Xero Reviews

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3139 Reviews

- Industry: Online Media
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dashboard enables multiple accounts all in one place
Reviewed on 13/05/2024
Over the last 8 years it's been easy to manage my business finances - and that's from someone who...
Over the last 8 years it's been easy to manage my business finances - and that's from someone who doesn't really want to do finance tasks
Pros
Mobile app enables at a glance view and ease to enter receipts when out
Cons
Complex reconciliation when currency charges are deducted, sure you can make an adjustment, but it always feels clunky
Alternatives Considered
Sage AccountingReasons for Switching to Xero
Accountant recommended it, as it was something they liked working with- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Xero A Multi-Purpose Platform
Reviewed on 21/01/2025
Xero is multi-purpose platform that is always reliable.
Xero is multi-purpose platform that is always reliable.
Pros
I love Xero for it is good for invoice management, inventory control, expenses management & billing. It has easy to use tools.
Cons
I find Xero to be good and not to have dislikes.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not as good as it's competitor
Reviewed on 5/03/2025
The initial conversion and common language used in accounting was not as simple as I've experienced.
The initial conversion and common language used in accounting was not as simple as I've experienced.
Pros
That it was cheaper than QuickBooks and the primary integrated option for my software.
Cons
The support was inadequate compared to QuickBooks.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good but must try harder...
Reviewed on 3/01/2025
Overall, I used Xero on a day to day basis, but begrudged using it. The interface just doesn't help...
Overall, I used Xero on a day to day basis, but begrudged using it. The interface just doesn't help when you are trying to find things and reports etc, the only good part for me that I really enjoyed using was the receipt upload and expense management side of things. Sadly though, this wasn't enough for me to stick with Xero and I ended up moving away.
Pros
Has all the features you would expect from an accounting platform.
Cons
Clunky to use, interface needs work to be more streamline and to enable you to make less errors.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Xero
At the time seemed the better option, however I did end up moving away from Xero and instead moved to Quickbooks.- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zero issues with Xero
Reviewed on 13/01/2025
very satisfied, all information for our business is right in front of you. Access information in...
very satisfied, all information for our business is right in front of you. Access information in timely manner and layout of information is easily read.
Pros
Xero is simple to use and that is great when your time is valuable.
Cons
no Microsoft word for invoices, sometimes you need to fiddle around with an invoice layout.
- Industry: Photography
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Well rounded bookkeeping and accountancy package.
Reviewed on 14/02/2025
Pros
Great user interface, logically laid out and it works well without being too hard to learn.
Cons
Nothing, it does what I need it to do without any fuss.
Alternatives Considered
QuickBooks DesktopReasons for Switching to Xero
Xero was more UK friendly when I checked.- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Xero at its best in 2025
Reviewed on 14/01/2025
Pros
Extensive app integration,automated bank feeds and reconciliation,mobile access and robust reporting.In addition i like the automatic tax calculations and filing reminders features.
Cons
I haven't experienced any shortcomings yet, I like Xero's clean and intuitive interface plus the good customer support.
- Industry: Textiles
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Xero – Efficient accounting
Reviewed on 4/03/2025
I loved working with Xero and I would describe it as an advantageous one. It's is a well-crafted...
I loved working with Xero and I would describe it as an advantageous one. It's is a well-crafted accounting tool that properly organizes financial operations, even so it still can have some limits
Pros
Xero combining the bookkeeping, automated reconciliation, and intuitive invoicing is what I like the most about it
Cons
At somewhat high costs, few sophisticated reports are available through third-party add-ons. The assimilation process might be cumbersome to the non-professional users of accounting software too
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Xero review
Reviewed on 27/02/2025
Its great I'm able to reconcile my accounts and match up with the accounts daily
Its great I'm able to reconcile my accounts and match up with the accounts daily
Pros
Its easy to use. I like all the features they have to make it easier to keep track of your transactions.
