process such as uploading bank statements so you don't have to make manual entries
Cons
I dislike the fact that If i am invoicing several businesses at once, I have to individually do the invoices. I wish there was a screen that I can make ONE INVOICE and apply it to several different companies and send. (In our business, it is common that we provide a same cost service to multiple companies at a time). This would help effiency for us.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User-Friendly and Reliable, but May Struggle with Complex Business Needs
Reviewed on 9/11/2024
We’ve had a positive experience with QuickBooks Online. It’s reliable, user-friendly, and has...
We’ve had a positive experience with QuickBooks Online. It’s reliable, user-friendly, and has become an essential tool for our accounting needs. We review our subscriptions annually, and it’s a service we plan to keep using due to its functionality and ease of use.
Pros
QuickBooks Online is extremely user-friendly and intuitive, making it easy to manage our finances. The cloud-based access is convenient, and it integrates well with other software, streamlining our accounting processes. It’s great for invoicing, tracking expenses, and generating financial reports quickly.
Cons
Some advanced features are only available in the accounting view, which can be limiting for users who may also have accounting responsibilities but don’t have access to this view. Additionally, as your business grows in size or complexity, especially with multiple subsidiaries, QuickBooks Online may not be robust enough to handle more intricate financial requirements.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quickbooks Online will help you stay organized financially and GROW!
Reviewed on 13/08/2024
My overall experience with QB Online has been very positive. I have recommended them to many...
My overall experience with QB Online has been very positive. I have recommended them to many start-ups and sub contractors to help keep them organized.
Pros
I use Quickbooks Online to keep track of my businesses daily finances and bookkeeping. My accountant and I are able to communicate via important reports and my management team and I can make important projections about the profitability of our company with QB!
Cons
You do need a basic understanding of debits and credits and the bigger our business grew, the harder things were to keep track of but QB has services for everything to help you out. Their price increases can sometimes be difficult to swallow as it is a web based service.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Quick and Easy
Reviewed on 7/08/2024
Quickbooks Online has streamlined our accounting more than we realized was possible. Rather than...
Quickbooks Online has streamlined our accounting more than we realized was possible. Rather than having all of our satellite locations send in raw data to our central office to be processed then entered, we have been able to train our offsite managers in how to enter payments and other information. The checks and balances provided assures that we are not having payments “disappear,” and it also has allowed us to reallocate resources to more vital areas.
Pros
Quickbooks is the standard bearer for accounting software. The online version that we recently transitioned to provides all the functionality and support that we had become accustomed to, with the added bonus of being able to be deployed across multiple platforms, applications, devices, and locations.
Cons
The pricing model for QuickBooks Online seems to be more expensive than our previous versions, but the added functionality more than makes up for the cost difference.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Insight of QuickBooks Online
Reviewed on 4/10/2024
Pros
QuickBooks Online is the most robust online accounting tool which I have ever used.
It offers 2 & 3 way matching tool which help detect errors when paying vendors.
Cons
At the moment, QuickBooks Online is clean from bugs. The vendor technical team eradicate issues as soon as they arise though.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Online Business Management Software
Reviewed on 13/06/2024
Overall, though I love the ease and the benefits that I get from the program and I wouldn’t trade...
Overall, though I love the ease and the benefits that I get from the program and I wouldn’t trade it to go back down to paper and pen to manage this company
Pros
The fact that it gives me all the benefits and features of a regular business management software program while not having to pay or have the computer space to have the entire QuickBooks program I love the fact that I can also log on computers because I only need a And There all my files are backed up on it
Cons
I hate the fact that I’m at Jeopardy to Have all my files erased or compromised
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quickbooks
Reviewed on 5/06/2024
Overall I have found QuickBooks online to be a valuable tool for managing finances and would...
Overall I have found QuickBooks online to be a valuable tool for managing finances and would recommend it to anyone needing an accounting solution for their business.
Pros
The great thing about Quickbooks online is the accessibility, ease of use, integration capabilities, automation and the scalability.
Cons
While quickbooks is a great accounting tool with several benefits, it may not be the best tool for every business. It's limited customization, internet dependency, long wait for customer service, adding to that it's a costly online service and it might be designed to be user friendly but might pose a challenged for some users.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Review on Quickbooks
Reviewed on 26/05/2024
As a Small Business owner, I came across QuickBooks Online and was impressed by its user-friendly...
As a Small Business owner, I came across QuickBooks Online and was impressed by its user-friendly interface and its effectiveness in managing finances. QuickBooks Online simplifies the process of preparing and sending professional invoices, tracking expenses, and generating reports to assist in making informed financial decisions.
Pros
1. User-friendly interface and quick learning curve
2. Seamlessly integrates with various systems and adaptable to third-party applications
3. Generates comprehensive accounting reports
4. Offers a cost-effective solution
5. Accessible from multiple devices including phones, tablets, and computers (version-dependent)
6. Simplifies error identification and resolution
7. Streamlines customer information retrieval.
Cons
1. Insufficient industry and business-specific functionalities, including lot tracking, eCommerce, and barcode scanning capabilities.
2. Inadequate availability of essential reports beyond accounting-related ones.
3. Unstable system prone to crashes and instability issues.
4. Absence of direct professional support for assistance.
5. File-size problems and limitations on the number of transactions.
6. Restrictions on the number of users allowed.
7. Developed with a narrow focus on small businesses.
8. Data backup is not consistently performed, posing a risk of information loss.
9. Absence of invoice design tools.
10. Easy identification and correction of errors, making it susceptible to manipulation of financial records.