Birdeye Reviews

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

None really, I do think the site speed could be a little faster.

Ease of use, customizable campaigns and incredible customer support!

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

How user friendly it is. It allos easy utilization throught the product.

I currently do not have any cons pertaining to the software.

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Birdeye is easy to use. It has an app, which is super helpful.

I can seem to get the app to show me when I have notifications.

How easy it was to see residents responses.

No cons. I currently love everything about the product.

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Cannot input graphic into email campaigns. App is not very robust.

It is a user friendly platform that helps generate, manage and market our clients reviews.

It is a significant financial investment.

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

The product selection and the dashboard

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

They have an amazing customer support. Helpful email help

Sometimes the dashboard doesn’t read true.

Allows us to convert conversations to clients easily. Great for getting reviews

Sometimes it does not transfers clients phone numbers and emails from our CRM system

That I can text links to inquiring clients

That it logs me out everyday and I have to re sign in

We used Birdeye to manage patient experience reviews. It was easy to use.

We didn't experience anything negative while using it.

Since we got Birdeye, our google reviews went from 46 to almost 1000 in less than 1 year!!! We LOVE IT!! The ability to text patients, confirm appointments via text etc… changed our practice to the better and saved us hours on the phones!!

I I would like the address book to have more fields so we could search lists according to what we are looking to text….

I began using Birdseye solely for the purpose of surveying my customers after installations. Now im diving in to all the other amazing things it has to offer! Mostly though, I am impressed that the price is as good as it is.

The website is a little overwhelming, but rest assured its worth it!

Dashboard is user-friendly and replying to reviews directly or with templates is a breeze.

I wish it was compatible with our site software so review requests did not have to be uploaded by hand.