CCC ONE Reviews

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Building an estimate is overall straight forward.

Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).

CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.

Nothing I least enjoy, because there is a lot more to learn about the program.

CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.

While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.

the tech guys are pretty great
and honestly Icant think of any other PRO! I mean I have kept this for so long because I am a creature of nature and don't like change but it seems as if they have finally gave me a reason to change

way too expensive and if they want to change your bill in the middle of your contract they can and then tell you theirs nothing you can do about it after a small giggle *rude*
.I have had this software for 30 years when it was something different and now the price keeps going up

the company will put things on your account and then say that you signed a contract however the signature is not your signature nor is it anyone that works for your company!

The best part has to be how easy it is to follow the vehicle progress through the facility. Especially helpful when you have multiple repairs going through your shop

The accounting end of the software has a ton of details. So be sure it's set up properly, otherwise you'll have a heck of a time balancing your books.

Ability to export to Quickbooks to avoid double entry for accounting. Reports are good too. Ability to export to Excel also helpful.

System is complex and valuable but not very good training available on specific shop issues. I feel that we don't understand all the amazing things we could be doing if we knew how to better use the software.

It is user friendly and gives access to all vehicle data, but this data is also available through most other estimating software programs at much lower costs.

Buyer Beware ....This company uses one sided contracts to lock their customers into agreements where they can and do increase their rates. Crooked Crooked Company Policies.

I prefer this software to Mitchell because it is more user friendly.

Customer service could be more helpful with providing assistance in real time.

[sensitive content hidden] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC.

Not much do dislike besides deleting lines simultaneously.

Ease of use is high especially when training new team mates. Access to most information needed

Need to make reports more adaptable. Cannot customize enough.

It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .

The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.

I the system could be great. The problem is the support! CCC rep will be at your shop every month trying to sell you the system showing you how well it works. Once you sign up, is where the problems start. Training is where they fail. You get some online training and couple of days in house. After that forget it, You will never see anyone again. Unless you pay for it. All of my other management system there reps come by 3 to 4 times per year to try and help us with problems. CCC answer call teech help line spend 20 min on phone and then they tell you its your problem you did something worng, or system is set up wrong.

You must go to three differnt views to get all the information you need to get thinks done

CCC One does a great job keeping up with today's changing technology, offering segments to their software to create a digital experience for our customers.

My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system.

The most impactful is the production managing as we use to run our morning meetings and helps everyone know wherr everything is.

I wish the app lets you do a little more.

All in one ease of use for total collision shop managment

Scheduling needs to be better. Being able to properly put sales tax on jobs that insurance companies wrote has been a problem that has never been corrected.

The overall integration into being a "one stop" solution for all things body shop is great.

I don't have a specific comment here at this time.

I like the practicality and ease of use of the system tool

I don't see any point that is negative at the moment

CCC is a great product that has many features to help run our business.

There is nothing I would change. They have been very accommodating

Easy to use product that helps provide a professional document to the customer with their repair plan.

It could use better cloud/ online presence for repair planning in the same fashion as the desktop version

Very easy to use and navigate. Very dependable.

I don't believe there is anything that I do not like about this product.

estimating system and their drive to create a better product

production schedule seems to be lacking a bit

Ease of use and support from local and internal TS

Better inventory management and load leveling