Doctible Reviews

I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

This software boosted our online reviews to the top of all review lists. We loved how this was able to transform our online presence.

I probably would have kept this if it was able to more then just surveys

This software is very user friendly. Easy to set up and use!

All is great! There is nothing not to like!

Ease of daily use
Simplicity of initial set up and integration
Excellent Customer Service
Creates cohesion with online presence
Nothing falls through the cracks related to reviews
Love that I can respond to a review directly from the platform

Everything we've needed to work has and Doctible has been willing to hear out our thoughts in the past as related to features and tools.

The software is very user friendly. Simple and easy to connect to Google and Facebook platforms. Plus, you have all the reviews stored in one place for easy reference. You can set up an auto reply or log onto the platforms to respond individually. Plus, the receivers can opt out of the service via text if needed, saving time and potential frustration/complaints.

The only con I have (and its not even really a con) is that the people that do not have a Google or Facebook account have no where to leave reviews. We have received a few feedback submissions (usually reserved for potentially bad reviews), but were in fact good reviews from people that didn't have either of the accounts. We'll be putting those reviews on our website for sure!

The fact that the patients liked the text confirmations

Nothing really it saved a lot of time and made it easier to confirm patients appointments by the multiple texts sent at different time intervals.

How easy it is to use. Great customer service.

I wish people didn't have to have a google account in order to leave a google review but we understand this isn't your fault.

Very user friendly and our patients loved it also. Saves us alot of tmie

It is for the future iand relates to my only "4". Which is still very good. Going forward it would be beneficial if we could also chose a language. We manually write some txt in spanish. We have many spanish speaking patients and they would be better served if their appointments and reminders were in spanish.

Doctible simplifies the process for patients to write reviews on sites such as Google and Facebook which makes it easy for offices to increase the number of quality reviews they receive from patients.

We so far have no cons since we started using Doctible.

I love the patient communicator. It makes it very easy for us to get in touch with our patients for urgent maters. Our patients also find it very helpful that we're able to send them text messages.

There was a time where a patient received a reminder text for an appointment that wasn't in the schedule. There are also times where patients wont get their reminder text.

The thing I like most is that we are getting obvious reactions and communication back from our patients when we send email campaigns, text messages and now as we implement using the Payment Collector we are seeing action.

The interface with MediTouch didn't pull the phone numbers in the correct order. There were a few things that I didn't understand regarding the way the system thinks or interacts with our emr that I figured out as we went along.

I like how it allows for patients to be nudged into getting you reviews.

The campaign and emails were kind of klunky to use at first, but it works well.

Doctible gives our office a feeling of having an extra employee to help out with all the bits and pieces that can slip through the cracks. It gives me such a feeling of control with scheduling and communicating with our patients. And, our patients like it as well. The element of communication is such a priority when you want a successful business.

Having to go into REV and hit the confirm button when the patients confirm they are coming to their appointment.

I researched the company and decided to hire them on a trial base. I need had an outside company for Social Media. I decided to cut back on our listing with the Yellow Pages Online and give Doctible a change. We are extremely happy with the program and their service. I highly recommend this company.

Being still new... so far things are flawless. Nothing bad to report

From the day it was installed it was easy to use and manage!

I did not have any problems with any part of the software or install

How easy it was to setup with the help of the Doctible staff and how simple it is use to connect with clients without making them feel inundated with too many requests.

I haven't found anything about it that we don't like yet.

I was lucky enough to be called by Doctible because I did not realize that my reviews were not consistent. With this system they have made it easy to use and easy for my patients to review.

I only wish I started with them a long time ago. Thanks Doctible!

Ease of use. Patients can easily communicate with us regarding appointments.

It would be more helpful if it automatically confirmed patient appointments within my dental software instead of just informing us that they confirmed either on the Doctible website or through email.

Easy to use. Patients are receptive to leave reviews and love the ease of use as well.

We do wish that patients that left a review were automatically removed from receiving additional review requests.

it is easy to set up and user friendly. Price is better than competition

We would like to have separate profiles for each medical assistant, so they could get alerts for just their patients.

Very user friendly and great customer support.

No cons at this point. I feel as though this will be a good service for our office.

It's so easy to do! And its practical too

We have nothing negative to say about the software.

It’s Ease of use and good tracking ability.

Price has increased over a short period of time. Otherwise very good product

Doctible is very easy to use! I like the option to send multiple requests at one time, it saves us time because we can get so busy here at the office.

I wish there was a way when speaking to support, I can have a "pop up" message on my screen saying that they have responded.

Simplicity of the usage of the software.

The messages are not individualized. Thus we must cover other patient's names in order to scan our message into the patients chart.