Ticket Tailor Reviews

Ticket Tailor is easy to use and has excellent customer service. Any time I need help with doing something, they respond quickly. Also, they truly listen to their customers and make regular, helpful updates. I like the ease of use, ease of creating events and ticket options, ability to embed in my website, ability to customize events and communications, and so much more. The software is very affordable, and you can pass on the ticketing fees which is very common practice these days. It's a great platform!

It's hard to say because I love this software. Reporting could be a little more robust, although it is similar to other types of platforms (e.g., online sales). Integration with a few more software platforms, such as more options for emailing, would be helpful. Much of what I would have said "like least" when I first started using the platform have already been addressed in the company's software updates!

We were up and running in less than 30 minutes. This includes adding a new event, integrating it with our Stripe account, integrating it with our MailChimp account and integrating it with our existing website on SquareSpace.

I was HIGHLY skeptical that our users would purchase tickets AND make a donation for our fundraising event. Boy was I WRONG. Ticket Tailor's user interface really helps make it so easy for our users to do both. Thank you!

Small request - I would love a report (or maybe on the dashboard) that shows ticket sales $ and donations $ separately.

The online support available to answer questions

I can't find where to add a Zoom Meeting ID and Passcode. This is essential for those that use Zoom in a browser and don't have a Zoom account.

I loved how I can have the flexibility of making the tickets either free or to determine the cost, and to factor in the additional fee for processing through Ticket Tailor.

Not being able to list specific names under one singular party. That made checking people in a little less specific than I would have liked.

Very easy to set up an event, able to copy event to save time/mistakes. Very easy to customise and make it look like our product, blended perfectly with our website and meant we could add/change/hide events ourselves without paying external company to make changes to our website. Our first event went from an idea to tickets sold within a couple of days and would have been quicker but had to wait for web team to add the ticketing code and our own text/images.

Ticket types with loads of options and seemed easy for our customers to use. Price per ticket seemed cheap compared with other names I looked at. Loved the fact we could use our images and text colours to give our branding for events and could even customise order confirmation emails, checkout questions, etc and export all info easily to Excel to analyse in more detail. Many times I thought I'd like to do something then found there was an option already there, e.g. use an access code so someone could add another ticket to their order for a 'sold out' event.

The countdown timer for tickets going on sale was brilliant. It meant I could prepare and publish about 70 events and set the go-onsale time to coincide with the scheduled facebook post to announce they are on sale ... now!

The new recurring event options will allow us to easily manage ticketing for time slot future events if we can find a way to limit the number of families ordering per time slot rather than number of tickets sold.

We had a probably bespoke requirement to control/count/limit the number of individual orders rather than the number of actual tickets issued. E.g. with Covid needed to limit the number of families who purchased but could have up to 6 people per bubble/family with a mix of adult and child ticket prices. A solution would be to be able to specify a mandatory ticket so they had to buy, say, one visit ticket (which could have been free) per order and then any number of additional tickets. We could schedule when an event was published but couldn't schedule when it went off-sale this needed to be done manually. You could set the ticket to go off-sale but the event still showed as on-sale.

Cancelling events - sadly we had to cancel some events due to Covid and this was a manual process of finding and cancelling each ticket then refunding in PayPal. Took about 1.5 mins to do each one and we had nearly 2000 to cancel so took several days hard work of clicking, copy/paste etc.

Bulk ticket create - we offered a free upgrade to a different event and about 800 took this option. This involved manually copy/paste to create each new ticket/order as admin can't edit/change the event on a ticket. Again took probably 1.5 days to work through them individually, would have been great to be able to create a batch of tickets from a CSV /Excel data set.

Overall the affordable cost and superb look of the product for the customer far outweighs any system admin niggles and support team were awesome!

We run occasional events - online and in person. Ticket tailor makes it easy for us to set up, sell and communicate to our event attendees. The payment portal is easy, the software is easy to navigate and use, and the features that allow you to integrate to other systems also mean seamless integration and the least a amount of time spent on admin for the events. The recurring event feature is very useful.

Refunds need to be processed in a different software (where payments are taken) so that can be a little tricky, but only because everything else is 'in platform'

For the cost, it does almost everything I need. I run multiple events at a time and the configuration across the events is great. Great integration into my website. Extremely easy to use.

1. Need more email and customer outreach tools in the software.
2. Would like to sell additional add ons with pictures and options (not really deep on functionality at this time).
3. Reporting is super weak!