High recommendation of Omprompt
Vastly happy with everything that Omprompt have done for us, the transition in to using EDI was swift and without any downtime to our business. The rate of which we could begin including new customers was exponential and we are now at almost 99% coverage of the inbound orders.
There were customers of ours that were not prepared for EDI so when Omprompt introduced the teach and learn functions that took us nearly to complete coverage
Omprompt have made this software an integral part of our ordering system which without it, we would still be a paper based 20th century company.
Having the EDI solution has free'd up so much time for the customer services team that they now cope so much better during the peaks of high volumes that we are now able to process some of the highest volumes that the company has ever seen.
At present I cannot see any cons, there has been times when issues have arisen, stuck messages etc but that is normal and to be expected, but when they do arise Omprompt's customer service and error correction is second to none.
Making business plans achievable
Having worked within my company for years doing everything manually, it is such a relief to know that anything can pretty much be automated now that we have EDI. I can put forward suggestions that I feel may not be possible and somehow there is always a way!
Having a portal where you can check that all orders, invoices and other business documents are successful is a very useful tool to have and fall back on
With no IT knowledge, like myself, it can be a bit difficult to understand the ins and outs fully, but their support team are always available to help guide you through