QuickBooks Desktop Enterprise Reviews

QuickBooks Desktop Enterprise

4.5 (20,155)
Enterprise accounting, FSM and inventory management solution

Overall rating

4.5 /5
(20,155)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.1/5
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20154 Reviews

Charleen
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our QB online is always ready when we are

Reviewed on 22/10/2020

Cloud services make everything more secure. Not having to purchase an upgrade year after year is...

Cloud services make everything more secure. Not having to purchase an upgrade year after year is one of the best benefits. Our business is sized so that the online version, which does have less functionality than the desktop version, still works for exactly what we need. The tutorials are helpful and there are plenty of YouTube videos to find a resolution for any problem you have.

Pros

The online version of QB makes it easy to always have the necessary updates and current edition. The file sharing capabilities are the exact tool that is needed for the accountant to easily have a hassle-free exchange of the data they need to keep your books and do taxes. QB payroll that can be accessed through the software and there is easy access to QuickBook loan funding should you ever need it. Anytime, anywhere access is a plus.

Cons

The naming convention for some processes are a bit daunting until you learn exactly where they are and what they are called. The updates can cause features to be relocated, making them difficult to find. As with all cloud-based software, sometimes there are issues with the online connectivity.

Qasim Khan
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QuickBooks is a useful software for small and medium enterprises

Reviewed on 7/10/2023

Pros

easy to using of this software is the reason that i like

Cons

easy to formulate financial reports base on this it save time of users

Jon
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

'Enterprise' Appellation Undeserved

Reviewed on 12/04/2017

The unfortunate fact is that a QB Company file can become corrupted at any time for numerous...

The unfortunate fact is that a QB Company file can become corrupted at any time for numerous reasons, and once corrupted your primary option is to submit the file to the Intuit Data Recovery team, who inform you that their repair effort will take up to three (3) business days, during which time your business operations are effectively suspended. My advice is to consider carefully whether your business can recover from such a disruption before betting its future on QB as a business operations platform.

Pros

QuickBooks does a fine job with basic accounting functions, is relatively easy to use, and the report suite is more than adequate for small businesses.

Cons

QuickBooks Enterprise Manufacturing & Wholesale version simply does not work as advertised, as two examples among many will demonstrate. QB offers 'Advanced Pricing' functionality which enables the user to define and apply pricing rules across their client roster and inventory items list. These rules are intended to allow the QB user to apply a 60% across-the-board discount for clients Ajax and AAA, while clients Acme and Consolidated receive that same discount plus custom pricing on items X, Y, and Z. However, after the pricing rules have been applied and those clients are being billed, changing the invoice or ship date results in the deletion of the shipping cost line-item, and changes to the pricing of items on the invoice. Research with QB support revealed that Advanced Pricing suffers from a bug that was known to Intuit for at least 1 month prior to when I invoked the Advanced Pricing functionality, and a full month later Intuit has been unable to remedy the bug. After invoking the 'Advanced Inventory' feature-set, which automatically creates a drop-ship warehouse site, I learned that product being purchased from a supplier and shipped directly to our client was being removed by QB from the count of physical inventory resident on our premises. Intuit tech support rep's response was (paraphrased) "That doesn't seem right, but I don't know much about Advanced Inventory - you should call back tomorrow morning, as the day-shift staff have more tenure and are more knowledgeable".

Christoffel
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It makes bookkeeping simpler to utilize and agreeable

Reviewed on 28/09/2023

I'm extremely glad to have found QuickBooks on the grounds that I have seen a positive rating...

I'm extremely glad to have found QuickBooks on the grounds that I have seen a positive rating across all areas of business. I am glad to at last observer my business see more expansion in income.

Pros

QuickBooks is not difficult to bring into, send out of and straightforwardly coordinate with specific stages. The product was worked in view of the client experience.

Cons

The main issue we have had has been reaching out to Quickbooks now and again. Not many times has this occurred.

Virginia
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Desktop can be the best for you company

Reviewed on 13/10/2023

Pros

Desktop allows you to do so many thing with a large company that is easier that online. The Reports are great as well.

Cons

when there are more than a couple people using the program at the same time it can get confusing as to who has the most up to date copy. Also working from home becomes more difficult.

zouhir
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The software provides a high level of customization options allowing businesses to tailor it...

