Qualifacts Insync Reviews

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389 Reviews
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love working with InSync!
Reviewed on 21/11/2024
Pros
We have worked with InSync since 2017, and they continue to make improvements and streamline the system every year.
Cons
Other than the occasional glitch, I have no complaints!
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Integrated Care Concepts and Consultation Review
Reviewed on 12/05/2023
Pros
1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, [sensitive content hidden], was beyond professional, knowledgeable, and helpful!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent.
Cons
1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent.
Reasons for Choosing Qualifacts Insync
Office-Ally was limited in what it could offer (ie. documentation, billing, reporting, etc.) which created a lot of extra work and mistakes.Switched From
EHR 24/7Reasons for Switching to Qualifacts Insync
The demo we participated in demonstrated that InSync was a superior product and offered a more effective workflow. The ability to customize anything and everything was a key reason we went with InSync. Lastly, the fact that we would be connected to a support team that responded quickly and can provide support through out our time with InSync.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Issues with Customer Service and Appointments
Reviewed on 9/05/2024
One of the things InSync had promised us on moving to them was the ability for patients to schedule...
One of the things InSync had promised us on moving to them was the ability for patients to schedule their own appointment using the InSync dashboard. This was a lie, the patient can only request an appointment, and they can request any time slot even if the provider is not available at that time. This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting. All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this. At the moment we have to use Availity for appointments and pay to have staff move the appointments from Availity to InSync.
Pros
Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice.
Cons
When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good EHR, Terrible Launch
Reviewed on 8/03/2023
I am hopeful once we are using it regularly and our remaining issues are ironed out this will be a...
I am hopeful once we are using it regularly and our remaining issues are ironed out this will be a long term EHR
Pros
It is a very easy to use software that is well designed for mental health
Cons
After purchasing, it took forever for someone to reach us about implementation. After that stage, the person working with us did not understand our practice needs and gave us poor advice. The sales team made us buy hours of training we did not need or find helpful. The person that took over for the first implementation specialist did a great job but had months of difficult work to undo. Even after we are officially launched, we are missing a lot of information and the third party vendors ignored or forgot about us. While the software is good, there is much to be desired in implementation.
Reasons for Choosing Qualifacts Insync
There were significant glitches and so many features missingReasons for Switching to Qualifacts Insync
The price was fair and the features reported did everything we needed- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Implementation, transition and training!
Reviewed on 6/03/2023
Changing systems has been a very stressful process as expected, but [sensitive content hidden] made...
Changing systems has been a very stressful process as expected, but [sensitive content hidden] made it less overwhelming by being very accommodating and training very thoroughly, answering every little question that the staff came up with, and customizing notes as the providers asked for.
Pros
The document manager is very simple to use, scheduling is a breeze, the providers love the ability to dictate their notes, notes are very customizable ( with the help of [sensitive content hidden], the implementation specialist for sure!) and the patient portal has been very helpful!
Cons
The main problem we have run in to is getting the electronic faxing set up.
Alternatives Considered
athenaOneReasons for Choosing Qualifacts Insync
ICANotes was very unreliable and antiquated. InSync is more updated, user friendly and a better value overall.Switched From
ICANotesReasons for Switching to Qualifacts Insync
Price, options offered and reviews- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 10/03/2023
[sensitive content hidden] were very helpful!! [sensitive content hidden] was a great trainer and...
[sensitive content hidden] were very helpful!! [sensitive content hidden] was a great trainer and knew all the answers and was willing to help make changes right then in real time to help our agency use the sytem. [sensitive content hidden] answered us in a timely manner and was very helpful with all of our needs and wants. I enjoyed working with them both.
Pros
easy to use, booking easy. [sensitive content hidden] was able to help meet any needs we had with InSynch working for our current work flow.
Cons
a lot of glitches at the beginning starting phase. But our support helpers were great in sorting it out.
Alternatives Considered
Practice FusionReasons for Choosing Qualifacts Insync
It would not do what we needed it to do. not user friendly.Reasons for Switching to Qualifacts Insync
more of a mental health platform. PF is more medical.- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New to InSync, have only been live for less than a month.
