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2 reviews
Overall rating
5
/
5
Value for Money
5
Features
5
Ease of Use
4.5
Customer Support
4.5
100% recommended this app
2 reviews
Phillip K.
Industry: Retail
Company size: 51-200 Employees

High recommendation of Omprompt

Used Daily for 2+ years
Reviewed on 1/06/2020
Review Source: Capterra

Vastly happy with everything that Omprompt have done for us, the transition in to using EDI was swift and without any downtime to our business. The rate of which we could begin including new customers was exponential and we are now at almost 99% coverage of the inbound orders.
There were customers of ours that were not prepared for EDI so when Omprompt introduced the teach and learn functions that took us nearly to complete coverage

Pros

Omprompt have made this software an integral part of our ordering system which without it, we would still be a paper based 20th century company.
Having the EDI solution has free'd up so much time for the customer services team that they now cope so much better during the peaks of high volumes that we are now able to process some of the highest volumes that the company has ever seen.

Cons

At present I cannot see any cons, there has been times when issues have arisen, stuck messages etc but that is normal and to be expected, but when they do arise Omprompt's customer service and error correction is second to none.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leandra H.
Industry: Wine & Spirits
Company size: 51-200 Employees

Making business plans achievable

Used Daily for 2+ years
Reviewed on 28/05/2020
Review Source: Capterra

Having worked within my company for years doing everything manually, it is such a relief to know that anything can pretty much be automated now that we have EDI. I can put forward suggestions that I feel may not be possible and somehow there is always a way!

Pros

Having a portal where you can check that all orders, invoices and other business documents are successful is a very useful tool to have and fall back on

Cons

With no IT knowledge, like myself, it can be a bit difficult to understand the ins and outs fully, but their support team are always available to help guide you through

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10