After looking at a dozen apps, Filestage won
Filestage is great! It helps us to streamline the review process. As an online business with clients all over the US, it helps a ton. I highly recommend Filestage.
- Easy to use: Although some of our clients struggle to learn it, overall most love it! We get tons of compliments on it. Not only is it easy for our clients, but it's easy for our team to use as well.
- Customer service: Whenever we have a problem, Filestage jumps on it.
- Simple UI: Unlike so many apps like Filestage, they do not complicate the UI. It's clean and simple.
- They listen!: Filestage listens to feedback. They actually make improvements based on what you say.
- Slow speeds: Since we Filestage heavily, we have had slow load times on occasion. But thankfully, it hasn't been a major problem.
- Client confusion: Some clients who aren't as tech-savvy struggle. But it's not Filestage's problem honestly. The only bit of feedback from them is making it clearer how to use it and making it more clear where the review or approval button is and when it is pressed.
It's... mediocre at best.
On the bright side, it does do what it claims to do. Most of the time. When there aren't bugs. And they are constantly improving the app, so there's that.
But... it's buggy. Often we receive complaints from clients about a video not loading, or not playing back, or not being able to scrub through the video. Or even being redirected to the Filestage homepage without any errors. There are better alternatives, but you have to pay more for them.
Wish we'd implemented sooner!
Brilliant! Wish we had implemented sooner, clients prefer the visual approach and we have managed to reduce the number of revisions we have to work through.
Simply a much better review process than trying to email PDFs and collate feedback from multiple people.
No more misunderstandings or long emails to read through trying to understand the changes required. Really easy to use which makes onboarding clients quick and effortless.
Allowing our customers to add feedback directly to artwork has sped up our review process significantly, reducing our time in email and delivering projects quicker to our clients.
Our clients find the overview of which files are in review helpful to get a snapshot of where everything is and who's responsible for the next actions.
Being able to add comments to videos at the relevant time stamps makes giving video feedback a lot easier!
No negative points as yet, but still in early stages of using the software. Very positive experience so far!
My team switched from frame.io to filestage.io for our review process. We primarily produce nonprofit, corporate, and commercial productions. Filestage was just much more robust for us at the time. I do understand that other platforms have emerged that and I hear frame.io has improved since we left, however, we just felt that it was simple and worked. There were some initial quirks we shared with the Filestage reps, and 1-by-1 we saw them resolved. One of the most recent ones is the template feature for projects which has SPED UP our project creation process A LOT! We thankfully are on a grandfathered plan where we pay much less than the current advertised cost, but even so I always felt it was a little more than I wanted to pay. Regardless, in our opinion, Filestage is the best we've used so far.
Support, Ease of use for clients and staff, Adaptability, Flexibility for file types, Options.
Cost is my only Con due to the size of budget projects I do, but might be a steal for someone else.
Huge time saver
Great experience. Customer communication for approvals had never been easier
This is the best way we found to share, comment and get approvals from clients.
When the message arrives at the client it’s easy for them to open the project, comment and reject or approve. The training is baked into the client message.
Reminders keep our projects on schedule and we don’t have to chase people.
It’s fantastic for images or PDFs but web pages need screen capture then post for approval. It would be great if we could just enter URL and it scraped the page automatically. It’s a feature available in some of their competitors.
Must-have for creative process
Filestage has fundamentally changed the way we operate, and I cannot imagine ever going back to the "old way" of reviewing and approving creative.
Consolidated feedback on creative materials saves us SO much time managing back-and-forth rounds of reviews. It's the digital equivalent of a job jacket full of hand-written rounds of creative feedback. The days of marking up PDFs, scanning handwritten feedback, and long emails are over.
There are a few minor features that occasionally can be a nuisance, but it's minimal. For example, it would be great to be able to "undo" an approval. Tags can also get lost at times, so it would be nice to have notifications or specific "jump to" tags functionality.
Filestage has been invaluable for keeping track of internal and client revisions on design projects – especially being a freelance designer that's not in the office engaging with the team. Previously we'd been adding sticky notes to PDF files, but this was hard to keep track of. I love being able to keep track of the edits and mark off which ones have been completed. This is HUGE in keeping organized. It's also helpful to be able to reply to specific comments so that all of the communication on that one piece is together. The user interface is clean and easy to use. I like having the 2-panel view – with project on one side and comments on the other. Being able to sift through multi-page documents and easily see any remaining edits has made the revision process run so much more smoothly. I also love having the ability to hide resolved comments, so you can easily see your remaining tasks.