Reviewed on 3/02/2023
The overall experience has been good, and again their staff are very accommodating.
The overall experience has been good, and again their staff are very accommodating.
Pros
It is much easier to use than the EMR we were using beforehand. The InSync team have been very nice to work with. They are flexible, want to help and problem solve and really seem to care about you being happy with the software.
Cons
The integration with our business workflows. We didn't feel the process that InSync uses for Integration was the best use of time and had a good flow from our end.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
There are now long hold times for support
Reviewed on 1/08/2023
Nice people, but they seem to have stopped investing in customer care or the EMR in general after...
Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company.
Pros
The system rarely goes down. Reasonably adequate as far as putting notes in and for purposes of submitting claims and applying ERAs. Perhaps not every bell and whistle that can be wished for, but adequate.
Cons
There is a lot clicking and waiting a few seconds for screens to load up. This seriously slows down workflow because you may have to click through a few screens. It does not automatically update the chart to show you reviewed a PMP note, for instance, so after sending the med you have to click on the facesheet and wait for this to load. From that screen you can then load a custom form and wait (a little less time) for this to load. Frequent errors in when they were implementing us. Taxonomy codes were put in incorrectly which we didn't catch till later. Claims sending was set up incorrectly for under supervision. At the time at least there was a good degree of availability of tech support, and while they didn't always give you the right answers, after calling a few times you could typically get things figured out. They have since been bought by Qualifacts and things are going down the drain quickly. Now you are put in hold for 40 minutes before being able to speak to someone. Only 5 people from the practice, regardless of size, are allowed to call for support at all. Given how often we've needed to call to figure things out, this would have been unworkable for us in the first year with them. We switched to InSync because they offered a scheduling platform for new patient appointments. The platform did not work at all. It would offer patients appointment times that were already occupied. I don't remember the details, but it really wasn't a workable system.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Slightly-better than wet clay and a sharp stick
Reviewed on 4/08/2023
It has been a headache. Not only is the product archaic, but the Qualifacts organization is...
It has been a headache. Not only is the product archaic, but the Qualifacts organization is terrible to work with. They take your money and run.
Pros
I don't like it at all. It is archaic and has no form logic.
Cons
Because of the lack of form logic, it places too much complexity on the user. Extracting data (via spreadsheets) is possible, but the program offers no analysis at the practice, program, or organizational level.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Extreme drop in service after switch to Qualifacts
Reviewed on 27/10/2022
What used to be a relatively supportive relationship has turned into what feels like a one-up...
What used to be a relatively supportive relationship has turned into what feels like a one-up versus one-down relationship. I would not recommend their current mode of operation to anyone.
Pros
The EHR was working well and the RCM team was kind and supportive prior to being purchased by Qualifacts. This is no longer the case.
Cons
The RCM team is neither supportive nor helpful.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for EMR needs
Reviewed on 13/03/2023
I've had a positive experience.
I've had a positive experience.
Pros
Very customizable. Almost anything can be done in terms of EMR and reporting.
Cons
There are many ways to do the same thing so everyone has a different solution for one problem.
Alternatives Considered
ClinicSourceReasons for Switching to Qualifacts Insync
There was a greater potential for our entire practice to benefit from this product due to the custom reports and clinical forms.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
InSync EMR Review
Reviewed on 6/08/2019
Our overall experience with this Insync so far has been really good. We really appreciate the...
Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though:
-Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table).
-The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.
Pros
The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.
Cons
This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."
Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of.
Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I only wish I knew about this software sooner!
Reviewed on 30/06/2021
We had several people on our implementation team, all of whom were great to work with! Each person...
