Aesthetic Record Reviews

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

I liked the ease of set up and implementation the most.

I found it to be very inefficient system for what we needed it for.

ease of photos and before and afters stored in the patient chart

You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck.

But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast

For the money it was great in the beginning, as you add on more things it is just as expensive as all the other platforms.

Glitches constantly. Day 42 of Site not sending any texts/emails to clients. Daily Emails go answered from the start.

We liked the idea of AR to save time in the practice

We were encouraged to purchase quickly and were told AR would work with us as our practice was just getting off the ground, but after the purchase we were told any forms which were not soon ready to be uploaded, we would have to do ourself. This is very time consuming.
The trainings are not set-up for users to ask questions and trouble shoot but are just like the YouTube videos - they scratch the surface and don’t give enough detail to actually set-up what needs to be done for the app to serve a busy practice.
After an expensive purchase and monthly costs, we are STILL not able to use it in practice as it often misses important forms on the patient and staff sides of things.
Additionally, we have taken a few payments using the AR payment system and are still unable to access that money. We have requested assistance several times and have re-entered our banking info (correctly) multiple times. Regardless, the money sits there and we cannot access it.

none that I am aware of. Possibly charting?

This software is deeply dysfunctional and amateurish. Inventory, reporting, workflow, compatibility with other software . . . it's all buggy and wonky and unreliable. I'm very surprised they are still in business.

Overall very good. Easy flow. Love the side by side photos but area restriction makes it tough to always compare.

Medical History isn't customizable and doesn't include an area to notate NP/MD Clearance given. Forms do not auto populate for future forms. Also treatment notes do not autopopulate.

This EMR has online booking and appointment reminders

They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself.

The company is fairly new so they do have updated systems.

Their customer support is horrible and the features are extremely limited. I would suggest looking at other options before considering this.

It was the most affordable of the options. Organized

I have been disappointed with this software since day 1. Customer support often says they are "available" but frequently do not respond and do not get back to issues. The scheduling template often will not let you schedule at times that are open and available. I have expressed concerns with the program many times and have been told they will "forward these issues" but nothing ever changes. I feel like the creators of this have never actually worked in a medical or aesthetics location. You can only chart via the app, but you cannot even arrange your patients by alphabetic order. When you log into the system from a PC or Mac, it does not allow you to see procedures documented, so you must go back to a tablet to review records. I find there to be many unnecessary steps to start a procedure that are unnecessary for a smaller clinic and end up taking a lot of unnecessary time. Photos often do not upload and get lost.

It is a good price for what you get. Fairly simple which can be nice for some people.

Features seemed almost non-existent. POS is very weak and clunky. Coupons and discounts in cart are very hard to work with.

Monthly service fee (now I know why it’s so inexpensive)

Not user friendlyConfusing Unable to speak with support (everything goes through chat)

fairly easy to use once you get accustomed to it

dislike the incongruence between the app and the web version

The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short.

The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned.
Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss.

I can't think of a single pro for this software. Spend the extra money, the amount of headaches you have to deal with is not worth the money you're saving on this software.

This is the most unreliable software system I've ever experienced. Allows equipment to be double booked, patients complain about the difficulty of filling out paperwork. We've lost multiple patients over an EMR system that sounded so great in the marketing pitch and demos. The tech support always responds quickly but rarely has solutions to issues (typically its a "we'll start a ticket with the tech team and will hopefully get resolved in 2-3 business days")

All in one software to manage online booking, patient appts, charting, photos etc

Photo upload system. Customer support decreases as your practice grows. They simply don’t seem to care when you report issues. “I’ll share your concern….”

I love Aesthetic Record primarily because of the "customer service." I have used many EMR systems that lacked the support when most needed. AR responds timely and will work to reconcile challenges as quickly as possible.

My least favorite feature with AR is the lack of detailed reporting. I would love to see a forecasting report! Additionally, I would love to be able to export detailed reports with comments for the Surveys. The filter tool needs to improve as well.

It works on the iPad, iPhone, so very portable.

The developers need to actually sit down for a day and just learn what it's like to schedule patients all day long. POS and all the other features they are adding are nice but the core of the software - the calendar will drive a man insane. It takes 7 clicks to book someone's appointment. I cringe everytime someone calls to reschedule because it is such a chore with this software.
You cannot slide or drag appointments from one day to another, or drag appointments from provider A to provider B. You have to input 3-4 bits of info just to reschedule someone. To switch a patient from one provider to another (For example, during sick days), this is the worst of all - just do the free trial and see what I am talking about.

AR should look at the competitor scheduling softwares as an example, rather than trying to reinvent the wheel. Other cons: There is no wait-list feature. There is no color coding of appointments by category. No way to distinguish VIP appointments. You have to click on every single appointment to get even the slightest detail, and it is LAGGY! They need to upgrade their server. Allergies and other health red flags are not on the first page of the patient's chart, it is easy to overlook and even dangerous, to be honest. You can tell the developers are not health professionals, or haven't practiced in a long, long time. Inventory makes no sense- no option for "waste" and you cannot add 10 vials of botox at one time to inventory, you must enter them individually.