Xero

4.4 (3,139)
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Cloud-based accounting software for small businesses

Overall rating

4.4 /5
(3,139)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.0/5

88%
recommended this app
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3139 Reviews

Jonathan
Jonathan
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dashboard enables multiple accounts all in one place

Reviewed on 13/05/2024

Over the last 8 years it's been easy to manage my business finances - and that's from someone who...

Over the last 8 years it's been easy to manage my business finances - and that's from someone who doesn't really want to do finance tasks

Pros

Mobile app enables at a glance view and ease to enter receipts when out

Cons

Complex reconciliation when currency charges are deducted, sure you can make an adjustment, but it always feels clunky

Alternatives Considered

Sage Accounting

Reasons for Switching to Xero

Accountant recommended it, as it was something they liked working with
Joseph
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero A Multi-Purpose Platform

Reviewed on 21/01/2025

Xero is multi-purpose platform that is always reliable.

Xero is multi-purpose platform that is always reliable.

Pros

I love Xero for it is good for invoice management, inventory control, expenses management & billing. It has easy to use tools.

Cons

I find Xero to be good and not to have dislikes.

Heather
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not as good as it's competitor

Reviewed on 5/03/2025

The initial conversion and common language used in accounting was not as simple as I've experienced.

The initial conversion and common language used in accounting was not as simple as I've experienced.

Pros

That it was cheaper than QuickBooks and the primary integrated option for my software.

Cons

The support was inadequate compared to QuickBooks.

Jack
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good but must try harder...

Reviewed on 3/01/2025

Overall, I used Xero on a day to day basis, but begrudged using it. The interface just doesn't help...

Overall, I used Xero on a day to day basis, but begrudged using it. The interface just doesn't help when you are trying to find things and reports etc, the only good part for me that I really enjoyed using was the receipt upload and expense management side of things. Sadly though, this wasn't enough for me to stick with Xero and I ended up moving away.

Pros

Has all the features you would expect from an accounting platform.

Cons

Clunky to use, interface needs work to be more streamline and to enable you to make less errors.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

At the time seemed the better option, however I did end up moving away from Xero and instead moved to Quickbooks.
Nicole
Overall rating
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zero issues with Xero

Reviewed on 13/01/2025

very satisfied, all information for our business is right in front of you. Access information in...

very satisfied, all information for our business is right in front of you. Access information in timely manner and layout of information is easily read.

Pros

Xero is simple to use and that is great when your time is valuable.

Cons

no Microsoft word for invoices, sometimes you need to fiddle around with an invoice layout.

Sam
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Well rounded bookkeeping and accountancy package.

Reviewed on 14/02/2025

Pros

Great user interface, logically laid out and it works well without being too hard to learn.

Cons

Nothing, it does what I need it to do without any fuss.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to Xero

Xero was more UK friendly when I checked.
Samuel
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero at its best in 2025

Reviewed on 14/01/2025

Pros

Extensive app integration,automated bank feeds and reconciliation,mobile access and robust reporting.In addition i like the automatic tax calculations and filing reminders features.

Cons

I haven't experienced any shortcomings yet, I like Xero's clean and intuitive interface plus the good customer support.

Omar
Overall rating
  • Industry: Textiles
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Xero – Efficient accounting

Reviewed on 4/03/2025

I loved working with Xero and I would describe it as an advantageous one. It's is a well-crafted...

I loved working with Xero and I would describe it as an advantageous one. It's is a well-crafted accounting tool that properly organizes financial operations, even so it still can have some limits

Pros

Xero combining the bookkeeping, automated reconciliation, and intuitive invoicing is what I like the most about it

Cons

At somewhat high costs, few sophisticated reports are available through third-party add-ons. The assimilation process might be cumbersome to the non-professional users of accounting software too

Tammy
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Xero review

Reviewed on 27/02/2025

Its great I'm able to reconcile my accounts and match up with the accounts daily

Its great I'm able to reconcile my accounts and match up with the accounts daily

Pros

Its easy to use. I like all the features they have to make it easier to keep track of your transactions.