Reviewed on 29/10/2023

Very good experience and I track my inventory well

Very good experience and I track my inventory well

Pros

Supports up to 30 simultaneous users allowing large companies to jointly manage software and accounting information

Cons

Complex to install and use especially for users who are not familiar with accounting software

Gilberto
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks desktop is awesome!

Reviewed on 13/10/2023

I loved it and recommend it to anyone who needs easy accounting for business

I loved it and recommend it to anyone who needs easy accounting for business

Pros

I felt like I can really keep Al of my spending and company receipts, gas, etc, organized like with no other app

Cons

I couldn’t really find one, I was very satisfied

sarad
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quick book enterprise for Quick order management

Reviewed on 30/10/2023

I use this product for inventory management, customizable reporting and multi-user support.

I use this product for inventory management, customizable reporting and multi-user support.

Pros

Its ease of use and inventory management and order management sysytem.

Cons

It lacks flexibility and accessibility as it can be accessed through smartphones.

Sudhir
Overall rating
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product for business growth

Reviewed on 11/10/2023

Overall I had a great experience with QB .

Overall I had a great experience with QB .

Pros

This software is great and helped me in my business growth. And it really help to save my time.

Cons

The user interface could be better , other wise it would be a great product.

Solomon
Overall rating
  • Industry: Building Materials
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Quick book

Reviewed on 9/10/2023

It is an amazing tool which has helped to easily be in contact with my clients and help them with...

It is an amazing tool which has helped to easily be in contact with my clients and help them with my services. It's also has helped me by easy access to my accounting documents at anytime

Pros

The product is easy to use and it has helped me access and manage my financial books from my computer or smartphone anytime.

Cons

Sometimes the emails don't reach our clients in time hence our invoices won't be delivered in time affecting our productivity and company performance

Betul
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Accounting Solution: QuickBooks Desktop Enterprise Review

Reviewed on 15/01/2023

Overall, QuickBooks Desktop Enterprise is a powerful and comprehensive accounting solution that...

Overall, QuickBooks Desktop Enterprise is a powerful and comprehensive accounting solution that offers a wide range of features to help businesses manage their finances effectively. While it can be quite expensive, the software is well-suited for businesses with complex financial needs.

Pros

QuickBooks Desktop Enterprise is a robust and comprehensive accounting software that offers a wide range of features to help businesses manage their finances effectively. It has a user-friendly interface that makes it easy to navigate, and the software is highly customizable, which allows users to tailor it to their specific needs. Additionally, the software is well-suited for businesses with complex financial needs, such as inventory management and job costing.

Cons

One downside to QuickBooks Desktop Enterprise is that it can be quite expensive for small businesses, especially when compared to other accounting software options on the market. Additionally, the software does not have a cloud-based option, which can be a limitation for businesses that need to access their financial information remotely.

Sheri
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Have been using QuickBooks for my small business for 16 years!

Reviewed on 14/03/2019

The benefits of using QuickBooks are that I stay organized by recording all of my sales, income...

The benefits of using QuickBooks are that I stay organized by recording all of my sales, income and expenditures in real time as they happen which saves me in accounting expenses such as hiring this work out. Also...I liked QuickBooks so well for my small business that I use it to record all of my personal finances as well. I love the reports I have easy access to as well such as Profit and Loss statements that allow me to see quickly how my business is doing this year compared to previous years. I also love that I can track what I'm spending in customized categories that I've created. It also gives me tremendous insight into my sales, ie what is selling, what is not and how it compares to previous years. I highly recommend QuickBooks for not only keeping your finances straight but also for the reports that give you valuable insight into your business.

Pros

Once you familiarize yourself with the product it's easy to use. I have been using QuickBooks for 16 years for my small business for all of my daily, weekly, monthly and quarterly bookkeeping needs. It saves me time and money on accounting expenses and allows me to stay organized. Because I handle all the day to day accounting needs thru QuickBooks I only have to pay my accountant to handle my yearly tax return. And because QuickBooks makes it easy to stay organized with income, sales and expenditures my accountant spends less time preparing my tax return which also saves me money.

Cons

That the Cloud version is a bit too pricey for my small business needs.

Response from Intuit

Thank you for the excellent review, Sheri! I'm delighted QuickBooks is saving you time when managing your daily, weekly, monthly and quarterly bookkeeping, and it's wonderful to know the program has been backing your small business for over 16 years.

