Promo.com Reviews
Overall rating
Filter by
Company size
Time used
212 Reviews
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Promo videos with Promo
Reviewed on 15/10/2019
Exciting! I love being able to take an idea and translate it into a video. Visual presentations are...
Exciting! I love being able to take an idea and translate it into a video. Visual presentations are a driving force in today's marketing game and Promo let's me play with the big dawgs.
Pros
This software is very easy to use. Straight forward editing options as well as a huge selection of stock videos and images.
Cons
Limited fonts, this is a personal preference con. I'd like to see a few more font options and maybe some different animations for said fonts.
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool hope it gets better!
Reviewed on 13/07/2018
More attention to our posts
More attention to our posts
Pros
I really like promo. Our little business has received a lot more attention when we promote with video. Adding witty copy is fun and engaging, I really like doing marketing with this program!
Cons
On the downside, their music selection is still not great, especially the soothing, Spa-like stuff that we sometimes need, but I anticipate their music library will grow over time.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Dishonest billing practices
Reviewed on 24/04/2022
I've used them for 5 years. I've had problems in the past but have dealt with it. I'M DONE WITH...
I've used them for 5 years. I've had problems in the past but have dealt with it. I'M DONE WITH PROMO. There are many, many other options out there not to have to deal with dishonest/deceptive billing practices.
Pros
Easy to use and implement. Pretty basic.
Cons
THEY'LL RUN YOUR CARD WITHOUT AUTHORIZATION. When done in error, they refuse to give refunds. Dishonest billing practices. Not responsive customer service.
Response from Promo
Hello Bill,
Thanks for posting, and we have looked further into this for you.
As agreed with you last year, you had a discount on your monthly plan for 12 months which was valid until February inclusively. As discount was over as scheduled, the price went back to the original one starting from March. As we can see you have contacted us via email, and to help you out, we offered you 2 free months plus discount for 12 months after 2 free months are over. We are sorry that both options did not work for you.
I have also contacted you via email and would be happy to further discuss any questions that you have. You can email us at [email protected].
Thanks
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Value
Reviewed on 12/06/2019
I use promo to create social media content in order to keep my business on people's minds. I've had...
I use promo to create social media content in order to keep my business on people's minds. I've had good interaction with my video posts created on Promo, and I'm very happy with it.
Pros
There are a lot of free clips and music available to create my videos. I really like the text functions - I just pick the effect I want to work with (out of many!) and type in my text. It's very easy to use.
Cons
There is a learning curve. It took me a while to figure certain things out. And while custom service was very nice, the person never did resolve my issue. I finally resolved it on my own.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent service!
Reviewed on 23/07/2019
Excellent service! Greate support team!
Excellent service! Greate support team!
Pros
it's super easy to create videos; huge collections of videos
Cons
the small number of available text effects
- Industry: Public Relations & Communications
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Edits for you
Reviewed on 26/04/2019
Pros
I like that it automatically places text in the best place for each frame.
Cons
There's nothing I don't like about this software.
- Industry: Computer Software
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fabulous for people who are not experienced in marketing but need a great solution
Reviewed on 16/07/2018
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased...
Actual beautiful videos that make me look like a pro. I need to really use the offer I purchased but am moving slow and still figuring out a game plan.
Pros
ready made offers, using your own tune, funny pre-built everything, terrific for an on-going campaign reminders
Cons
Biggest fear is the market will get flooded with all the pre-built offers and it will be hard to distinguish who's brand is who's if they use the same videos. Also not a great solution for detail explainer videos
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I now have awesome videos and I'm not a techie!
Reviewed on 7/05/2020
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through...
- I now have great videos for my Amazon products.
- Ilia from customer support held my hand through the entire process, and taught me the power of Promo.com - i even consider him a friend now, he's been so great.