Cons

I pretty much don't have any issues. If I must choose it would be No customer service number

LAWRENCE
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TAKES TIME BUT WORTH IT

Reviewed on 8/03/2025

Initially sceptical but getting more pleased each time we use it.

Initially sceptical but getting more pleased each time we use it.

Pros

Once you are used to the tools available the site is easy to use

Cons

We would prefer telephone assistance to be UK based

Elayna
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Xero review

Reviewed on 29/10/2024

Just be aware of the small print. Dont get locked out of your own business software

Just be aware of the small print. Dont get locked out of your own business software

Pros

I like the software, it offers just about everything youd need to keep your financials in order and even offers end of year reports for the irs ( very important) and keeps you alerted on your quaterly tax payment schedule, among other thing. You can link your bank and reconcile your spendatures and tuck each transaction into its proper tax-non tax catagory, plus other deductions such as depreciation of your vehicles for tax writeoffs, and many more...

Cons

.however. the quoted price on the promotion was way far from the price i was charged for this product. Also i missed my payment by two days and all my information, everything i had documented, reconciled, entered, invoices, reports, EVERYTHING was being held for ransome and untouchable till i paid my inflated price. Its was an eye opener. When running a business, be careful what product you choose, for me. I cant be locked out of my accounting software for any length of time when it comes to my business. Just food for thought. I know zoho has been the best alternative app for free even. And it offers the same services xero does for half the price. No gemics

Alternatives Considered

Zoho Invoice

Reasons for Switching to Xero

I did at first but choose zoho instead. I dont need my financial software locking me out of my business account. Zoho doesnt do that. Ever
Kieran
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful way to track your business' performance

Reviewed on 21/10/2024

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with...

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with my accountant to keep track of my business accounts. It's a handy way to code account transactions, and also see how my business is performing.

Pros

Super easy to track and stay on top of my business financials.

Cons

It can be hard to get help and support, and also to set up new reports.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

My account recommended it, and was a requirement to work with them.
Matt
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Accounts

Reviewed on 17/09/2024

Easy to gain an understanding of with various help sections, and fully customisable in terms of...

Easy to gain an understanding of with various help sections, and fully customisable in terms of invoicing and product management.

Pros

If fully utilised Xero is a very powerful business tool that can encapsulate everything financial - from integrated stock systems and product costing, to sales tracking and customer management.

Cons

The dashboard can be a little cluttered together - in some instances you need to click through a few hyperlinks to get to where you want to go.

Puja
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

An umbrella accounting

Reviewed on 23/11/2024

It is a software that has features like automatic bank feeds, recurring invoices, and expenses...

It is a software that has features like automatic bank feeds, recurring invoices, and expenses categorization.

Pros

It doesn't support phone number and email replies can take upto 48 hours.

Cons

It can only track finished goods and isn't suitable for tracking raw materials on work-in-progress.

Geoff
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Losing touch with the cusomter.

Reviewed on 7/07/2024

It works and accounting isn't the most exciting part of the day. The features and mindless design...

It works and accounting isn't the most exciting part of the day. The features and mindless design changes do not justify the constant price increases. Like the huge integration list, they should break up every feature and price by feature rather than base packages.

Pros

Xero was great when we first signed up. It was a simple small business accounting software.

Cons

They lost touch with the customers. Developers ruled with poorly thought out features and UI/UX. Tell your early customers how much you are discounting your new customers and then flood the dashboard with price increase notifications. Price goes up and the product gets worse.

Louise
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero - great for beginners

Reviewed on 9/10/2024

I have used it for both my self employed web design work - basic, no VAT and for a partnership that...

I have used it for both my self employed web design work - basic, no VAT and for a partnership that subsequently became VAT registered. I have found it easy to use. Payroll is slightly harder to get a grasp of and holidays can be quite complicated but it works well with Making Tax digital

Pros

From a none accounts background, I found this easy to set up.

Cons

The support is not very good, and relies heavily on other users

Alternatives Considered

Sage Accounting

Reasons for Switching to Xero

Easier to use and felt it was a good fit for the business
Ade
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Xero good for basic startups

Reviewed on 4/01/2025

Used on a startup and easy to set up and get into doing some accounting, moved on after a year to...