I'm sure you're a pro by now, but if you ever need support, know the answers you seek are only a short search away on our Community website. I encourage you to explore this site when you have a moment to spare: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us

I'm thrilled QuickBooks has been able to help you with your financial records, regardless of them being personal or business-related. Thank you again for this excellent review, Sheri!

Warm regards,
Clay, The QuickBooks Team

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Desktop version is better than the online

Reviewed on 22/08/2018

Pros

Desktop - it's easier to have multiple screens open, but can only do one company at a time (online, you can use different browsers to open multiple companies). Has a lot of functionality. The only other thing that is better about the online version (imho) is being able to easily log in remotely - BUT, if you don't do it frequently enough (and randomly) you'll need a verification code.

Cons

Does have an intercompany feature. The online version doesn't allow multiple screens open at once. If you decide you want to cancel your online membership, getting your historical transactions off of it is a challenge. I wish that they still allowed recon of sales tax. Online doesn't give a "fee" and "Interest income" fill in for recon'ing each bank account. There is no listing for any asset/liability accounts that haven't been recon'd or a report showing the last date it was recon'd.

Response from Intuit

Thanks for this review. Your loyalty to QuickBooks is valued, so please know we're proud to be backing your business.

While I have your attention, it'd be my pleasure to address the Cons you mentioned. As a start, you can open multiple windows/tabs of the Online software. This Community-hosted article outlines the details (community.intuit.com/articles/1456006), and I encourage you to explore the space more when you can. Our multi-function Community database also doubles as a Q&A forum, so jump into the convo anytime you have questions.

Further, you can download your historical data and save it in spreadsheets if you decide to cancel. The info at community.intuit.com/articles/1254966 explains the process, but I'd be happy to pass your suggestions about interest income, flexible sales tax, and alerts about reconciled accounts to the engineers for review. We use your ideas as inspiration and default to it when developing new tools.

Jess, The QuickBooks Team

Osayi Jude
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Plenty of positives..... but QuickBooks will not go far with their customer service relationsh...

Reviewed on 13/02/2019

I was able to prepare our payroll system in record time because of the inbuilt payroll system. Many...

I was able to prepare our payroll system in record time because of the inbuilt payroll system. Many accounting problems prior to its use was gone because of the way the software was designed to handle purely accounting procedures and 3rd party help is seldom needed.

Pros

A good product designed with small businesses in mind. It took care of all the accounting needs of our organization while I used it. It allows for up to 3 users of the programs from a single license unlike many other accounting packages within the same categories. . It is very easy to use with an indispensable dashboard which can be intimidating at first, but appealing once you get the hang of it. QuickBooks allows you to back up the information of your own database which is useful in case of a data tragedy and have benefit of been accessible anywhere due to the online login nature.
It supports importations of data from Excel, Microsoft Office Accounting, and even older QuickBooks versions. so you can easily move your existing work in excel to it. It has well developed Features for inventory and payroll which meant I did not have to pay for a separate payroll software. QuickBooks performs a full system audit imprints regularly which help users monitor the integrity of the system at any time. The pricing is currently fair for the monthly fee. If you are a user of Hubdoc, you can easily integrate it with QuickBooks to add functionality like I did.

Cons

QuickBooks service does not inspire confidence at all. You cannot boldly trust it to work whenever you need it. If the program is not giving all sorts of error codes, then it will hang thus preventing you from doing your job. It seems to choose by itself when it wants to work. It can be very frustrating if these happens especially when you are on a deadline. This was the main reason we stopped using this product. The customer service is dreadful. You get the feeling not a few of their representatives don’t know jack about what they sell coupled with their very Unprofessional approach to customer’s query.
The lack of a desktop version (without the need to use a browser to access QuickBooks services) is another reason I got fed up with QuickBooks.
QuickBooks does not support payments in multiple currencies consequently, you need to improvise if your currencies is not included. For a software that has been around for a very long time, it is unacceptable. It also cannot be used with some social media applications like Skype for example.

Sherry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I've Been Using QuickBooks Since 1995

Reviewed on 19/11/2018

I've had a wonderful experience with QuickBooks over the years. I have to buy the updates, but I...

