RQ Retail Management
Retail management system & POS for speciality retailers
4.3 /5 (53 reviews) Write a Review!
I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support
Pros
Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.
Cons
When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.
RQ from iQMetrix - a brief review
Pros
The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.
The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.
The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.
For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.
Cons
The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.
I love this product it's the best
Pros
I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!
Cons
It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best
processing, inventory management, hr module
Pros
Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business
Cons
Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.
Rq review
Pros
It's easy to use for the most part. It runs slow at times
Cons
Not always accurate with commission, plus it runs slow at times
Great Product!
It is our point of sale system, never fails on us and we use it all day everyday.
Pros
We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well
Cons
The only thing I could say is sometimes it could take a little to open up the program
Always has issues that interfere with making sales.
Pros
It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.
Cons
Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.
Amazing software
I started using this software about 8 months ago and now i frel that thus software has made my life easy. I can look for anything i want at my fingertips as being a manager. Making bills, inventory and all other working has become very easy.
RQ4 Review
Pros
They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track.
Cons
It's very RAM heavy. If you have an old PC, it'll hog it all.
Verizon Wireless sales representative who uses RQ4 for all invoicing.
Pros
It's very straightforward and easy to navigate the system. They are usually very prompt with support on the backend.
Cons
The program does have a tendency to freeze on occasion, although that could have more to do with the hardware I use.
Nicks review
This software is amazing. It is easy to use and its fast. I love it and recommend it for anyone.
Limited but positive experience
Pros
It encompasses several different things that need to be done. It's like a one-stop shop.
Cons
The program doesn't work on my Apple products. For what I use it for, I need to go to another computer.
RQ Review 5 Year Customer
Pros
I like the people. RQ's staff and support team genuinely care about our business and work both for us and with us to better their product.
Cons
There is no iPad application or functionality currently available.
RQ 4 product review
Pros
It's easy to teach the basic programs to new people.
Cons
BI programs are the most frustrating to set up and use.
Review for RQ Retail
Pros
The navigation is easy, and we're familiar with the product.
Cons
There are a few bugs and glitches that slow the process down a bit.
This is the pos system used in my business
Pros
I like that the software is fairly straightforward and way to use, even for every level of PC experience.
Cons
I dislike that there is not a fully functioning mobile version for running reports when away from your location.
Full-featured retail solution, but a few lingering issues
Pros
There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.
Cons
For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.
Great, but not perfect
Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.
Pros
RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.
Cons
While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.
VERSATILE AND EASY TO LEARN
Pros
VERY VERSATILE SYSTEM EASY TO USE AND TRAIN NEW EMPLOYEES
Cons
SOME OF THE LOADING FOR REPORTS AND ITEM UPDATES TAKES WAY TOO LONG.
Easy great
Great program easy to use.Makes work much easier very dependable
Pros
Easy fast great
Slayton - Bemobile
Pros
It's easy to organize reports, employees, and other information. It's also easy to use and understand.
Cons
I would like to see more options for widgets on the home screen, but that's about it.
My RQ Review
Pros
I like the ease of use. Navigating through the tabs is simple.
Cons
The product seems to crash a lot. I am in a heavy traffic store, and that poses a problem. I have also noticed some updates don't always help the cause.
RQ issues
RQ is always shutting down, needs faster internet speeds to perform better.
Pros
Activating Customer
Cons
The internet
Con company
Pros
RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.
Cons
RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

LOVE LOVE LOVE
I think its a great tool for employers and employees.
Pros
The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens.
Cons
I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly.
Best retail software out there hands down!