--- description: Learn how Freshstatus can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshstatus Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshstatus](/software/116731/freshstatus) # Freshstatus Canonical: https://www.getapp.co.nz/software/116731/freshstatus Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/116731/freshstatus?page=2) > Freshstatus is the new standard for incident communication.Freshstatus enables businesses to communicate incidents \& scheduled maintenances with their customers in real time. Communicate with customers with real-time email \& twitter notifications, showcase reliability with historical uptime > > Verdict: Rated **4.6/5** by 73 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshstatus • Public status pages to communicate status of system, incidents and scheduled maintenance with customers in real-time • Freshstatus offers incident management tools including incident templates, editable updates, and private notes allowing users to communicate issues internally and externally. • Customers can be sent real-time notifications through email to proactively inform them of any issues, and updates can also be pushed to Twitter. • Reminders are sent out for scheduled maintenance to notify customers, and statuses are updated automatically to provide information on how long maintenance has been ongoing and when it is due to be completed. • Freshstatus tracks all service availability, incident, and maintenance metrics, providing users with insight into incident frequency, mean resolution time, and which services are impacted most often. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 73 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Freshstatus is free for up to 250 subscribers. Pro: $25 + $5 for every 100 subscribers. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Notifications - Customisable Templates - IT Incident Management - Incident Reporting - Maintenance Scheduling - Real-Time Notifications - Reminders - Status Tracking - Task Management ## Integrations (3 total) - Freshping - Statuspage - Twitter/X ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Incident Management Software](https://www.getapp.co.nz/directory/1415/incident-management/software) ## Alternatives 1. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.getapp.co.nz/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [Site24x7](https://www.getapp.co.nz/software/91129/site24x7) — 4.7/5 (344 reviews) 4. [SafetyCulture](https://www.getapp.co.nz/software/102403/iauditor) — 4.6/5 (253 reviews) 5. [ilert](https://www.getapp.co.nz/software/187171/ilert) — 4.7/5 (64 reviews) ## Reviews ### "Easy to Use" — 4.0/5 > **Verified Reviewer** | *20 May 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Its Easy to use, integrates flawless into the other systems > > **Cons**: none, everything works fine at the moiment ----- ### "Experience with FreshWorks and FreshStatus Product" — 4.0/5 > **Jon** | *4 May 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and ability to self implement the software at our own pace. > > **Cons**: Would like additional integrations with industry leading US software > > Great experience so far ----- ### "A very good start" — 4.0/5 > **Tom** | *22 May 2019* | Pharmaceuticals | Recommendation rating: 6.0/10 > > **Pros**: The fact that I can now present a one stop shop to users on most relevant facts with regard to IT Service delivery > > **Cons**: At the moment the system is very much a stand alone tool, needs tighter integration with Freshservice > > The tool is easy to manage. Integration with both change management and incident management would be great. The ability to remember status of service collections i.e. collapsed or open would be good. Also ability to show a collapsed view of scheduled maintenance with only key fields shown and expandable to detail. Whitelisting based on domain or in addition to versus IP range would be preferable ----- ### "Lightweight, efficient and full of features." — 5.0/5 > **Jaitish** | *4 June 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Incident reporting is very easy through Freshstatus. Loads of features make the experience even better. It has great integration power with the rest of the Freshworks suite of tools and other integrations as well. > > **Cons**: There was nothing we didn't like about Freshstatus. ----- ### "Freshstatus in WOW" — 5.0/5 > **Leonardo** | *25 June 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Freshstatus is the best. The prices are neither too expensive nor too low, so it's somewhere in between, however there is always the free version\! > > **Cons**: Freshstatus for me does not have many problems, of course there are other better software, but for me this is the best especially for integrations with freshping and others. > > Freshstatus is a middle ground for those on a budget, there is also the free version which in the end is not as limited as it seems. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.co.nz/software/116731/freshstatus?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/116731/freshstatus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Structured Data