CareStack Reviews

I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations

Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off.

I appreciate that CareStack is cloud based allowing me to access my schedule at home.

CareStack tries to accomplish too much on any given page. It is not user friendly, and you must have instruction to use it. The fact that I have to right click and select "view dental chart" to open a patient's chart is ridiculous. Why make it so many steps?! Just let me double click on the appointment to open the chart! CareStack caters to front office while leaving the providers in the dust. As a provider, my time is limited and valuable with each patient - why create so many obstacles when trying to complete a task? The redundancy is not appreciated and the user flow is ambiguous.

It makes it so you can never really mess up.

The ledger, sometimes makes it a little difficult to read when there are multiple family members on one acct.

I like that once you get the hang of it is easier and there a hotline to call to get help if needed.

That we have to type in and delete every code to app to an appointment instead of just pushing enter and then being able to enter the next code.

Team they provided. There was help for the start.

When the traing switch to zoom meetings. I always had to listen though my phone instead of the computer.

My favorite part of Carestack is their patient portal. It makes communicating with patients super convenient.

At first the ledger was difficult to understand but with additional training I understand it better now.

What I like the most is that the program is cloud base.

What I liked least was posting of payments.

The team members. They are always there. Walk you thru process. From beginning. To end. They truly listen. All your concerns. And developing team. Is amazing

I have. No negative experience. All concerns do get resolved. In timely. Matter

Carestack has excellent customer service, and they did an exceptional job with the implementation and onboarding process.

It will sometimes be a little glitchy, but not too bad.

We love how almost everything is one click away! It makes going through the patients chart so much easier!

We don't like how the online forms don't automatially input the information into the patients chart.

It is very user friendly. The staff is very friendly when you have questions.

Can be a little too detailed on some aspects.

The software is comprehensive and the support is great.

the features and amount of features can be overwhelming

CareStack is intuitive and easy to use.

It is always difficult switching to a new system.

Enjoyed working the Carestack implementation team

I was hoping for easier imaging integration with existing software

I like that Carestack is a web-based platform so that even if I am not in the office, I can access our schedule, patient records, claim information, everything! Equally tied to accessibility from anywhere with an internet connection I love how user friendly it is.

They are missing some features and functions that competitors currently offer. However, the Carestack development team is exceptionally receptive and want to know what you need and want within the platform and develop plans to incorporate.

I like how a lot of services are in one place. I can remind pts about appts, verify insurance, collect payments, etc in one place. Also, there is a lot of support, training videos and literature that I can access when needed.

My implementation team made it very difficult for me to get the support I needed early on in the the process.

The software is evolving and growing the Meet the consumers needs

It’s hard to work with tech support sometimes. To get them on the phone is difficult.

It is user friendly. Has all the information and data you would need. Any reports, payments, can be pulled up and generated.

There are too many different ways to get to the same place in the software. I'd prefer having one button that takes me to one place vs multiple buttons that take me to one place

During the integration the CareStack team was always helpful and really listened to our needs as a practice.

The amount of characters per text message could be greater, and sending/receiving photos would be very helpful to the practice!