Koomi POS Reviews

Pros

Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .

Cons

I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.

Pros

It’s super easy to use and anyone can learn how to use it in less than 5 minutes

Cons

The fact that it’s not directly linked to the Interac payment solution. Also, in a dream world, Koomi would be connected / linked with QuickBooks

Pros

It's super easy and simple to use. All my employees find it user friendly.

Cons

Two things would be easier:
1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups.
2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction.

Pros

Its accessible from my phone. Has gotten easier to train staff on screen layout.

Cons

When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.

Pros

Quite easy to navigate and user friendly

Cons

Colour coded section would be great for more visual references
Back office, easier tally of multiple location

Pros

Efficiency and user friendly interface that are using Ipads and Apps. Really convenient for samll spaces.

Cons

A few adjustment here and there but nothing that compromise the use of the software

Pros

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Cons

Would like to be able to add more colors so that it's easier to find items on the menu.

Pros

Very easy to use. Not expansive. Great customer service!

Cons

It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management.

Pros

It is easy to use, updates are quick and always very useful.

Cons

Nothing, really. Its everything i need for work.

Pros

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

Cons

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

Pros

In general, Koomi is very easy to operate and get used to.

Cons

Reporting system sometimes can be confusing.

Pros

Integrates with MEV device in Quebec, dashboard is straightforward

Cons

Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads

Pros

Ideal for single items and checking out.

Cons

When plugging in multiple items especially at the butcher shop, weights, very long and customers find the checking out very long. Would be easier if Koomi came with a scanner and be able to read our scales bar codes.

Pros

Easy to use, we already had another software before and this is way more intuitive. The staff learns quickly how to use it.

Cons

Less options then some other software, like printing your daily report isnt possible from the app. You have to go to the backoffice.

Pros

Great functionality, easy to use, no issues as of yet!

Cons

I could not add my previous sales history for comparison year on year upon switching to Koomi

Pros

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Cons

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Pros

The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.

Cons

There were some issues with keeping orders open and adding items - however this bug was fixed through an update

Pros

Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Cons

Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

Pros

Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.

Cons

no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.

Pros

- Whenever I have a question, the customer support replies fast
- User friendly, we can get occasional users to use the software within minutes
- Menus are easy to change
- We had no problems with the software unlike with our previous provider.

Cons

- As our bar services need to be fast, opening and closing a ticket sometimes seem long for us.

Pros

Super Simple, No Frills, Easy to view dashboard and get reports.

Cons

I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Pros

it's easy to use and modify and I like the stats and overview

Cons

if you have a lot of items, it gets confusing.

Pros

Information is all in the cloud. You can access everything from any browser.

Cons

Interface could be more compact. Other than that, everything is super!

Pros

Ease of set up. Great communication with customer care.

Cons

Not in person training (telephone training)

Pros

I like how easy it has been to learn and teach my students

Cons

Having to buy a new printer to replace the one we already had.