3 reviews

Innform

Learning management system (LMS) for hospitality businesses

4.7 /5 (3 reviews) Write a Review!
Overall rating
4.7
/
5
Value for Money
5
Features
4.7
Ease of Use
4.7
Customer Support
4.7
100% recommended this app
3 reviews
Eva U.
Industry: Hospitality
Company size: 51-200 Employees

Great easy to use e-learning platform for hospitality!

Used Daily for 1-5 months
Reviewed on 3/10/2019
Review Source: Capterra

A great tool specialized in e-learning for hospitality. This replaced all our dropbox files & papers in the restaurants.

Pros

- Easy to use
- Ability to create your own content
- Great way to control if employees followed the manuals and procedures

Cons

- Not yet able to create folders in the back end to make a split between FOH - BOH procedures
- More letter types & sizes while creating own content
- More ready-made learning courses on fast-casual

Response from Innform

Hey Eva, Thanks so much for taking the time to review Innform! It's great to read that you're getting a lot of value from the tool :)

It's indeed the case that we haven't yet implemented folders to help you organise custom content. This is in currently being developed and will be released soon! Thanks so much for the rest of the suggestions we're releasing 100 readymade video courses by the end of 2019, however we noted your request on 'fast-casual' topics.

To leave more feedback and requests, do reach out of us from the Innform help section.

Best,
Michael

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael D.
Industry: Hospitality
Company size: 201-500 Employees

Great Customer Experience combined with exceptional Product Value

Used Daily for 6-12 months
Reviewed on 7/11/2019
Review Source: Capterra

Learning and development is a challenge for the hospitality industry – people come and go at a high rate, they speak different languages and many of the mare working in the industry for the first time. It takes time and energy to train new recruits around important skills like customer service and management. We needed a tool that can provide great LMS features but also a library of courses that we could simply 'turn on' and assign to our employees from day 1. This is possible with Innform, and they release new courses every week which is helpful to us and exciting for our learners!

Pros

We are able to organise our company by the different properties we manage, and the different groups within each property. We're able to assign an admin to each group and then overlook the whole operation with a brids eye view. It's wonderful to finally be able to do that with thousands of employees. Innform works great on all devices and the company is really quick to support us and return our calls.

Cons

Not many complaints – although it would be great if our employees can do their learning offline.

Response from Innform

Thank you for this review Michael! We're delighted to see you've been having such a positive experience with Innform.

We noted your feedback regarding the possibility of offline learning. This has been added to our list of considerations for 2020 we value these contributions and are always happy to hear ideas on how we can further improve our product.

Thank you,
Michael, Co-founder

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 10,000+ Employees

Modern LMS, very user friendly, great support team and cost effective.

Used Daily for Free Trial
Reviewed on 19/10/2020
Review Source: Capterra

Pros

The software is very user friendly and very cost effective. Very easy to make your courses look engaging and easy to integrate videos, pictures and quizzes within courses.

Cons

Lacks basic functionalities such as GIF integration within the module creations. Additionally, the receptiveness of the website is sometimes lagging or non responsive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10