Emplifi Social Marketing Cloud Reviews

It excels Sproutsocial and Hootsuite in the Analytics department, it is by far the most robust and most features to measure your KPIs

It lacks on posting schedules or options to get the content out, it focuses more on measuring than helping you create it.

The user interface is just so cool. Everyone in my organization keeps on saying that while using it

Export reports to ppt can get better. I mean it is good but it can be improved

The ability to create so many different reports and customize your dashboard.

Not a huge fan of the mobile site and would like push notifications for publishing ala Later.com

Everything is so clear and easy to find. The charts are so nicely produced they can practically just be exported straight into a client report.

There can be a LOT of data, and sometimes whats on the dashboard is just a taster, so you have to deep dive. Similarly, sometimes the specific reports don't have what is on the dashboard so you can do a lot of back-and-forth. Also, there are some data sets for which I would love an exact number, but it reports as a 'per 1000 users'

A full suite of tools for social media and so, such as scheduling, tons of information about your brand and competitors

It's pricey. For a local market such as Brazil, Social Bakers charge us in dollars without taking cultural and economical adaptations in the consideration. What happens is that other local competitors, such as Stilingue, delivers almost the same tools for half the price.

Able to view all of the pages manage at the same time which is very convenient. Easy to assign to different person for different task or inquiry.

Unable to retract anything that was send

What I like most is the visuals of its graphics, in addition to letting you know if the content of the competition has been sponsored

It is an expensive tool for small and medium enterprises, which hinders the use of it for them.

The ability to break down your digital campaign performance across multiple platforms by tagging posts

Lack of support of integration into Google Data Studio - the only available exports by default are PDFs and Powerpoints, which make it difficult to integrate into my Google Data Studio Reporting dashboard. There is an API available, but the support is not provided in choosing how to display the metrics.

The ease of usage -- simplicity and efficiency combined. It is what you want it to be -- you can customise it according to your needs be it simple daily reporting or down to the nitty-gritty of complex reporting!

The support team is one of the AWESOMEST! Superb! They are fast, friendly, and will resolve any issues and answer any questions you have with the platform.

Nothing too major -- just wanting to add more QoL stuff like notification alerts, etc.

Socialbakers makes it easy to customise reports from multiple social media channels. With our nuances in reporting required, we often go beyond the user interface and extract raw data in spreadsheets. This is simple and easy to do in Socialbakers.

The publishing feature, as the API doesn't allow for the extent of features available when scheduling content natively in each platform. This is a limitation from Facebook, however.

Their sales team is top notch. They offer what sounds like the world and (no surprise) are willing to promise you everything.

It simply doesn't function. Posts published without approval, posts didn't publish at all. Even after we stopped using the platform, posts that we deleted went out on our platforms.

I like the reports and the many possibilities of date analysis.

I find it very frustrating that the software does not allow for programming the posts of stories content on instagram. Also, there should be a way to program carousel posts on instagram.

Easy to schedule future posts on the calendar and generate insightful reports to evaluate its performance afterwards.

It would be great if we can create Facebook event post via Socialbakers. Also, boosting a post directly through the bakers would be great too.

easy to use, clear info, great customer service

sometimes the data is not instantly up to date.

I usually use a socialbakers to make weekly reports. Socialbakers really helped me gather data and was also very useful for viewing good content for the week. The detailed section on those comments is also very helpful in filtering out how much the artist is talking about.

Scheduling. I am very happy that the socialbakers were able to schedule the ig story. However, the content that is already guarded does not come out and this also happens to the scheduling of the ig feed.

schedule on facebook and instagram at the same time. but I still need to know more about Socialbakers.

not schedule instagram stories. but i know the problem is with instagram

You won't be disappointed when you get your hands into Socialbakers Analytics Plus. The depth of information along with the simplicity of the way it can be presented will leave everyone satisfied.

Possibly a little pricey but hopefully that means many more upgrades will be along to make it worth that bit more!

Comparison and Ads detection is a great function to be used as a part in competitor analysis.

Some data syncing may take quite some time to update and we do not know the progress how long it should take.

The software is easy to use and has a very engaging interface. It facilitates smooth downloading of data from various social media platforms and thus supports companies in analysis.
It is an excellent tool for audience targeting, analysis, social listening, and gives great insight into the social media platforms, thereby empowering marketers to take well informed decisions.

Having advanced and more detailed analysis through improved dash boards and graphs will be beneficial.

I like that it's easy to use, the interface is simple and intutituve. I really appreciate the support we have from the chat, the answer is always fast.

I feel there are some features missing. I think the most important one for me is engagement rate on a profile level. Normally SMMs need to report this every month (in my case every week) so i'm doing it natively which takes time. It would be great to get this from Social Bakers.
Also prime time is missing for twitter and instagram and reach for twitter too.
Also being able to schedule stories would be great too!

We get to build a dashboard not only from scratch with what we want, but also utilize those very useful templates, which are continuously being updated. Now we are also able to connect to data when clicking on the dashboard, and this has been getting positive feedbacks from colleagues too!

Comparing to other features, Publisher seems to be not as useful as others. When we schedule posts through Socialbakers, our other team can't track the posts through the social media back-end systems. Though scheduling Story on Socialbakers is helpful for teams to view the schedule more comprehensively, but it would be better if we can get rid of our smartphones when scheulding the stories. (we understand that it is due to technical and policy issues of Facebook and Instagram :))