Thryv Reviews

It was very easy to set up and integrate with our business. The customer service is outstanding. Every person I dealt with at Thryv was fantastic.

The only improvement I would ask for is a free e-mail scrubber. This is supposed to be coming in the near future.

Website looked professional and easy to use.

Unable to cancel after several attempts. Still being charged 5 months after cancellation letter was received.

Overseeing marketing can be an arduous task, but Thryv really works to streamline the continual multi-channel blasts that are needed in the current internet age. Inbound, Outbound, anywhere, anytime, you can access your full customer base from laptop or smartphone.

Learning any new software and transferring a client list can seem like a scary subject and may take more time than anything else, but Thryv offers resources from videos and articles or even step-by-step phone walkthroughs

the appointment confirmations and automated campaigns are what I find most beneficial.

Can't believe that you cancelled the "work as" function. We are in two time zones and trying to schedule an appointment in the other time zone is painful. Only admins can login as other staff members so an ordinary function that anyone could do now falls on my plate. No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code.

Thryv makes my daily work at my business so much simpler and way easier to manage.

There's nothing to dislike about thryv it's amazing software that makes any small businesses work half is hard.

They have 24/7 service and always get back to you with any issue you have!

Better work with social media and google!

I love the scheduling function as well as the automated reminders as well as the ease in sending out newsletters

It would be nice to have a pipeline function

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

CRM functionality is easy and powerful.

Only thing I can think of is some additional customizability on the different kinds of clients.

Nothing sucks I spend money on marketing center and still have money there and you don't want me to give me the money back

Everything is bad doesn't works bad quality

Combined contact info and calendar. Implementation was easy.

We don't need a lot. Maybe just have additional space for more customer information.

From the local Account Manager, [sensitive content hidden]
, to their onboarding and tech support, we value the investment we've made with Thryv.

We don't use all of their features as we have our own CRM

Nothing there was absolutely nothing I liked bout it. $3600 into it and $2700 more to go with $0 return. not even 1 phone call.

They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company.

good platform, but only if your a boiler-plate industry. Zero ability to understand a unique business and translate forward to customers

poor to decent. they really want you to spend the time customize what they cannot execute on...Ads are a big problem

It presents a small business in a big business way! Saves time, money and represents us beautifully

Still trying to figure some things out but thankfully there is support

The software is very easy to use and allows me to manage my team and business from anywhere.

It doesn't allow me to add multiple email recipients when booking appointments

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.