CAP Retail Point of Sale Reviews

Pros

The promised ability to use my existing hardware which was not possible with any other grocery specific POS program.

Cons

It was not specific to the grocery industry and is not flexible in changing to changing needs within the grocery industry. For example, when an additional tax was imposed for telecommunication cards this program did not have the ability to differentiate it which would be required in order for me to report taxes to the state. Also, my own personal, custom gift cards cannot be processed through the system nor can I scan and process Major gift cards through this program.

Pros

Once the system is set up it is easy to use and the reporting features are very useful.

Cons

The limited ability and cost to communicate with accounting software like Quickbooks online.

Pros

CRE is a good program for the kind of business that I run. I recently purchased a grocery/liquor store which has a RV park and small hotel that I have been able to manage through the software. It was a lot of work setting up inventory, and incorporating the RV/Hotel to make it work with the system but with due diligence and with the great support POS provides has made managing my business far easier then it would be without it.

Cons

​I have had only minor issues with the hardware for example the key boards that are sent with the system are not worth the box that the were sent in had to replace them with in a month of receiving them. The keys stick and get stuck and not everything can be done efficiently through a touch screen. The back office program is a great program with good reportage, but working with purchase orders need some work. The creation of a PO doesn't work with real world situations. Once generated the can't be adjusted when faced with stock outs or quantity changes. So I don't us it to generate my orders with vendors, more so for receiving my orders.
Again these are just minor issues. Again the reportage you get form the system is very informative and allows you to efficiently manage your day to day, monthly and yearly reportage.

Pros

Have been using the CAP POS system in our employees' store for 20 years +. Easy system for cashiers and administrator to learn and use. On the very few occasions that we've had issues, tech support was very responsive and fixed the problem on the first contact. No need for call backs.

Cons

Wish there was some way we could link it to our website so it could automatically track inventory on our online store and show items as sold out. Right now , we run reports daily and adjust manually. But Reports module is very easy to use and provides many different real-time reports with variables depending on info you are looking for.

Pros

Back office is incredible - so nice to have access to everything that we do from purchasing, receiving, tagging, selling, reordering, customer history, discounts, special sales - I could go on forever. I can't imagine what more could be needed.

Cons

We started using CAP when we first set up our business over 20 years ago and have enjoyed the upgrades over the years. Now with the incredible support we are getting today it is wonderful. The program is sophisticated and with so many options it is so much easier to utilize more features with the new support available. I wish we had access to that years ago. I spent a lot of time with trial and error trying to utilize different features but now I can just pick up the phone and within a very short period of time, I've got my questions answered or problems solved!

Pros

The customer support team, in particular [SENSITIVE CONTENT HIDDEN] has been awesome. [SENSITIVE CONTENT HIDDEN] was fantastic with getting my problem solved as quickly as she did. I hope that she answers any future calls we need to make.

Cons

Inability to add surcharge for credit card/debit purchases. Our credit card processing is through Payment Depot/First Nashville and the need to go to a separate screen and hit another key, while our customer is waiting is cumbersome and not efficient, either time wise or financially. We have been told that this is due to us using First Nashville, but it is hard to believe that a processor of this size is not set up in your system for this to be handled. Please feel free to contact me for further response.

Pros

Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use.

Cons

Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly.

Pros

This software is great at inventory tracking. I use the Advanced Reporting also that allows me to customize various reports that are not offered as a standard report.

Cons

I wish is had a way to export several fields all onto one report into an excel file. The only export offered is from their list of standard reports. So I have to download 2 or more reports into excel and then merge the data together to get the needed information.

Pros

Very easy to use and train on. Well thought out and designed.

Cons

Having the ability to save credit cards encrypted on file was a nice feature in the other POS system we had

Pros

Easy to operate and maintain POS .
[SENSITIVE CONTENT HIDDEN] are best in team.

Cons

Only future it has to be add like Daily Journal Reports so you can see whole day details.

Pros

simple to use, user friendly and easy to train new employees

Cons

I can't put large pictures on the boxes, Wish it would have a full pictures and text on top of the picture.
Online report printing is not available. I can't print daily sales report from my home office.

Pros

Very easy to use. I most enjoy the ability to set up hot keys for the items that we sell the most.

Cons

Would like to see a functionality to be able to take credit card payments over the phone for credit card purchases.

Pros

This software allowed efficient customer service and quick delivery of quality product. It allowed the staff to communicate orders efficiently to the kitchen.

Cons

There really weren't many cons associated with this software.

Pros

User friendly. We are a culinary school, so the training mode is very useful.

Cons

a bit hard to figure out how to completely void guest checks and set up dining room tables

Pros

Only software that met the needs of my customer allowing for retail and restaurant sales.
Customer owns the software which is what my customer wanted.
Import of inventory was fairly easy and Customer Support was able to import customer basic data.
Staff was able to learn quickly.

Cons

Customer history could not be imported.
Reports could use improvement. Customer reports are available but difficult to learn. My customer has to rely on me to create them, the Advanced reporting is not user friendly. Formatting on the "built" in reports are not customizable unless exported to cvs, excel, etc. and even then, require some technical expertise.

Pros

EASE OF USE, GREAT CUSTOMER SERVICE, LARGE ENOUGH TO GET ALL OF OUR INVENTORY ON IT

Cons

TRYING TO USE THE IPAD FOR ORDERS, WISH I HAD MORE TIME TO LEARN THE SYSTEM MORE , HAVING TO LEARN AS I GO

Pros

Easy set up. Easy to use. Helpful support

Cons

There were a lot of features that were of no use to me.

Pros

The software is easy to use and easy to train my employees for our business needs.

Cons

in the beginning it was a little confusing but with the awesome support team they helped us tremendously with starting our retail business

Pros

Ease of use & functionality of the system

Cons

The look & design could use some updating. The screen & layout is outdated

Pros

How easy it is for all to use, weather it is a computer user or someone new to them

Cons

It would be easier if I had a button that would add new inventory easier

Pros

It is very user friendly and easy to Use

Cons

I was told there is not a monthly service charge then later I saw that if I do not stop the monthlyservice charge it will activate and start itself.

Pros

Easy to Setup. It has local Database as well back up available in the cloud

Cons

It needs a lot of updates. i.e. also more Templates. Moreover, It needs a lot of integrations or APIs to be enabled.

Pros

It was easy to learn. On screen icons help guide you thru the system.

Cons

It has a few flaws like everything does.

Pros

Easy to use any one can operate without any
Problem

Cons

Very poor softwear We have to restart computer every 20 min as connection to the scanner scale , touchpad and printer lost one after another

Pros

The system is intuitive and user friendly.

Cons

Occasionally there are issues with settlement.