We had several people on our implementation team, all of whom were great to work with! Each person was responsible for making a different portion of our implementation run smoothly — they sent someone to our office to observe for a few days and understand our needs and desires for our practice, then spent the next few weeks building it out and meeting with me to make sure we were happy with it. Another person was solely responsible for migrating our data from our old system. Another spent a week at our site teaching our whole staff how to use the new system. We had weekly zoom call scheduled before and after our ‘Go Live’ date to make sure we have all the support we need. Then we have an on call support staff for any ongoing needs or questions following that. They really want to make sure we are taken care of… Everyone we have dealt with at InSync has been super nice. Our implementation specialist, [SENSITIVE CONTENT], and our trainers [SENSITIVE CONTENT], were personable, professional, organized and knowledgeable! Implementing a new system can be stressful, but the three of them made everyone feel relaxed and we had a great time with them!
Pros
The product looks a little overwhelming at first, but the team at InSync held our hands, every step of the way and we are picking it up quickly. Even some of our self-proclaimed ‘tech-dumb’ staff members are loving it. We love that it is all inclusive and we were able to streamline so many of our procedures. We no longer outsource our insurance claims processing, we spend way less time on data entry related tasks, progress notes are much quicker and more accurate, the clients are having a much easier time with the billing statements and their client portals. The ‘To Do’s’ feature allowed us to eliminate the use of an additional (and expensive) help desk software system for managing tickets and tasks. InSync seemed a little pricey up front, but when we looked at how it eliminates the need for other costly services and helps us keep track and not lose money from missed / rejected claims, etc… it is definitely paying off!
Cons
We only ran into a couple of snags along the way, but when we did, there was a team of people to fix them — usually within a couple of hours or a couple days. They’ve also taken down ideas from us for future features to potentially add to the system.
Reasons for Choosing Qualifacts Insync
We were outgrowing therapy partner. The software was glitchy and the customer service had declined. They had told us about several improvements and a ‘system rebuild’ that was in the works but it had been three years with no updates. When we reached out to let them know of our unhappiness, they told us there never were any promises of updates or new features. We couldn’t continue to utilize them without getting those glitches fixed, as our practice was growing! So we started looking elsewhere and found inSync. Ironically, shortly after we had the conversation where they told me there were no plans for new features, they rolled out the very feature we’d been begging for, and had been promised all along. But it was too late because it still left us with a glitchy system and poor customer service, and we were already moving on.Reasons for Switching to Qualifacts Insync
InSync had a lot more options as far as customizing the software to fit our needs and keeping all our practice procedures in one place. We were tired of having a different platform and login for every task that we needed to complete. The sales staff and other team members were also really pleasant to work with!- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
One stop shop EMR
Reviewed on 11/05/2022
Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE...
Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.
Pros
All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.
Cons
Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.
Alternatives Considered
athenaOneReasons for Choosing Qualifacts Insync
The practice grew to a size and with different locations we needed a system that was all inclusive so I can manage easier. We were using MD toolbox for prescribing, FormDr. to send out patient forms, Therapy notes for billing and notes and such, and Metrofax to efax. So we needed to put everything under one.Switched From
TherapyNotes, LLCReasons for Switching to Qualifacts Insync
Better for behavioral health. We needed to be able to have groups and the others had behavioral health but lacking some of those features like group and built in assessments.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Major Upgrade for our practice
Reviewed on 29/11/2022
It took some initial spreadsheet development and some time devoted to "discovery" of our practice's...
It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.
Pros
InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.
Cons
Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.
Switched From
CentralReachReasons for Switching to Qualifacts Insync
We felt InSync was the most developed, deep, thought-out program. We loved the customizability and the "fearlessness" of the developers to create new features and enhancements and roll them out as quickly as possible-- we sensed the programmers "got it" and wanted their practices to succeed in what they're trying to do, even if the product feels sometimes redundant or has an odd-looking icon somewhere, as opposed to EHR's that wont develop functionailities because they can't foresee how it would change use of their system 5 years down the line or if the coding doesn't seem elegant enough. InSync is built for the Provider and the Biller, not for car shows.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
terrbile emr
Reviewed on 29/03/2024
poor at best, I dislike the EMR, I don't like using it everyday
poor at best, I dislike the EMR, I don't like using it everyday
Pros
I like the reporting feature, there a lot of qualifiers
Cons
it's not user friendly and moves slow. site goes down often interrupting business
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Insync
Reviewed on 3/05/2023
Pros
Customizable templates.Advanced Reporting.Personalization Ability.