I've had a wonderful experience with QuickBooks over the years. I have to buy the updates, but I find somewhere online that I can get the latest for less than buying it direct and I am able to keep my version pretty up to date. Using a different and early DOS accounting software was so complex that I couldn't even figure out how to open up the software and get started! I cut my losses and purchased QuickBooks. I took a local course on how to use QuickBooks and was off to the races immediately. If you are not really terrific with software, it might be a good idea just to pay someone like an Enrolled Agent to come in and install the QuickBooks for you and get your accounting set up. Later on, when you've been working on the software for years, it is worth it to have started out correctly with some professional help.

I have my accountant come into my office every year or two and go over my books to make sure everything is looking good, entrances are correctly attributed and so on. That gives me a good feeling that I know I can rely on my information in QuickBooks. Anyway, I do recommend this software.

I am a computer professional, a web developer, but was a CPA secretary, went through a Word Processing course in the early 1980s, then became a Paralegal and continued my computer education at the University here, then went into business with my husband, so I'm quite familiar with QB.

Pros

I like how easy it is to keep track of my check register, vendors, customers, do my payroll every week, enter and pay bills and find things when necessary. It is a reliable accounting software that is used by millions of people, so it is pretty easy to take my reports in to my accountant each year and have her do my taxes. I own a small business with 4 or more employees and QuickBooks has made it possible for me to do my own books all these years and keep better track of what is going on with our finances.

Cons

I am not wild about the way that the payroll add on renews. You have to buy an additional module or what ever you want to call it to keep the payroll tables updated. For some reason the updating can be very iffy and I will go to do my payroll and suddenly can't do it. Of course, this only happens when there is a time crunch and I need to quickly whip out some paychecks. But, for the most part the software works so well that I forget about this problem fairly easily.

Response from Intuit

Thanks a ton for taking the time out to review, Sherry. Your 20+ year loyalty is valued, so thanks a ton for being the best part of QB for all these years. We're proud to be backing you and your husband's business.

Should you ever run into issues with updating tax tables, I encourage you to contact the Customer Care Team on Facebook (Intuit QuickBooks) and Twitter (QBCares). The agents monitoring these channels have the tools to help in a crunch and would be more than happy to lend a hand.

Here's to SkywayTools.com and your continued success!

Jess, The QuickBooks Team

Betsy
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QuickBooks- Accessible for Small Businesses But Limited.

Reviewed on 1/02/2019

QuickBooks is no substitute for having a client database, however, the company I worked for as...

QuickBooks is no substitute for having a client database, however, the company I worked for as accounts payable and receivable had no other database program. While the limitations of QB for this was frustrating at times, it did a great job of keeping data organized and easily allowing input for new and continuing contacts. The customer service was as helpful as they could be, however I had to make the same calls for the same problems often several times within the year, only to learn that on-going glitches existed in QB that required workarounds. Customer Service wasn't always forthcoming on this, but their forums were very helpful.

Pros

QuickBooks is fairly easy to figure out for first time users, even those without a bookkeeping background. There are many tutorials included from the home website, and it's been around long enough that users have posted fixes to various known issues. It's useful in creating form templates, such as invoicing, proposals and receipts. Reports look good, and can integrate with many 3rd party platforms.

Cons

QuickBooks lacked much help for Inventory tracking and scanning. While you are able to create an inventory list, it's too easy to accidently miscategorize items and wreck the usefulness of the cataloging features. The inventory interface is a bit confusing to start with and connecting the inventory reports with logged sales is not practical. It doesn't happen automatically, but must be manually checked since there are many bugs that create errors or problems with data retrieval.
When creating templates, it can be tough to figure out how to connect certain field codes with data areas to fill in. I spent many hours on the customer service line to figure some of that out. Even then, I was creating or finding "work-arounds" for some glitches that QuickBooks just doesn't fix or update.
One of the most frustrating issues I personally found was the coding of expenses. Without some universal system, numerous employees can simply invent new codes for similar or same items, which creates many redundant and incorrect reports. Turnover in your office can produce serious inconsistency.

Response from Intuit

Betsy, thank you so much for providing an insightful and thorough review of QuickBooks. The details you've shared have painted a detailed portrait of your impressions of QuickBooks, and I appreciate it very much. I loved reading your comments about where you found the program to be beneficial to your business.

Please be assured, your voice is important, and the comments you've provided about the software have been sent to our Product Development team. Feedback like yours is instrumental for the growth of the program, and it will be used when considering future updates to QuickBooks.

