Customerly Reviews
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68 Reviews
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
How Customerly turbocharges our Automotive Startup
Reviewed on 18/03/2024
Pros
One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.
Cons
The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hands-down the best customer support app
Reviewed on 29/11/2023
Pros
It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.
Cons
I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Got sick to plans and prices changes
Reviewed on 26/11/2020
We were coming from an enterprise solution (Intercom) so already knew the value of real-time...
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pros
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Cons
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.
Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Response from Customerly
Hi Federico,
Thank you for your time.
We were expecting this since you threatened us to get a better price on your Customerly account.
During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.
We believe our plans are still competitive against our competitors.
When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade.
We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.
This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.
We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.
Fortunately, we have thousands of customers that love and respect what we do every day.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing perfect experience!
Reviewed on 28/03/2023
Customerly is helping us to improve our support and also increase our clients engagement satisfactio...
Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.
Pros
The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!
Cons
Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.
Reasons for Choosing Customerly
Intercom is too expensive and was over complicated to be used for us.Switched From
IntercomReasons for Switching to Customerly
It had all the features for support and client engagement!Response from Customerly
Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customerly does a lot of things well
Reviewed on 27/03/2023
After switching from Intercom—because it became unbearably expensive— we've tried two or three...
After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.
Pros
The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.
Cons
There are no significant issues, only a few features missing that we used in previous software.
Response from Customerly
Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Product
Reviewed on 21/07/2020
Incredibly happy with the software. Works flawlessly and has all the features that a business might...
Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pros
- Smart assign
- Really cool icons
- Very nice interface.
Cons
- Dashboard could be a less confusing and clutter free.
Alternatives Considered
IntercomReasons for Switching to Customerly
Better plans and pricing. Has a free version to check out the service and to make an informed decision.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Main Language
Reviewed on 9/04/2024
Happy to be using it! Comes with many great features and is easy to set up. We're currently using...
Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated!
Pros
Many great features and is easy to set up.
- Industry: Computer Games
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing!
Reviewed on 27/11/2023
Pros
- Simple to use
- Advanced customer relations management
- Lots of features to enhance our support
Cons
There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3.
- Industry: Building Materials
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant customer management
Reviewed on 21/05/2024
Pros
I like Customerly for it is very user friendly and our customers like it too
Cons
Very rarely do we get any errors while using it.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best Customer service tool we have used
Reviewed on 4/12/2023
Pros
Simple to use and set up and it started working immediately
Cons
AI function has extra costs so we are unsure if we want this feature
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
This is an amazing tool to automate your email campaigns.
Reviewed on 3/03/2024
Pros
A very lovely interface and extremely powerful functionality.
Cons
A little bit pricy for a non-profit, but still great value for money.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
By far the best value for money option out there
Reviewed on 21/02/2023
Pros
First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers.
Cons
Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting.
Response from Customerly
Thank you so much Hans for your kind words. We appreciate your help
- Industry: Internet
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The powerful support live chat for any website
Reviewed on 9/08/2019
I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any...
I integrate Customerly with my Facebook Fanpage and it worked together well. I never miss any message from my prospectors so far. Great!
Pros
The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.
In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads.
To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it).
Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.
Cons
The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customerly – A Live chat built for startups.
Reviewed on 5/07/2019
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top...
5 Stars - We've used more chat software than we can count on one hand and Customerly take the top by a landslide.
Pros
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.
It's ease of use is industry leading and for such a young company a start like this is good news.
Cons
There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional inclusion in our SaaS
Reviewed on 28/07/2020
Pros
I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones
Cons
The automations UI could be improved to make these easier to produce
Alternatives Considered
HelpCrunchSwitched From
Intercom- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect CRM
Reviewed on 30/09/2022
Pros
It has all the features of a CRM combined together
Cons
Not all available features are needed all the time
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, full functionality, best price/performance ratio
Reviewed on 4/09/2020
First I was so impressed, how easily I installed it and got it working.
Then I was impressed by the...
First I was so impressed, how easily I installed it and got it working.
Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.
Then I was impressed how easy it was to use and extend.
Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.
And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.
Pros
It is so easy to install, that one can do it himself, meaning you don't really need a professional to make it work.
And also while it works on my website, I get and can react on notifications while I'm mobile.
Cons
Nothing to mention here. It is really one of these very few times, where I'm completely covered and satisfied, more than I could hope for.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customerly Saved Me
Reviewed on 4/09/2018
I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I...
I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel
Pros
I really liked the simplicity with which you can create funnel of email marketing and start earning money soon
Cons
Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great app but expensive
Reviewed on 18/08/2022
I think there are a lot of alternatives for this software at the same price or low with better or...
I think there are a lot of alternatives for this software at the same price or low with better or similar features
Pros
There are ample feature for a company to operate a customer support.
Cons
The overall price is a bit high despite being one of the better software in the market.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customerly: the best app!
Reviewed on 6/09/2018
Solved communication via chat with the customer for technical assistance.
Solved communication via chat with the customer for technical assistance.
Pros
Ease of use and integration with third-party platforms.
Use of notifications also on the app side to be notified immediately.
Cons
It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.
Response from Customerly
Thanks for your business Giuseppe. We love all of our customers.
We have a screenshot functionality for your Live chat users :)
It was one of our first feature.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customerly is amazing!
Reviewed on 4/09/2018
With Customerly I managed to keep email campaigns, automations, surveys and customer support all...
With Customerly I managed to keep email campaigns, automations, surveys and customer support all together.
Pros
The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.
Cons
Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A must to have tool
Reviewed on 7/09/2018
We've been using the customerly tool for a few months and we're really excited. We have received...
We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever.
It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there
Pros
It is very simple to use and is complete with all the features necessary for the customer experience
Cons
For the moment nothing, I find it very intuitive and works properly.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What you need for your customers
Reviewed on 5/09/2018
It helps me every day in my job dealing with both customer care and marketing
It helps me every day in my job dealing with both customer care and marketing
Pros
My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.
Cons
The tool for the automatic mail template
Response from Customerly
Thanks for your feedback. We are improving the automation and email builder section.
Thanks again
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reasonable Price for killer features
Reviewed on 6/09/2018
Mobile app and desktop notifications help me to increase the response time to provide support to my...
Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible.
Very happy with the possibility to provide support via video chat and screensharing.
Pros
Easy to create templates for Email Campaigns, the builder works smoothly.
Deliverability of emails campaigns.
In-app notifications via widget are very useful
Price vs features quite fair for any small business.
support via video chat and screen sharing.
Cons
No Knowledgebase at the moment but is in their roadmap.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customerly is just amazing
Reviewed on 21/07/2020
Pros
I've always been looking for something that merged ease of use with functionality - customerly was the solution!
I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares
Cons
I feel like the mobile app could be somewhat improved, sometimes I don't get notifications
Response from Customerly
Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :)