I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support
Best retail software out there hands down!
Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.
When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.
RQ from iQMetrix - a brief review
The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.
The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.
The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.
For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.
The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.
I love this product it's the best
processing, inventory management, hr module
Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business
Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.
It is our point of sale system, never fails on us and we use it all day everyday.
We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well
The only thing I could say is sometimes it could take a little to open up the program
Always has issues that interfere with making sales.
It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.
Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.
They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track.
It's very RAM heavy. If you have an old PC, it'll hog it all.
Verizon Wireless sales representative who uses RQ4 for all invoicing.
Limited but positive experience
RQ Review 5 Year Customer
This is the pos system used in my business
Full-featured retail solution, but a few lingering issues
There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.
For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.
Great, but not perfect
Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.
RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.
While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.
Slayton - Bemobile
My RQ Review
RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.
RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.
LOVE LOVE LOVE
I think its a great tool for employers and employees.
The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens.
I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly.