bsport Reviews

Marketing , communication and reporting. Very easy to use and have various functionalities that help my business. A very modern software. I love the intercom when you need help.

The App as a Teacher log in. eg: To be able to check in a member for an appointment as Present or Absent. Would love to do more with the App.

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.

Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.

- the onboarding process, the team that helps, [sensitive content hidden] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!!
The tutorial library is also so useful!

Absolutely brilliant

A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software!

The entire app/dashboard is organized and simple to use. We enjoy seeing our numbers go up, classes getting booked and seeing the various stats. Great to work with a platform that has everything we need including webshop. The quick chat replies are highly appreciated

The configuration and merge between our website and bsport took a little longer than we hoped with many emails back and forth between our web designer and bsport. However [sensitive content hidden], was yet again amazing and helped to fix a lot of the bugs.

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

The stripe payment system doesn't always let people know if their payment has gone through.

Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to.

We would love it if the text message service for cancellations and waitlist notifications was implemented soon.

This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities.
For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required.
in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software.
The product also looks great and is very accessible on the client/user end.

Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client.
We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing.

The branded app is what we most like about B-sport. It's easy and straight forward for our clients to use.

Would be great to have more of a business app rather than having to go into the back office to make changes. Also being able to add information that's specific to our business to the app would be really helpful.