Cons
I pretty much don't have any issues. If I must choose it would be No customer service number
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
TAKES TIME BUT WORTH IT
Reviewed on 8/03/2025
Initially sceptical but getting more pleased each time we use it.
Initially sceptical but getting more pleased each time we use it.
Pros
Once you are used to the tools available the site is easy to use
Cons
We would prefer telephone assistance to be UK based
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Xero review
Reviewed on 29/10/2024
Just be aware of the small print. Dont get locked out of your own business software
Just be aware of the small print. Dont get locked out of your own business software
Pros
I like the software, it offers just about everything youd need to keep your financials in order and even offers end of year reports for the irs ( very important) and keeps you alerted on your quaterly tax payment schedule, among other thing. You can link your bank and reconcile your spendatures and tuck each transaction into its proper tax-non tax catagory, plus other deductions such as depreciation of your vehicles for tax writeoffs, and many more...
Cons
.however. the quoted price on the promotion was way far from the price i was charged for this product. Also i missed my payment by two days and all my information, everything i had documented, reconciled, entered, invoices, reports, EVERYTHING was being held for ransome and untouchable till i paid my inflated price. Its was an eye opener. When running a business, be careful what product you choose, for me. I cant be locked out of my accounting software for any length of time when it comes to my business. Just food for thought. I know zoho has been the best alternative app for free even. And it offers the same services xero does for half the price. No gemics
Alternatives Considered
Zoho InvoiceReasons for Switching to Xero
I did at first but choose zoho instead. I dont need my financial software locking me out of my business account. Zoho doesnt do that. Ever- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Useful way to track your business' performance
Reviewed on 21/10/2024
Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with...
Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with my accountant to keep track of my business accounts. It's a handy way to code account transactions, and also see how my business is performing.
Pros
Super easy to track and stay on top of my business financials.
Cons
It can be hard to get help and support, and also to set up new reports.
Alternatives Considered
MYOB BusinessReasons for Switching to Xero
My account recommended it, and was a requirement to work with them.- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Accounts
Reviewed on 17/09/2024
Easy to gain an understanding of with various help sections, and fully customisable in terms of...
Easy to gain an understanding of with various help sections, and fully customisable in terms of invoicing and product management.
Pros
If fully utilised Xero is a very powerful business tool that can encapsulate everything financial - from integrated stock systems and product costing, to sales tracking and customer management.
Cons
The dashboard can be a little cluttered together - in some instances you need to click through a few hyperlinks to get to where you want to go.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
An umbrella accounting
Reviewed on 23/11/2024
It is a software that has features like automatic bank feeds, recurring invoices, and expenses...
It is a software that has features like automatic bank feeds, recurring invoices, and expenses categorization.
Pros
It doesn't support phone number and email replies can take upto 48 hours.
Cons
It can only track finished goods and isn't suitable for tracking raw materials on work-in-progress.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Losing touch with the cusomter.
Reviewed on 7/07/2024
It works and accounting isn't the most exciting part of the day. The features and mindless design...
It works and accounting isn't the most exciting part of the day. The features and mindless design changes do not justify the constant price increases. Like the huge integration list, they should break up every feature and price by feature rather than base packages.
Pros
Xero was great when we first signed up. It was a simple small business accounting software.
Cons
They lost touch with the customers. Developers ruled with poorly thought out features and UI/UX. Tell your early customers how much you are discounting your new customers and then flood the dashboard with price increase notifications. Price goes up and the product gets worse.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Xero - great for beginners
Reviewed on 9/10/2024
I have used it for both my self employed web design work - basic, no VAT and for a partnership that...
I have used it for both my self employed web design work - basic, no VAT and for a partnership that subsequently became VAT registered. I have found it easy to use. Payroll is slightly harder to get a grasp of and holidays can be quite complicated but it works well with Making Tax digital
Pros
From a none accounts background, I found this easy to set up.
Cons
The support is not very good, and relies heavily on other users
Alternatives Considered
Sage AccountingReasons for Switching to Xero
Easier to use and felt it was a good fit for the business- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Xero good for basic startups
Reviewed on 4/01/2025
Used on a startup and easy to set up and get into doing some accounting, moved on after a year to...