Used on a startup and easy to set up and get into doing some accounting, moved on after a year to software with better stock management and order processing features.

Pros

Easy basic setup for people new to requirements of accounting software and to learn basic accounting. Also easy to integrate with many web platforms.

Cons

Stock management and its basic layout aren't a feature im pleased with.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Switching to Xero

Cost and ease of use to start with, however did switch to Sage for its stock management a year later.
DANIEL
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xero software zero problems.

Reviewed on 19/11/2024

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now...

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now and yet to have any issues with this platform. Salaries are all paid as expected and we can manage the business effectively because of this platform.

Pros

As a Director within my business, XERO gives me realtime information that allows me to manage the expectations of our shareholders using the accounting programme within XERO accounting reports.

Cons

The API feed to the banking page can often be slow and doesn't accurately show the latest figures. But as far as a quick glance goes this is an adequate tool.

Adeniran
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Experience with Xero in a Filled Insight

Reviewed on 17/12/2024

Pros

I use Xero on few selected moments mainly through mobile application when on the go. I like that it automates repetitive accounting tasks.

Cons

Unfortunately, Xero mobile application does not allocate all features available on mobile apps.

Mike
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very agile for small businsesses

Reviewed on 28/10/2024

This software is very user-friendly and customisable. It is very good for small businesses to keep...

This software is very user-friendly and customisable. It is very good for small businesses to keep track of their quotes and easily convert those quotes into invoices to show a clear journey from quote to invoice to paid work completed.

Pros

You have the ability to create a quote, add your own notes and narrative, save templates, and convert quotes into invoices, all going directly to the customer and requesting them to pay using the method that makes sense for your small business.

Cons

Seemingly unable to set a budget limit for a project, attribute hours towards it, and to let you know once this has reached it's limit/not exceeded it.

Jim
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good finance software for small business

Reviewed on 14/11/2024

Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be...

Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be great.

Pros

Xero is easy to use. Xero (the company) has put in the effort over the years to improve the overall use of the product (user interface, reporting).

Cons

While Xero has made significant product improvements, they haven't made the minor adjustments the user community has requested - specifically adding more custom text tracking fields. Xero comes with two, and most users find five or 10 would be beneficial. Also, Xero has not rolled out all of the updated pages on the web version. For example, the updated Accounts Payable pages were available months ago, while Accounts Receivable still shows the older pages. Not a showstopper, but a uniform look across all pages would be great.

Vania
Overall rating
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AP/AR/GL Tool of this Era: Xero

Reviewed on 22/11/2024

Pros

Xero is a reliable accounting tool which I use to automate major repetitive accounting tasks mainly invoicing, inventory control and billing.

Cons

Ever since I implemented Xero, I have never experienced any daunting aspect.

Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great local solution - doesn't scale well when you go global

Reviewed on 7/12/2024

From a small to medium size single business / single country perspective, it is quite effective.

From a small to medium size single business / single country perspective, it is quite effective.

Pros

It is simple to use and has all the core functionality that you need.

Cons

We are expanding globally, and Xero does not deal well with that. We have had to licence localised versions of Xero that we need to then manually consolidate. I am aware the Xero marketplace does offer some solutions, but there are also all in one solutions available where you deal with a single vendor.

Maryanne
Overall rating
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Well Connected Platform

Reviewed on 26/11/2024

It has helped me be able to clear my bills faster and in a safe way.

It has helped me be able to clear my bills faster and in a safe way.

Pros

Xero has made my financial solutions easy. Xero is a first to understand platform for even beginners. Xero also has extensive ecosystem of connected apps and this makes things more smooth.

Cons

No issues with this platform at all for it's amazing.

Mwanaisha
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Review of Xero

Reviewed on 26/08/2024

Pros

Xero facilitates a wide array of online accounting tools such as invoicing, billing and financial management in one single integrated repository.

Cons

Mobile application lack some features available on cloud-based platforms.