Thank you again for your wonderful review of QuickBooks, Betsy!

All the best,
Clay, The QuickBooks Team

Robert
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Comprehensive functionality, but obscures your books

Reviewed on 2/11/2018

QB is a solid accounting package used by many. My experience is that it is very stable and suitable...

QB is a solid accounting package used by many. My experience is that it is very stable and suitable for those at either end of the spectrum of needs and experience. Novices can just use each of the modules as is and ignore the extra functionality. The poweruser may need the many different features.

However, if you are in the middle ground with a good understanding of bookkeeping, and want some flexibility in your entries, I find there are two many icons, menu choices, and options for each task I want to do. Example, printing a standard financial statement means selecting from 3-4 menu options, following by a dialog of options. Really I just want a date range and get the statement.

Pros

QB is rock solid, never had an issue (defect). It is comprehensive and has functionality for every operation and looks after a lot of 'behind the scenes' stuff such as tax reporting (automatically capturing your tax credits and customer charges)

Cons

The overall feature set makes it hard to see a clear picture of your books. Everything is done through a series of modules (sales, purchases) and it automates from there. A normal sequence is; Sales, then deposits, then bank reconciliation - works fine. However, if you have a deposit that is not from a sale the dance to make the entries seem obscure. Or if you pay for a purchase directly, you still have to enter a payable, then pay it in a separate step. Not big issues, but I use other accounting software that gives me much more flexibility without the double steps. (Note: in the example of the payable, you can do a direct journal entry, but then it does not show up in the supplier history for some reason.)

Response from Intuit

Hi Robert. I'm glad QuickBooks is providing a comprehensive tool to your consulting business. I'm here to ensure you can take advantage of the functionality while still getting a clear view of your books, however. I'll include a few excellent outlets below, which serve as central hubs of workflow tips.

1. For a feature walk-through, check out the Community at https://quickbooks.intuit.com/community/Getting-started-with-QuickBooks/How-to-Use-Features-and-Functions-in-QuickBooks-Online/ta-p/170181. You'll find tips on the way QB sequences tasks and the workflow for your accounts.

2. This link is another excellent space, as the insights hosted in the YouTube provide visual references for the tools provided by the software. The following playlist covers reporting and statements, and I encourage you to explore the channel further when you get a chance: https://www.youtube.com/watch?v=ndR4lgu2nT8&list=PLVxBmyedTVhTWFPItuhzmbHRzZzCxmGFT.

Jess, The QuickBooks Team

Jessica
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QuickBooks - everyone can be a bookkeeper

Reviewed on 19/09/2018

Pros

First, I've been using QuickBooks for over 11 years. I have used both the desktop software and online. Right now, all of our companies use Quickbooks online. I'm a big fan. If you have ever taken an entry level accounting class, you have all the knowledge you need to run QuickBooks. The ease of use is the best I have found and I've used a few other accounting systems that I won't name :) But QuickBooks far exceeds those others. You can easily customize your chart of accounts, create invoices and sales receipts, run payroll, manage users, complete bank reconciliations and manage the chart of accounts. It doesn't take a professional to learn the software which is what I love.

I have to talk about their support. They are amazing! We had to switch over another one of our companies to QuickBooks and the process from the old software was a nightmare. I spoke to QuickBooks support and they stayed on the phone for over 4 hours with me getting it to transfer. The support was unprecedented and in the end, they really pulled through to get the old accounting software to transfer into Quickbooks. Never seen anything like it before. I was thoroughly impressed.

Cons

The software goes down quite often. Sometimes we get errors that we can't log into our account or even that our account is active, which I know isn't true. We wait a few minutes, refresh, and alas we are back in business. Even with this headache every once in a while, I would still choose this software.

Response from Intuit

We really appreciate you taking the time to write this glowing testimony, Jessica. It's been great having you as a part of the Intuit Family during these past 11+ years. What you said in your review title is so true. Everyone can become a bookkeeper. Sometimes, they just need the right tools in order to do so. We're so glad you made QuickBooks your bookkeeping tool of choice. By the way, if you run into a future situation where the site appears to be down, this tool can come in handy and potentially get you logged in faster: https://fixit.intuit.com/

We look forward to backing your business for years to come!
-Kristian, The QuickBooks Team

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

it's a love hate relationship

Reviewed on 2/11/2018

Setup isn't difficult, but it's very time consuming. It's difficult to use the update product once...