One suggestion: There was one instance where there were a couple of unresolved comments on version 1, but we needed time to figure them out and in the meantime we moved onto version 2. It would be nice if they were a way to transfer unresolved comments from one version over to the next version so that we can keep track of them as we move through the project phases.
My customers love Filestage - so do I!
You save time in your post-production process and offer clients a great tool. Saves their time and yours!
- Easy interface
- Easy feedback
- Great customer service
Easy interface, especially for customers. My clients can provide me with detailed feedback on the spot. They just click into the video and write a comment. They don't need to send timecodes, need to make lists, write an email. Revision became much more efficient.
Once my customer reviewed my videos, pdf's etc. I get a notification and have an easy to do list.
It's possible to brand the software and fit it into your company.
You also have a clear documentation and approval from your customers, which can be handy when things get complicated at a later point.
Filestage is easy reachable and help with everything.
Features for sorting projects: The interface improved a lot since I started, but there are small things, for which I use workarounds.
Projects in the overview can't be sorted in an easy. I think it's only date and alpha-numerical. I rename my projects therefore with 00.. 01.. etc.
But the team is listening and I hope the will add this feature soon!
Response from Filestage
Thanks for the review!
Makes my job A LOT easier
My experience with Filestage has been brilliant. I would struggle without it, and I have applied it to a few businesses now
Filestage is seriously intuitive and simple to use. Which means we get very little confusion from clients or team members, people just adapt right away. I create a lot of video, and because of the detailed feedback thats possible on the platform, its made our workflow and deliveries much faster.
There is also a huge benefit in having the feedback on multiple projects stored for later reference.
Very little to say here. The one main one would be storage. Because I work mainly in video, I reach the capacity limit of my account almost weekly, which can cause issues if all the work on the platform is active.
Filestage has been a great tool for removing roadblocks to get projects completed efficiently.
Read my review!
We have a creative studio where we design and paint graphics, and Filestage has been a game-changer for getting projects from concept to the real world quickly, with very happy clients (and us). We usually start off with a draft document, send a link to the client, have the client comment directly on the draft with questions/feedback, and then we can respond and/or add a new draft, then repeat the whole process until everyone's happy. We like how easy it is to get a client to respond on Filestage, and that our clients aren't forced through a weird UI or made to sign up for the app themselves. We love not having to send giant PDFs through email or dropbox, and forcing document download after document download until you can't remember which version is the most recent or how many times you have the same document draft saved in your "downloads" folder. That said, you can still enable each Filestage doc to be downloadable, so if our clients do want to download files, we like that it's an option for them.
Clunky to use on mobile, an app would be great eventually, for even more on-the-go quick response ability. Price is a bit steep too, but you get a lot, so understandable.
Response from Filestage
Thanks a lot for your valuable feedback!
The Filestage Team
Easy for anyone to use, well priced, and not limiting.
Customer servicer has been great when we needed it, which is hardly ever.
I like that not everyone in our organization has to be registered as a user and when we send something off to proof they can just click the link and open it without dealing with user names and passwords. We don't have to pay by the amount of users either.
The features are simple, we've had very little questions from users on how to use it.
I honestly can't think of any other than trying to get our campus used to doing things differently.
Very helpful and fun to use
Our first tool to give reviews to our creators was our intranet email. This was very stressful and unorganized. With filestage we had the opportunity to improve this project from zero to 100 in a short time. Now its much more organized, you can communicate well with your employees and tell exactly what u want to change. Thats it!
The tools to mark in the content of our creators and that you can have many projects of your organization in one place. And there are different options: For departments, projects, internal projects,... its so helpful to have them all in one place
there is really nothing I can tell. It improved our processes very well and there's nothing that I can tell right now
Fast solution for satisfied customers
Close cooperation with customers from all industry sectors.
Project support and execution from pre-production to cutting
fast integration of complex film projects.
fast and easy communication with the customer.
Shortening the correction time
There is no competitive product.
There is no negative review
Response from Filestage
Lukas, thanks a lot for your review! We really appreciate your feedback. If there's anything you need help with, just let us know.
Filestage Helps to Move Our Projects Forward
I love how easy it is to upload, comment on, and share files. Filestage makes
project collaboration a breeze. I spend more time moving a project forward
vs. figuring out how to move it forward. Filestage does that for us.
Filestage meets our needs. I haven't encountered any features that are
Great for collaboration with students and colleagues
I use the software with students and colleagues. It is very easy to use, works like a swiss clock and allows me to give feedback much faster. My favourite feature: Annotate videos. Far better than writing emails or tickets.
