M1 ERP Reviews

Customer support is good. You can always get someone on the phone. They do work with you to try and get things figured out. Although you may be on the phone a long time, so plan accordingly.

Everything pretty much. It's the least user friendly software we've encountered. It's not a visible system, everything is buried deep within. It takes many different clicks and screens to see what is needed to see. Doing any retail type business with different price levels is very troublesome. Information that should be simple to look up in near impossible. This system also puts your parts from a PO in the order they want to, not how you entered them. you can't customize any reports without paying or going through a bunch of trouble. We have stumped our techs several times with simple issues that can't seem to be resolved. You can't just hit print on any screen, you have to "generate a report" Creating parts in the system is cumbersome as well. You have to close one window to open another when creating the part, you can't check from one part to another to compare. There's several errors that pop up. The cost of this software was far too high for how much time it added to our work day and work load. We also had to upgrade our main server and some computers to accommodate this software. All in all, this system is not a simple system.

Excellent customer service with support on software and hardware questions. I have had consistently outstanding support from the customer service group supporting the E2 MFG system. Good value for the product provided. Accounting module works well for us and allows us to use one system for our manufacturing processes and our accounting functions.

Some of the changes made through upgrades have been pretty frustrating and seem to be focused on a select few customers and don't make sense for the rest. (most recent example: Purchasing Module - addition of required Location entry for Receivers as a default instead of a choice to be made within the company preferences.)

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

E2 is a huge step forward from where we were as an organization. The powerful features and endless options make the possibilities for this software seem endless. If you want to perform a particular function odds are E2 has a way to do it.

E2 was such a drastic shift from where we came from that eployees took a long time to adjust, Those that are willing to experiment with the software and its capabilities have had a much easier transition than those who are not.

We love the order, purchasing, inventory and accounting modules. We just started exploring the quality module.
Also the support is top notch. They always take time to review the question or issue with you can provide the best possible solution.

We struggle with the MFG Shop and Scheduling as its not easy to manage and requires a full time person to manage. Also the shop users found it slowed down their efficiency as they scan, job, employee, pieces accepted, etc.

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

This software is very versatile and covers everything from quoting through shipping. The accounting module keeps everything in one interface so there aren't any integration issues.

The quoting module uses estimate codes that you can not see all at the same time. Reconciliation of accounts only works on a calendar month basis. Credit cards require jumping through some hoops!

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

Abilty to customize per user and not effect others.

Clear upgrade evaluation from V 8 to V 9.2

We have been using this software for 10 years and I don't know how we ever survived without it.
Product Configurators really helped us streamline our estimating and planning processes.

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
I'm not good at cons...

The software allows you to quote and then enter and order using that quote and then invoice right in one platform, easy peezee!

The RMA portal needs a little revamping

Great support from knowledgeable employees at Shoptech

The level of user customization could be a bit more in depth

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

i like the range of information that is available at the fingertips

could have a more modern look and feel to it

The amount of report options is wonderful you have many different options to retrieve your report

trying to figure out the best way to get a report

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

Ease of use. This software has all the bells and whistles that other ERPs have, but with an easier to use set up. If your system is too complex, or you have more than you need, it becomes difficult to use. I also appreciate that there are training sessions on line. Watching them has given me ideas about what else this system can do.

I would have liked an "old school" hard copy manual that I could read through and highlight.

The way the data flows through the entire process of production to invoicing.

The help option needs a bit more step-by-step explanation. I have trouble finding what I need.

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

As the M1 has grown, there have been times where response times have been a little longer than expected.

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.