Used on a startup and easy to set up and get into doing some accounting, moved on after a year to software with better stock management and order processing features.
Pros
Easy basic setup for people new to requirements of accounting software and to learn basic accounting. Also easy to integrate with many web platforms.
Cons
Stock management and its basic layout aren't a feature im pleased with.
Alternatives Considered
Sage 50cloud AccountingReasons for Switching to Xero
Cost and ease of use to start with, however did switch to Sage for its stock management a year later.- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
xero software zero problems.
Reviewed on 19/11/2024
I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now...
I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now and yet to have any issues with this platform. Salaries are all paid as expected and we can manage the business effectively because of this platform.
Pros
As a Director within my business, XERO gives me realtime information that allows me to manage the expectations of our shareholders using the accounting programme within XERO accounting reports.
Cons
The API feed to the banking page can often be slow and doesn't accurately show the latest figures. But as far as a quick glance goes this is an adequate tool.
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Experience with Xero in a Filled Insight
Reviewed on 17/12/2024
Pros
I use Xero on few selected moments mainly through mobile application when on the go. I like that it automates repetitive accounting tasks.
Cons
Unfortunately, Xero mobile application does not allocate all features available on mobile apps.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very agile for small businsesses
Reviewed on 28/10/2024
This software is very user-friendly and customisable. It is very good for small businesses to keep...
This software is very user-friendly and customisable. It is very good for small businesses to keep track of their quotes and easily convert those quotes into invoices to show a clear journey from quote to invoice to paid work completed.
Pros
You have the ability to create a quote, add your own notes and narrative, save templates, and convert quotes into invoices, all going directly to the customer and requesting them to pay using the method that makes sense for your small business.
Cons
Seemingly unable to set a budget limit for a project, attribute hours towards it, and to let you know once this has reached it's limit/not exceeded it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good finance software for small business
Reviewed on 14/11/2024
Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be...
Mostly positive, some frustration. I can't help but feel with just a few updates, Xero could be great.
Pros
Xero is easy to use. Xero (the company) has put in the effort over the years to improve the overall use of the product (user interface, reporting).
Cons
While Xero has made significant product improvements, they haven't made the minor adjustments the user community has requested - specifically adding more custom text tracking fields. Xero comes with two, and most users find five or 10 would be beneficial. Also, Xero has not rolled out all of the updated pages on the web version. For example, the updated Accounts Payable pages were available months ago, while Accounts Receivable still shows the older pages. Not a showstopper, but a uniform look across all pages would be great.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AP/AR/GL Tool of this Era: Xero
Reviewed on 22/11/2024
Pros
Xero is a reliable accounting tool which I use to automate major repetitive accounting tasks mainly invoicing, inventory control and billing.
Cons
Ever since I implemented Xero, I have never experienced any daunting aspect.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great local solution - doesn't scale well when you go global
Reviewed on 7/12/2024
From a small to medium size single business / single country perspective, it is quite effective.
From a small to medium size single business / single country perspective, it is quite effective.
Pros
It is simple to use and has all the core functionality that you need.
Cons
We are expanding globally, and Xero does not deal well with that. We have had to licence localised versions of Xero that we need to then manually consolidate. I am aware the Xero marketplace does offer some solutions, but there are also all in one solutions available where you deal with a single vendor.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Well Connected Platform
Reviewed on 26/11/2024
It has helped me be able to clear my bills faster and in a safe way.
It has helped me be able to clear my bills faster and in a safe way.
Pros
Xero has made my financial solutions easy. Xero is a first to understand platform for even beginners. Xero also has extensive ecosystem of connected apps and this makes things more smooth.
Cons
No issues with this platform at all for it's amazing.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Review of Xero
Reviewed on 26/08/2024
Pros
Xero facilitates a wide array of online accounting tools such as invoicing, billing and financial management in one single integrated repository.
Cons
Mobile application lack some features available on cloud-based platforms.