Setup isn't difficult, but it's very time consuming. It's difficult to use the update product once you lose the initial program. I've changed computers that originally had the program installed (when it was a CD). After changing the laptop, and losing some information, including the CD, I wasn't able to prove previous ownership and had to purchase the new complete program which is much more expensive. I hope that problem has been corrected since I would think the d/l'able programs can be tracked more easily.

I call this a love/hate relationship because QB gets you to love the program, then makes it difficult to continue with the same program once the 3 years are up. They know they "gotcha"! but, all in all, it's a program I wouldn't want to do without when having a business. I also use this program to keep track of not for profit organizations, too. It's a very versatile program for any type of business. I used the contractor program and have been able to customize it for the Nonprofit. I began using QB in 2003. It's certainly grown since then!

Pros

I like QB for it's completeness to operate a business. It integrates your banking, your customer base and sales and/or estimates seamlessly. You can use it to email customers or print out what you need. There are so many facets to this software it'll take you a while to get to know them. Once you do, you'll be forever beholden to use them. It's hard to go back to a simple spreadsheet again. All invoices/estimates are custom-izable. You can use your logos and iven if you're a small micro business, you present yourself as a competent, savvy businessperson.

Cons

You must purchase a new copy every 3 years. Some of the features you get used to using become un-usable if the newer version isn't purchased. QB doesn't support many of it's features after the program is 3 yrs old. You can still use the program, but some of the conveniences are gone, such as emailing invoices, or payroll. QB has a habit of having you get used to their newer features and then take them away once the program is more than three years old.

Response from Intuit

Thanks for your honest review and loyalty. It'd be my pleasure to touch on why updates occur, as well as how you can move data between computers. I assure you there are steps in place should you no longer have the original CD, and this article covers the process: https://community.intuit.com/articles/1771783. Furthermore, the info in the following link walks through how to avoid losing data when moving: https://community.intuit.com/articles/1764250. The insights there will save you valuable time moving forward.

As for the 3-year lifetime, we work hard to deliver the most secure and state of the art software on the market. This means the back-end systems comprising sensitive connected features, like email and payroll, must be replaced within that time frame. Full upgrades are the best way to safeguard your data and customer info. Should you have further questions, I invite you to email me directly. I'll gladly answer them in full ([email protected]).

Jess, The QuickBooks Team

David
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Just say No-to-It

Reviewed on 16/02/2021

This is software on life support. Intuit is rapidly investing in online. I switched to Quickbooks...

This is software on life support. Intuit is rapidly investing in online. I switched to Quickbooks Online, by the way and LOVE it. I tried to use the desktop "enterprise" version because I needed some advanced inventory and reporting features. Worst decision ever. They didn't work. Spent 5+ years trying to find a work-around. Finally Intuit made it possible to migrate to Quickbooks Online. It worked really well and I'm a happy camper now.

Pros

It mostly worked, some of the time. I was able to transfer my data to Quickbooks Onine.

Cons

The General Ledger worked most of the time, however, about every-other month the Balance sheet would be out of balance and require a rebuild. If you were to list out every feature of QBE, I would be able to find a problem with it. This is the Frankenstein of software. Every "enterprise" feature is just someone else's software poorly glued onto QB. Calling this software Enterprise is a flat out lie and Intuit should be ashamed. Basic features cannot be changed without all users logging out of the system. Most of the "advanced" and "enterprise" features don't work as advertised. Cash flow reports were NEVER accurate.

Alternatives Considered

NetSuite

Reasons for Choosing QuickBooks Desktop Enterprise

Was looking for the ability to integrate software

Reasons for Switching to QuickBooks Desktop Enterprise

Price
Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Intuit is profiteering with their new subscription model

Reviewed on 13/07/2023

It will take decades for their online products to catch up with their desktop software, and even...

It will take decades for their online products to catch up with their desktop software, and even then the desktop software will run much more smoothly due to their inability to maintain and set parameters to the local software used to access their product (web browsers) and the users ability to invest in the hardware stack to ensure the most seemless experience which often times for advanced users is highly system intensive.AccountEdge seems like one of the best options to suggest to clients moving forward. Here's to the a smooth transition for fellow users.

