Koomi, the point of sale app that we chose!
We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.
Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .
I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.
Ease of use, day after day
It’s simple to use, not too expensive and the customer service is acceptable.
It’s super easy to use and anyone can learn how to use it in less than 5 minutes
The fact that it’s not directly linked to the Interac payment solution. Also, in a dream world, Koomi would be connected / linked with QuickBooks
Great app for us (ice cream shop)
It's super easy and simple to use. All my employees find it user friendly.
Two things would be easier:
1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups.
2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction.
Response from Koomi
Thank you for your review and feedback.
2) You mentioned that you were not able to delete any items after clicking "Checkout". You can actually swipe left on an item to delete it even after having clicked "Checkout".
When in doubt on using Koomi POS, please give our support team a call - we are always happy to help!
The Koomi Team
Its accessible from my phone. Has gotten easier to train staff on screen layout.
When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.
Great program, very usefriendly
Been using for 3 years
Koomi's really suited for samll service business like our coffee shop. It really helps efficiency and it take no counter space. Overall, it increases our customer experience.
Efficiency and user friendly interface that are using Ipads and Apps. Really convenient for samll spaces.
A few adjustment here and there but nothing that compromise the use of the software
Coffee shop perfect
Excellent customer service! Great technical support when needed.
The software is very userfriendly and easy to learn for new employes...
We have been using Koomi for a year and a half now and we are so far very happy!
Very easy to use. Not expansive. Great customer service!
It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management.
Best software for a restaurant
not ready for the public
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features.
Also, customer service is horrible. No answer to emails.
cms is easy to use. its locally made. i feel like it's a small startup in a competetive market
lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
Easy to use
Good customer service upfront, little support since. Confusing for older users
Integrates with MEV device in Quebec, dashboard is straightforward
Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads
Complicated for Butcher shop
Ideal for single items and checking out.
When plugging in multiple items especially at the butcher shop, weights, very long and customers find the checking out very long. Would be easier if Koomi came with a scanner and be able to read our scales bar codes.
A great app for its price
Easy to use, we already had another software before and this is way more intuitive. The staff learns quickly how to use it.
Less options then some other software, like printing your daily report isnt possible from the app. You have to go to the backoffice.
Palm Lane Review
Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.
It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.
I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).
This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business
The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.
There were some issues with keeping orders open and adding items - however this bug was fixed through an update
Easy to use, perfect for coffe shops
Very good experience in general.
Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.
Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.
Response from Koomi
Thank you for your feedback !
Since the latest update of Koomi app, how would you rate your connection with the MEV?
Looking forward to hearing from you soon.
The Koomi Team
This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!
Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.
no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.
Intuitive, and good customer support.
- Easy to use so we can learn others to use it rapidly
- The whole menu appears on the screen so we can have a fast service
- Faster service than we could do before
- Whenever I have a question, the customer support replies fast
- User friendly, we can get occasional users to use the software within minutes
- Menus are easy to change
- We had no problems with the software unlike with our previous provider.
- As our bar services need to be fast, opening and closing a ticket sometimes seem long for us.