Jane Reviews

Thank you so much for your kind words, Jennifer! We’re delighted to hear that Jane has been easy to use, the video features are running smoothly, and the integrations are helping support your practice—all great wins in our book!

We understand that pricing can feel challenging, especially for solo practitioners like yourself. Our co-founder, Alison, who owned a practice herself, has always prioritized making it so that Jane’s “salary” is typically covered by just one billable hour. Earlier this year, we introduced new pricing plans to better address the diverse needs of our community, though we recognize they may not be a perfect fit for everyone.

Thank you again for choosing Jane to be part of your practice. It’s an honor to support the important work you do, and we’re committed to continually improving Jane to make your experience as smooth and helpful as possible. Please don’t hesitate to reach out—we’re always here to listen and support you!

Caitlin, on behalf of Jane + the team

Hey Kassidy. Thanks for taking the time to review and for giving Jane a chance in your clinic. We’re disappointed to hear things didn’t work out, but we get that Jane might not be the perfect match for every clinic.

Your feedback is super interesting and really helpful for us. It sounds like charting and billing were the main challenges—if you’re ever down to chat more about it, we’d love to dive into the details. For example, we’re curious about how the SOAP notes got too slow things down or how the dynamics shifted once you hit over 100 visits per week, and what parts of the billing process were a pain. We're always looking to improve, and your insights and feedback are a big part of that.

We know that’s not what a review is for, but if you ever feel like sharing more, we’re here and ready to listen. I’m sorry Jane couldn’t quite keep up with your clinic’s needs, but we hope you find software that supports your practice the way you need it to. Wishing you all the best on your journ

Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear!

You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025.

Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years!

-Caitlin, on behalf of Jane

Hi Andrew! Thank you so much for taking the time to share your thoughts about your experience with Jane. It’s fantastic to hear that you enjoyed Jane’s user interface and patient-facing features for scheduling and billing! We’ve put a lot of love into Jane, so it’s amazing to hear about what made the biggest difference for you.

We also appreciate you mentioning the need for more integrations. That’s something our community is asking for, and it’s an area we’re working to explore further in the future. The note about local data backups being a key factor in your decision was super interesting, too. If you’re open to chatting more about that, we’d absolutely love to hear your perspective—reviews don’t always give us the chance to dig deeper!

Thank you again for spending time with Jane and for sharing your experience. It means so much to us that we were once part of your clinic’s journey, and we’re always here if you’d like to continue the conversation.

-Caitlin, on behalf of Jane

Hi Mel! Thanks so much for sharing your review of Jane—we really appreciate it! We're so happy to hear that Jane has been a great fit for you - supporting multidisciplinary practices is one of the things we’re most proud of, so it’s awesome to hear it’s working so well for you. :)

We totally get that adapting to new technology can feel like a hurdle, especially for patients or clients who aren’t super tech-savvy. If it helps, our team has a bunch of tips and tricks to make the transition smoother and less intimidating for them—we’re happy to share anytime!

Thanks again for trusting Jane to support your clinic. It means a lot to be part of the amazing work you’re doing. And hey, we’re always here if you need anything!

-Caitlin, on behalf of Jane

Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate.

We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road.

Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients.

-Caitlin, on behalf of Jane + the team

Hi Julia. Wow—8 years! That’s incredible. Thank you so much for being part of the Jane community for all this time—it honestly means the world to us. Hearing that Jane has been easier for you to use than other EHR and scheduling tools? That’s the kind of feedback that keeps us going. We’re so glad Jane has been able to make the admin side of your practice a little less heavy over the years.

We also really appreciate you sharing your thoughts about connecting Jane to accounting software. That’s something we’ve definitely heard from others too, and while we can’t make any promises, we’re always dreaming up new “skills” for Jane to learn, so who knows what the future might hold?

Thank you again for trusting us to support your practice and for letting Jane be part of your journey. It’s been such an honor to be alongside you these past 8 years, and we can’t wait to see how we can continue to support you in the years ahead.

-Caitlin, on behalf of Jane + the team

Hi Abby! Thank you so much for your review.

It means a lot to hear that Jane has been a helpful resource during your mental health journey – knowing it made a positive difference for you is truly rewarding, and we’re grateful to have been a part of your path.

We’re sorry to hear you had difficulty reaching customer service. We’d love to learn more about your experience so we can improve. If you’d like to share more details, please don’t hesitate to reach out to us directly, we’re here to help!
Thank you again for trusting Jane to support you on your journey and for allowing us to be part of something so important. We’re honored to assist you so you can focus on your wellness. :)

-Caitlin, on behalf of Jane

Hey Ashley. Wow, thank you so much for taking the time to leave such a thoughtful review! Knowing that every member of our team you’ve connected with has been helpful and supportive honestly makes our day. That’s exactly what we’re striving for here at Jane, so hearing this means the world to us.