Cons
PricingTime it took for Implementation (long)
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
[sensitive content hidden] is wonderful
Reviewed on 20/04/2023
[sensitive content hidden] has been wonderful to our experience with implementing Insync. She is...
[sensitive content hidden] has been wonderful to our experience with implementing Insync. She is patient, attentive, and makes a very technical process personable.
Pros
So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows. Even more than the product, I have been so impressed by the quality of care [sensitive content hidden] has provided to our team as we have rolled out implementation in our clinic.
Cons
The system does not allow for some of the flexibility I would desire with comprehensive psychological evaluations utilizing outside assessment tools.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Columbus Psychiatry Clinic
Reviewed on 10/04/2023
Training team, especially [sensitive content hidden], has been wonderful. Prior to [sensitive...
Training team, especially [sensitive content hidden], has been wonderful. Prior to [sensitive content hidden], the implementation [sensitive content hidden] was not nearly as responsive or helpful in guiding the timeline and prep work that needed to be completed. Up until 2 weeks prior to our go-live date, there was not clear direction and support.
Pros
Customizable templates, very intuitive, prescription module is user friendly.
Cons
Continuing to update and revise with implementation taking place only 2 weeks ago.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This system has caused too many grey hairs and too much stress . . .
Reviewed on 30/06/2017
The set up process for this system was very stressful – we were promised outcome reports and the...
The set up process for this system was very stressful – we were promised outcome reports and the ability to do accrual accounting reports that were not developed until months after we went live with the system. Most of their support staff are from India and are difficult to understand, and the amount of staff hours it took to customize the system was outrageously high. Overall, it is a relatively easy system to use although there are times when things take three key strokes when it seems like it should only take one.
Pros
Our initial support and training staff were exceptionally responsive to our needs and excellent at what they do. Most of the people who work for the company seem to really care about the product and care about whether we are happy with the system or not. Even the owner of the company went to bat for us several times when we were not getting features we had been promised in a timely fashion. Generally, the system is extremely customizable to our practice and we were able to set it up for our specific needs. Now that the system is up and running, our staff, clinical as well as billing/scheduling, seem to be really happy with it.
Cons
As I mentioned, during the initial setup and customization of the system, our initial trainers and sales people were all awesome to work with. Now that we have gone live and are using the system, we are dealing with the technical support staff. While they generally respond in a timely manner, all of the ones I have dealt with are from India and are either extremely difficult to understand or else don’t seem to fully understand what we are trying to say. This can be extremely frustrating at times.
We were told the program was very customizable – which is true. The problem is we didn’t realize that their setup team had so many customizations and updates to make for other clients that it took almost 8 months from the time we signed the initial contract to get our needs addressed. This wasn’t helped by the fact that they kept giving us dates we could expect the next software roll-out and then those dates kept getting postponed. One major problem was that we had been told before we bought the system that it could do accrual accounting. Then we discovered it wasn’t set up to do accrual accounting at all. From April 1st, when we went live, to the end of June, we were unable to generate any financial data. This was a big problem for us. In addition, we were unable to generate specific outcome reports we had been promised (and that we needed for quarterly reports for some of our funding sources). This has been worked out now but was very stressful at the time.
One of the things that appealed to us about this system in the beginning was the great reviews it got for its technical support and the responsiveness by which they responded to problems. While they are generally responsive, they haven’t consistently been so. One staff person told us the company was growing so fast that they were unable to respond to the increase in technical support needs. Maybe this is something that has been ironed out by now but it was certainly a problem early on.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great experience!
Reviewed on 21/07/2021
My implementation specialist, [SENSITIVE CONTENT HIDDEN], has been invaluable to me and this...
