--- description: Learn how CloudTalk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudTalk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Call Accounting Software](/directory/274/call-accounting/software) > [CloudTalk](/software/114835/cloudtalk) # CloudTalk Canonical: https://www.getapp.co.nz/software/114835/cloudtalk Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/114835/cloudtalk?page=2) > CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time. > > Verdict: Rated **4.4/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CloudTalk • Monitor team performance by listening in to ongoing calls or recording them for future reference. • Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify. • Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data. • Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information. • CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived. • Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing. • Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number. • Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 268 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China and 76 more ## Features - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - By-Extension Reporting - CRM - Call Center Integration ## Integrations (27 total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Accounting Software](https://www.getapp.co.nz/directory/274/call-accounting/software) ## Related Categories - [Call Accounting Software](https://www.getapp.co.nz/directory/274/call-accounting/software) - [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software) - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) - [Call Tracking Software](https://www.getapp.co.nz/directory/749/call-tracking/software) - [Business Phone Systems](https://www.getapp.co.nz/directory/1099/business-phone-systems/software) ## Alternatives 1. [3CX](https://www.getapp.co.nz/software/103409/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.getapp.co.nz/software/2008915/800-com) — 4.7/5 (315 reviews) 4. [Nextiva](https://www.getapp.co.nz/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.getapp.co.nz/software/105173/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Reviews ### "One-stop support for customers and the sales and marketing department" — 5.0/5 > **Martin** | *12 December 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. > > **Cons**: I don't know of anything I would fault here. ----- ### "Excellent Cloud Base Phone System" — 4.0/5 > **Joey** | *20 May 2020* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. > > **Cons**: If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. > > Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. ----- ### "Huge call lag causing customer to ring multiple times just to speak with support" — 2.0/5 > **Anthony** | *7 January 2022* | Cosmetics | Recommendation rating: 1.0/10 > > **Pros**: Its would be cost-effective it it worked properly > > **Cons**: Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. > > Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. ----- ### "Great Product, Better Customer Service" — 5.0/5 > **John** | *3 June 2020* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The customer support team. They are extremely responsive and very friendly. > > **Cons**: No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. > > Great so far. Minor hiccups, but the team has been great about addressing them honsetly. ----- ### "Light weight telephony with easy integration" — 5.0/5 > **Santhosh** | *22 May 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. > > **Cons**: Integrations with home grown CRM's can get better. > > Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/114835/cloudtalk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/114835/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data