12 reviews
Overall rating
4.5
/
5
Value for Money
3.8
Features
4.4
Ease of Use
4.3
Customer Support
3.6
92% recommended this app
12 reviews
Christian K.
Industry: Hospitality
Company size: 501-1,000 Employees

Simphony Review - Minor DKL Food Group

Used Daily for 2+ years
Reviewed on 8/07/2020
Review Source: Capterra

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Mike P.
Industry: Restaurants
Company size: 501-1,000 Employees

Simphony

Used Daily for 2+ years
Reviewed on 25/06/2020
Review Source: Capterra

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons

Sometimes support a little clunky, but we get there in the end.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Anders L.
Industry: Food & Beverages
Company size: 11-50 Employees

POS platform, not just a POS

Used Daily for 2+ years
Reviewed on 1/09/2020
Review Source: Capterra

We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.

Pros

Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.

Cons

It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jean R.
Industry: Restaurants
Company size: 11-50 Employees

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Used Daily for 1-5 months
Reviewed on 5/10/2020
Review Source: SoftwareAdvice

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Matt F.
Industry: Hospitality
Company size: 201-500 Employees

Oracle = A great global partner

Used Daily for 2+ years
Reviewed on 4/07/2020
Review Source: Capterra

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Fabiana S.
Industry: Food & Beverages
Company size: 501-1,000 Employees

Versatile and user friendly

Used Daily for 2+ years
Reviewed on 2/07/2020
Review Source: Capterra

Had great technicians helping with installation, for any

Pros

Very easy to handle database, integrates with 3rd parties applications (i.e Givex, WindCave, Omnivore, Open table, OrderUp!, HotSchedules), outstanding installation team and great support technicians ready to help 24/7.

Cons

Labour Management and Table Management System are both very basic. The functionalities offered are not sufficient to our company's needs.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lars S.
Industry: Information Technology & Services
Company size: 11-50 Employees

Simphony POS

Used Daily for 1+ year
Reviewed on 8/07/2020
Review Source: Capterra

Pros

Very functional system, we like the professional handling and it is easy to use. Important for us is the use as cloud service AND on - premise (not only cloud like other POS systems)

Cons

Some interfaces are missing (Liquid Dispenser System). Kitchen Display System (KDS) does not meet all of today's customer requirements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Minar K.
Industry: Hospitality
Company size: 51-200 Employees

Very comfortable and Easy to use

Used Daily for 2+ years
Reviewed on 29/10/2020
Review Source: Capterra

Billing system not taking that much times. Item wise report can generate very easily. Also any new items can add easily. Simply its very easy to use for everybody. Can teach to others very smoothly.

Pros

Its very positive program and very easy to use also easy to maintain the inventory system.

Cons

Inventory system is very good. Can control the costing very easily

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Markus R.
Industry: Restaurants
Company size: 51-200 Employees

reliable and easy to use

Used Daily for 2+ years
Reviewed on 11/07/2020
Review Source: Capterra

Pros

Cloud based usage
easy to manage different stores

Cons

it offers a big variation of functions, but to get customized solutions is a long way...

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Kendall L.
Industry: Entertainment
Company size: 201-500 Employees

Finally a POS for the Events Industry

Used Daily for 1-5 months
Reviewed on 13/07/2020
Review Source: Capterra

Pros

The biggest win for us was that this product recognises Events against transactions. For any business in the Event Industry this is always a struggle in POS and has enabled us to develop integrations with our other corporate systems.
Additionally I'd like to acknowledge the Project Team for their supportive and motivated implementation.

Cons

The EMC user interface is due for a refresh

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Kiran N.
Industry: Facilities Services
Company size: 10,000+ Employees

Modular SaaS for Hospitality

Used Daily for 2+ years
Reviewed on 3/07/2020
Review Source: Capterra

Oracle's team have gone above and beyond in supporting us with the roll out from the initial days to getting data setup orchestrated and delivered.

Pros

-Enterprise architecture
-Data Modelling of the application which aids in a multi-tier data setup but rolls up efficiently for reporting purposes.
- Offline Mode

Cons

- Browser compatibility
- Device Flexibility

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Vishal P.
Industry: Food Production
Company size: 10,000+ Employees

Oracle Simphony

Used Daily for 2+ years
Reviewed on 2/07/2020
Review Source: Capterra

Pros

Oracle Simphony cloud solution is easy to deploy and manage while being a scalable product at a global level, this inturn enables us to move quickly to match our business needs.

Cons

Custom development can sometimes be difficult to manage.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10