Pros

As a 10+yr user, we were ready to pay the three year price today which apparently is $1.3K/yr now, technically $3.9K/3yrs (assuming they don't rasie the price again) for their new subscription model since they're refusing to offer even the most basic technical updates or even access to the downloaded desktop software after "subscription" ends.

Cons

The price is up from $549 just over three years ago, effectively raising the price 609%. This could easily be seen as profiteering and hopefully Intuit QuickBooks is faced with a large enough class action lawsuit to bring the executives back down to earth. The most unfortunate part for Intuit QuickBooks is that once clients leave it will be near impossible to bring them back. Based on the feedback I've been reading, this could be a real lesson for the price elasticity of demand, it's tempting to short the stock.

Alternatives Considered

FreshBooks, Sage 50cloud Accounting and Xero

Reasons for Choosing QuickBooks Desktop Enterprise

Price

Switched From

AccountEdge

Reasons for Switching to QuickBooks Desktop Enterprise

Features and training for a good price.
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Software that any accountant could not live without

Reviewed on 22/08/2018

Pros

QuickBook is the one of the top accounting software. It greatly deals in assisting with fixed asset
management, billing and invoicing of income, payroll management, bank reconciliation and others. As
an accountant, I have used this software since I can remember. Not only that it is capable of more than
enough tasks than any other software I have personally tried, but is very user-friendly as well. The
monthly starting price was easy to keep up with and not financially draining at all when I used it before I
started working at an institution. The current institution and team I am in highly suggested QuickBook.
The availability of tech support 24/7 is a plus for our trainees. QuickBook can also be great for any
starting businesses; it tracks invoices, payments, expenses, amongst others.

Cons

A limitation with the number of characters in names, titles, or products is one of the problems I have
faced upon using this software. Being unable to name two projects similarly is also a difficulty at times,
since most clients and products have same names. Although these cons may seem fairly important, it is acceptable. The pros, and the usage of this software is far more superior than its cons.

Response from Intuit

Thanks for taking the time out to leave this review. I'm delighted to know we're doing our part to keep you on your business on track, as we're proud to be backing you.

As you mentioned, you're a seasoned QuickBooks user, and I appreciate your loyalty to us. It'd be my pleasure to pass your expert feedback along to the Engineering Team, as they use your suggestions as inspiration. Increasing the characters and providing more flexibility in naming projects are brilliant ideas, so I'll forward your comments to the developers directly.

Before you go, I encourage you to bookmark our Blog (https://intuit.me/2L2zqTv). We use this space to post about new and coming product enhancements. Many of them got their start in the feedback channel because when you speak, we listen.

Jess, The QuickBooks Team

Joel
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There is a reason it is the #1 small business accounting softare

Reviewed on 16/08/2018

QuickBooks is your best friend if you are an office worker or new to accounting as it is extremely...

QuickBooks is your best friend if you are an office worker or new to accounting as it is extremely simple to use. If you are a developer working to interface with it from outside systems you will learn to both love and HATE it. All in all I certainly recommend it to all my clients as the benefits most surely outweigh the problems.

Pros

- Easy to use, intuitive interface. Even non accountants will be able to dive in and use the software.

- Powerful features and reporting allows you to really see where your P&Ls are sitting.

- Tons of training and support available from a wide variety of sources.

- Import and Export ability allows you to interface with other software or pull data into other programs for custom reporting.

- Ability to interface with outside programs to sync data automatically.

- Allows for tracking of inventory and placing/receiving purchase orders from vendors.

- Gives a decent audit trail on item/customer activity so you can see what happened with your financials.

Cons

- QuickBooks is truly incredible, but their database architecture and some of their restrictions are incredibly dated. For example, they limit customer names, product names and several other fields to 31 characters. In today's more complex market it is extremely easy to have product names that are longer than 31 characters and QuickBooks will not let you enter them. They will tell you to either cut the product off at 31 (which can create duplicate names which is not allowed) or they will tell you to rename the product. Neither is good option for most companies. This becomes very apparent when you have customers with the same name, for example John Smith. QuickBooks will only let you create one of them and prevent the other from getting added. Their solution again is to rename the customer by giving it extra characters like a space at the end, or adding a 1 or a 2. But when you are limited to 31 total characters and your office staff then has to make sure that they select the right customer when working with a record, well you can see where these solutions are not really workable either. The pros of the software certainly outweigh this issue and it is possible to come up with internal naming conventions to fix these issues, still with a company the size of Intuit and software as popular as QuickBooks these issues should have been addressed years ago.