My implementation specialist, [SENSITIVE CONTENT HIDDEN], has been invaluable to me and this process. There is never a good time to switch EHR systems but I happen to have had a number of things happen that limited my time even more. [SENSITIVE CONTENT HIDDEN] has been helpful and very responsive. She ALWAYS answers me within minutes or at least before the end of that day for more difficult questions. I could not have done this without her!
Pros
The ability to keep everything electronic and stored with the patient record. The tracking/progress of treatment plans.
Cons
It always comes down to cost. I am a very small business and have clinicians that work very part time (under 10 hours). InSync has the ability to do transactional, which is great, but I worry this will be expensive as well.
Reasons for Choosing Qualifacts Insync
The system is on two separate platforms (one for clinical and one for billing). It is difficult to use and has many steps to do just one thing. I see InSync as something that will be a time saver!Reasons for Switching to Qualifacts Insync
Cost and ease of use.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Multi Location Mental Health Clinic
Reviewed on 27/01/2022
A LOT of work. A LOT. But if you are a multilocation healthcare company and need more of an...
A LOT of work. A LOT. But if you are a multilocation healthcare company and need more of an enterprise system the pain of not having a program like InSync is more than the pain of customizing it for your needs. I have already said this but [SENSITIVE CONTENT] is incredible and I think our implementation would have likely failed had she not been so available and attentive.
Pros
Its ability to customize forms and workflows. It also has robust reporting and makes managing multiple locations much easier. The customer service is excellent (not perfect) but it is really good. Our onboarding specialist needs a raise; [SENSITIVE CONTENT] was amazing.
Cons
At times working with 3rd party vendors InSync has contracted with was extremely frustrating. Most of the issues were resolved that I see as critical but only after a lot of pushing. The problem we encountered is that the third party representatives didn't care as much as the InSnyc employees but the InSync team doesn't know the details of the third party systems (so they couldn't help). Zoom was an exception but the onboarding processes for integrating e-prescribing, fax and labs were frustrating. Also the 3rd parties used for texts, emails, and insurance verification really need to step up their game (or InSync needs to demand better).
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rough start but getting there
Reviewed on 11/08/2022
The implementation process was very rough for us as we changed specialists several times and when...
The implementation process was very rough for us as we changed specialists several times and when we went live we were nowhere ready to go live. The oversight of that process was lacking - someone at InSync should have looked at our setup and realized we were not ready. This caused a very difficult and drawn out process after going live. The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. If it were not for [SENSITIVE CONTENT] I would not only not recommend InSync due to the botched setup/implementation I would recommend against it to others. I hope the positives that come from our situation is that processes are improved to make sure the setup is more complete/on target before going live for other companies in the future. The number will go up if support and new feature implementation goes well in our next few months.
Pros
The flexibility and customization are the best features of InSync. So many other systems are very rigid and not able to be very personalized.
Cons
Some areas there are way more clicks than is necessary, or the area you are in has several options but the one that is automatically open when going there is not the one used most often - so more clicks.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
review of software before implimentation
Reviewed on 19/01/2023
I really enjoyed [SENSITIVE CONTENT] presentations and really helped us work through the process of...
I really enjoyed [SENSITIVE CONTENT] presentations and really helped us work through the process of purchasing the software with grant funding. [SENSITIVE CONTENT] has been amazing and has taken his time with us. We have zero experience with an EMR so he has had to teach us a lot.
Pros
First, I liked that we could make a purchase of the software. This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow. Insync stood out in the ability to dictate, follow authorizations, and conform to our needs. We have not used the system yet and are still in the building phase.
Cons
Because we are working directors this process needed to be extended for us. Insync was willing to work with us and provide extra help when asked. The timeline was going to be just too quick for us. We have not used the system yet and are still in the building phase.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Comprehensive Software
Reviewed on 19/01/2023
The customer service from InSync staff has been exceptional. I have never experienced the level of...
The customer service from InSync staff has been exceptional. I have never experienced the level of support provided to me and my staff by a software company.
Pros
The fully integrated system allows for one software to complete multiple functions with ease and accuracy.
Cons
It would be nice if some of the assessment tools would be set up to auto populate the results (i.e. low risk, medium, high risk).