Unfortunately, the project templates are only available in the Pro and Enterprise Version. Would love to use several templates for different projects with my students and colleagues.
Happy clients! Easy to use, and very intuitive :)
-Very easy to comment the document
-Very User friendly: we see bullets and the comment appears
-Amazing to be able to see different versions of one document
-One online link, one pop up to invite reviewers to see the document
-Easy to create projects and invite a team to share projects
-Possibility to upload pdf or images into the comments themselves (great!)
-The email is customized with our logo, which is a great idea for our image
-And, the best: my clients are happy to receive this link, and see the comments
-We could have different colors for bullets points
-All the team members should have access all the projects, without inviting them to see the projects?
Best in its Class
Extremely easy to use. Very intuitive. Gets the job done and allows us to work more efficiently and accurately.
Filestage has been a gamechanger for our company. My team spent a week researching and testing various platforms and options, and none came close to what Filestage offered. I highly recommend it.
Would like to see a few feature and UI tweaks, but nothing major.
Makes reviewing creative easy
Overall I really like it - I would love for it to integrate with other project management tools I use like Basecamp.
Easy to mark up creative without having to download and upload so many PDFs - I can mark exactly where I want to see changes, and can clearly see how other reviewers have marked it up and if they have approved it.
It's easy to click into the wrong version and not realize there's a newer version that I should be reviewing instead - sometimes my notification emails come out of order, which causes this.
Super tool for easy review & collaboration - my customers love it!
I was looking for an easy way to make files available to my customers for review. I discovered Filestage and was impressed how easy and intuitive it was. My clients praised me because I was able to offer them a simple review option.
- intuitive usability
- easy online review & collaboration - directly in the web interface
- clients can comment the content easily without need to register
- easy upload of different versions
- complete documentation about reviews and versions
- very time-saving & transparent
- you do not need to send emails back and forth
- my customers love it as this tool simplifies our cooperation
No Cons :-)
Only, I wish tere was the possibility to upload and review more file formats.
Streamline feedback and approval processes
The best feature about the software is that review links can be sent to anyone - internal or external, team member or non-team member. The tool thus makes feedback and approval processes with all departments and project stakeholders easy, efficient and transparent.
We would even benefit more from using the software, if it was possible to comment and edit open file formats such as Word, Excel, Power Point. Also we would benefit from using this as approval software for landingpages/web pages.
Decreased Review Time for Videos & Websites
I have a website and video production company. The review process is now a snap. I simply send the filestage link - instruct the client to leave all the feedback on there, then we will execute all their reviews for a flat "revision" cost - since endless revisions are the least profitable part of the job.
I had a bit of trouble with the annotation feature early on. It turns out the google adblock plugin breaks some of the code so I just disabled it on filestage.io
filestage is the best and easiest way to get a feedback from your customers
I'm a freelance videographer and sometimes it's very stressfull to get all information you need from your customer. Filestage is a very helpfull tool to get feedback, because the customer can comment exactly the frame that needs to be changed. You also can upload new versions on the same file, so it is very clear to use.
- easy upload
- clear layout
- great comment tool
- very friendly support
- you can update your files to a newer version without any struggle
I have nothing to critize. I'm very happy with this tool :)
Simple yet very effective platform!
Quite impressive so far as it makes the coordination across team easier and hasslefree, especially at this time of pandemic - where "work from home" is the only option for our teams
Version control helps in checking all updates happened over time
Export and share feedback with clients & teams
Annotation tool helps in understanding the suggested changes or modifications
Can define roles, tasks visibility and permission levels
The option of adding attachments is an add-on
An option to switch between different tabs/assets without going back on the main homepage multiple times
Wonderful tool for the review process!
Fast and easy reviewing process
+ Easy to set up
+ Clear and quick user interface
+ Secure, even useable for content that requires NDAs
+ You can easily see that this tool is made by people who exactly know what the problem is to which their product provides the solution
- Not very cheap considering freelancers
- Limited API at the moment (but I was told that there is more to come)
Filstage is easy to use
I liked the most, that our students marketing association could easily do the Corporate Design checks, which are necessary for us. The Design is very clear, which makes orientation in the application easy, too. Even without knowing similar software before, I knew after very few minutes, how to deal with it.
Sometimes I had the feeling, that some Comments on already uploaded Pictures weren't send as an email to the others, cause the notification on the right lower corner was missing sometimes.