--- description: Learn how Malcolm! can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Malcolm! Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Malcolm\!](/software/114503/malcolm) # Malcolm\! Canonical: https://www.getapp.co.nz/software/114503/malcolm Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/114503/malcolm?page=2) > Malcolm\! is a no-code customer self service platform > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Malcolm\! Surface your knowledge Digitise your process Automate routine tasks Bring all your systems together Supercharge your customer experience Lower your cost per service Drive operational efficiency Reclaim your time Improve consistency Service your customers 24/7/365 Showcase your knowledge and expertise (great for SEO) Gain a competitive advantage Differentiate yourself from your competitors Reclaim your time Scale your customer service Surface as a customer portal or contextually within your existing websites, products or apps ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Catalog Management - Client Portal - Collaboration Tools - Commenting/Notes - Conditional Logic - Content Library - Content Management - Customisable Branding - Customisable Forms - Customisable Templates - Customizable Fields - Data Capture and Transfer - Data Import/Export ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Portal Software](https://www.getapp.co.nz/directory/464/portal/software) - [Forms Automation Software](https://www.getapp.co.nz/directory/589/forms-automation/software) ## Alternatives 1. [Confluence](https://www.getapp.co.nz/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.co.nz/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.co.nz/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.co.nz/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Malcolm is a user intuitive and powerful platform" — 5.0/5 > **Elliot** | *15 July 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly - it’s very intuitive experience for authors - All of the integrations Malcolm have added makes life a whole lot more automated - I.e. anyone signing up to a newsletter or filling out a form, there is an integration that will throw each request into the correct workflow to make sure it gets in front of the right person - Love the theming, it’s soo easy to setup a theme for your external features to match your brand and ensure a cohesion for your users, plus the interface is really clean and vibrant... although you can tone it down if you want - User management is easy, the way it should be > > **Cons**: It’s all great, I don’t have any negative feedback per say. But, feature request...\! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us. > > I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate. ----- ### "Easy to use for quick builds for forms" — 5.0/5 > **jay** | *17 July 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus. > > **Cons**: It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together. > > We needed to put up assessment forms for our employees - giving us greater access to appraisals etc. We were using an open source alternative but it was buggy and really confusing. Our full management team could understand how Malcolm would work - so it was an easy 'sell' to our team. We're still building with it now - adding in other things like the FAQs. It's been about 6 months and I don't see us switching. ----- ### "Very powerful for its Specific task." — 5.0/5 > **Nachiket** | *6 October 2020* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it). SUPPORT team (very responsive). Many possible use cases - Malcolm can have different type of uses and if you are creative, you can do wonders with it. It comes as your assistance in information and support department. But I'm using it as a full fledged Questions and Answer Knowledge. Plus their suggest Algorithm helps best to achieve. Last but not to forget, you can they have inbuilt elements (like featured boxes) to help you promote your products of services right in knowledge base. > > **Cons**: I didn't find any. Prices for higher plans can be a Con. My Suggestion, they can increase the FAQ and Workflows limit in their lower plans. This will make Malcolm a charm. 🌟 > > Great.\!\! ----- ### "Awesom Knowledge Base Platform For Your Team" — 5.0/5 > **Tasha** | *4 August 2022* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Lovely and clean layout landing page which is easy to customised to match your brand. Also, they provide the option for readers to rate the answers or email it to someone which is excellent. In addition the platform allow you to collect and automate information by using forms. Another great feature is that you can embed the FAQ on your website > > **Cons**: It's a bit confusing to set up at first but once you get the hang of it you will be ok. > > It my best easy to use FAQ, Knowledge Base, Form Automation and Information gathering tool. ----- ### "Simple self-service tool that works well" — 5.0/5 > **Fred** | *19 November 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The software is intuitive as well as easy to learn and use. The features and functions are useful and the product is supported well with regular updates and improvements. > > **Cons**: The search tagging is fairly limited and I find myself creating long lists of tags to try to make sure that different terms are catered for. > > I've been really pleased with how \[ SENSITIVE CONTENT\] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/114503/malcolm?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/114503/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data