Erik
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

QuickBooks Enterprise - not really suitable for multi-location businesses

Reviewed on 16/11/2018

QuickBooks Enterprise at first glance seemed like a good fit for my 5-location business. The...

QuickBooks Enterprise at first glance seemed like a good fit for my 5-location business. The feature set is rich, is a widely accepted accounting package and came with a nice support package. The fundamental features of the software are quite impressive and met the core needs of my business with range from retail sales to large projects. To handle the multiple locations, there is a "class" (location) construct that allows you to use a single chart of accounts and use class to designate where things apply. For standard income/expense accounts this works well and I can track sales and expenses easily. Where the implementation fall very short is with asset/liability accounts. For example, if you have 100 widgets in class A and 0 in class B (store A and store B) and you transfer 50 widgets to class B, the count of widgets is done correctly, but the inventory value of the transferred widgets still remains in the first class. It's made a mess of my inventory values and we've had to resort to processing manual GL entries anytime we transfer items from store to store. The same holds true with banking - the class structure is only partially implemented. There are work-arounds, but they're slow and cumbersome.

Reporting is another soft spot. There are plenty of pre-made reports that are decent and you can build custom reports. The issue is that custom reports are very unstable and more often than not, you'll find that reports lock up (or frozen as you'll read everywhere). This makes them pretty much worthless unless you enjoy creating a new custom report every time you want to use one.

Customer support is very energetic, but it's mainly people who have never used accounting software outside a PowerPoint driven training scenario. The usual answer is to either use Google or look on the Intuit community forums. Fairly disappointing. We've managed to figure most things out, but it's taken far longer than if we had access to people with real-world experience. There are a couple of great YouTube users (Hector) who were very helpful with their videos.

Pros

Simple interface
Widely used by the industry
30 user capability
Mid-rage price tag on a subscription basis

Cons

The class implementation is only partially implemented and causes great pain when using this to run multiple locations
The performance is marginal
Required a lot of extra plug-ins to accomplish things
Custom reports are reasonably flexible, but are very, very unstable and aren't very usable.
Customer support is lackluster with the common answer being, "have you looked on Google?"
Credit card processing through Intuit is not competitively priced

Stefany
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good, not great. Getting better.

Reviewed on 13/10/2016

Currently, I use waveccounting.com but needed 1099 support and the ability to support and the...

Currently, I use waveccounting.com but needed 1099 support and the ability to support and the ability to have an independent contractor account. As of now, this is not an option forcing me to do a lot of double entry. I started using QB online after reading the reviews and speaking with a customer service representative. She was excellent at answering my questions and making sure what I needed would be present in my account.

Execution - This was far more frustrating than I anticipated. I have a background in programming so I am not on to give up on software easily. I found the controls set in place to help you often hinder you. I feel that I should have had a better set-up option to allow for more choice in what would be automated. All of my categories were changed upon importing. The automation routinely got it wrong despite it's ability to "learn" from past choices.

Go Zen - What I have learned. You really need to start from scratch. Don't import until you have clicked every button and set-up the account in a way that is most efficient for your company. I am currently in the middle of my new set-up and I am beginning to see the benefits of QB and I feel it will be a more efficient choice going forward.

One of the top reasons for choosing QB was their integrations. Specifically, Zapier. My brokerage runs on AI's and a lot of data automation. Adding the ability to add customers, invoice and payment follow up potentially saves me hours of work each week. IT also allows me to have my CRM talk to myI took the time to look at all the integrations available and it is an impressive collection that is growing.

As of now, I would recommend this software but with a healthy dose of patience. With a better on boarding solution, I think a lot of the frustration for those of us in the middle of running a business and a need to get up and running quickly would help a great deal. Overall, it's a robust system. It has a lot of option for every type of business.

Pros

The ability to integrate it with my current apps via Zapier. 1099 creation is huge. Great for working with independent contractors. I really like that I have a phone app for updates on the go. I can do my accounting while on the subway.

Cons

A little confusing to get off the ground unless you have time to really sit with it. Would prefer better onboarding. More options to edit the statements and invoice look to better match my company and stand out.