I’m especially glad the team came up with a unique solution for you— I’ll definitely share your kind words with the team; they’ll be thrilled to know their work made an impact. :)

About the feedback you mentioned on pricing—it sounds like you might be using the schedule to book time with something (like an infrared sauna) instead of a person, is that right? If you have more details or thoughts, feel free to shoot us an email.

Thank you so much for choosing Jane to support your centre. It’s genuinely an honor to be part of the amazing work you do and help you focus on your clients. Don’t hesitate to reach out anytime—we’re here for you!

-Caitlin, on behalf of Jane

Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful.

We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected]

We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us!

-Caitlin on behalf of the Jane team

Hey TJ! Huge thanks for sharing such a glowing review about your time with Jane so far! We really treasure our customers and their feedback, so we absolutely love to hear about how mucb you’ve enjoyed your interactions with our support team. :)

Your thoughts on memberships are super helpful, and we're always looking to improve. We're curious about your point on needing multiple memberships for different services, though. You should be able to bundle several (even dozens!) of eligible items into one membership. Let's connect and see how we can sort this out for you.

Thanks for choosing Jane and letting us be part of your journey. Here's to many more amazing years together!

-Caitlin on behalf of Jane

Hey there, Krystle! Thanks so much for taking the time to share your experience with Jane and for letting us be a part of your journey. We're thrilled to hear you found things easy to use and loved the design—those are strengths of Jane’s that we cherish. Isn’t the Wait List great? It really does make a difference in keeping your schedule full without the admin work! :)

It sounds like you made a change, and we'd love to know more about what led you there. If you’re open to sharing your thoughts, we’re all ears and ready to listen, so we’ll include our email in this reply.

Of course, it's always a bit of a bummer when someone decides to leave, but our priority is for you to be happy with whatever software you choose. We wish you all the best and really appreciate you giving Jane a try.

Caitlin, on behalf of Jane

Oh my gosh, this review made our day. Thank you for this incredible review of Jane, Melissa. It sounds like you’ve been through the ringer with trying to get records which we’re sorry to hear about, but we’re so glad and grateful that you’re with Jane. Hearing that our support has impressed you, especially with those super helpful videos, means so much as our awesome Support Team is one of our cornerstones and something we believe sets us apart. Remember we've always got your back if you ever have a question! Looking forward to hopefully many more years of working together with you. -Caitlin on behalf of Jane App

Hi there, Kate. Thanks for choosing Jane and taking the time to share your thoughts with us. We totally get it - the learning curve can feel a bit overwhelming at first. But, you've got a whole team of Jane Support (and an awesome customer community) ready to help you out.

We're thrilled to hear that our openness to feedback resonates with you; we hope you'll continue to share your thoughts along your journey as we're always listening to find ways to make Jane even better.

Thank you for letting us be part of your journey. We can't wait to keep working with your clinic! 🙂
-Caitlin, on behalf of Jane

Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using.

Thanks for being part of our community and for choosing Jane. We truly appreciate your support!

-Caitlin on behalf of Jane

Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic.

It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like yourself, it’s helpful to hear this feedback.

You’re right in saying that Jane comes equipped with almost everything you could ever need to open, run, and grow your practice - but that may be too much for some just starting out or working on their own, and we get that. While we may not have something that fits the bill for you right now, I hope we can cross paths again down the road. We’ll always be here for any questions or a chat if you think about us again. :)

-Caitlin on behalf of the Jane team.

Hi Melissa! Wow, your review really lit up our team's day! We're thrilled to know so many clinics you attend, even yours, are using Jane. It's fantastic when patients notice how many health and wellness places run with us. We absolutely love our reminder feature too—it helps keep patient care seamless and makes life a bit easier for you.

We’re so grateful to have you with us on this journey and are committed to maintaining that level of excellence you expect. Please feel free to share any feedback or thoughts you have—we’re all ears and eager to keep improving.

Here’s to many more years together! :)

-Caitlin, on behalf of Jane

Oh my, that review title is such a compliment…thank you, Renata! Your feedback here has some great highlights, and I just love that Jane has made it easier for your patients to book! When it comes to Jane’s modern look, that’s definitely something we love to do - not only making the work Jane does for you high quality, innovative, and efficient, but sleek and great to look at, as well. :)

I hear you about features when it comes to timelines, it can be tough to wait. We would love to get all of the cool things we’re working on into the hands of our customers as quickly as possible, but as you may have heard us say before, building a new feature is like a renovation where you truly don’t know what you’ll run into until you’re far into it. Quality is also extremely important and plays a big part as we will often go through phases for a new feature (testing, beta phases, feedback, more testing, etc.)

Phew, anyway. I just wanted to say that I hear you and provide some insight there. Than