Pros
- Easy to use creation
- Text drag and drop
- Selection of music
- Selection of clips
-New free premium clips
Cons
- Before you had a limit on premium clips and just as of yesterday have changed it so great
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant for facebook video adds
Reviewed on 31/08/2019
We are making facebook adds through promo.com for adevertisment
We are making facebook adds through promo.com for adevertisment
Pros
The most thing i like about promo.com is that it realky removes your haedche OKf hiring professionlas for a brilliant add video now even you can made you own video adds through their templates very easily
Cons
They had given only 5 projects for free trail that is something i think i dislike about them at least they have to give 20 projects.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good for video marketing
Reviewed on 20/02/2020
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
It’s a good tool to Star with video marketing at a reasonable price and without any video skills
Pros
It’s an easy to use tool that helps you to create videos without having technical knowledge or skills
Cons
The amount of templates available it’s limited it would be awesome if they add many more options so you can make many different videos
- Industry: Internet
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Promo works well for simple videos but could be better
Reviewed on 16/10/2020
I don't use it as much anymore because the product simply hasn't evolved the way I want it to so...
I don't use it as much anymore because the product simply hasn't evolved the way I want it to so that I can get the creative results I want. It's somewhat frustrating. We do still use it though. It enables me to do a custom video of 10 - 30 seconds quickly and easily. I own an executive recruiting firm and we produce a custom video to accompany every new job search, pushing it out over social media and on our website.
Pros
Promo is relatively simple to use, even for non-tech people. There is a wide range (millions they claim) of video clips available and a pretty good selection of music---all royalty-free.
You own the final product and can do whatever you want with it.
The price is moderate.
Cons
Promo began by allowing users to start from scratch with a blank template, but then created their own templates that you are forced to use or get creative about to customize. No amount of logic or pleading with their customer service ever made a difference.
Their in-house creative videos are almost all really amateurish creatively, except for the exercise videos.
The music selection hasn't seemed to expand or improve much during the two years I have used Promo. So, you have to work with what they have, which isn't all that bad.
They are always trying to upsell me on a plan I don't want.
Some of the instructions on how to use their products are confusing.
Despite repeated requests for the capability of doing voiceover narration with the videos, they still do not offer this. A partnership with VoiceBunny or Voices.com or Fiverr would enable users to hire voiceover talent to create videos that didn't just consist of video, slides, and music.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Doesn't stand out from the pack
Reviewed on 18/10/2022
It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY...
It's perfectly fine, it just is not the type of software that becomes essential. If you are SOLELY going to make videos then sure, go for it, but if you are a small shop and can't afford multiple platforms, this one would end up on the chopping block because you can get another all-in-one-solution with overlapping functionality.
Pros
Promo has nice-looking templates and is fairly easy to use. It definitely is something that folks with little to no video editing experience could easily onboard so you don't spend time training people to use it.
Cons
It is fine enough it's just that there are other platforms that do more and are more all-encompassing. At the end of the day, I couldn't justify paying for this on its own merits when I could just do the same thing with something like Canva.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great excellent software
Reviewed on 10/10/2019
Pros
Everything very well organized. It actually motivates you to keep on creating content for your business and as a business owner at least 10 pieces of content we have to let out on social media every day. Promo makes it easier especially on those days we are all but creative. One very important thing for me and my team was the speed your staff quickly answers. If we need to get the video out but we are struggling with some matter promo customer service won't take 1 minute to answer, I can say 15 seconds was the longest wait, if that is even considered waiting. It's just great, in every single aspect. ALL of your staff are very nice and easily and quickly solves the problem and plus gives us suggestions to improve our content!!!!! GREAT WORK!
Cons
Nothing. Absolutely nothing, which it is hard to find these days!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Careful
Reviewed on 14/04/2021
Costumer service is horrible. They do things via chat they do not have some one your can reach to...
Costumer service is horrible. They do things via chat they do not have some one your can reach to talk to about billing. I followed their directions to cancel and they still charged me. My bank gave me back my money but they recharged and said that the bank investigate d and said it was valid when I contacted my bank they said no it was a recharge and promo needs to return it. They do not talk about accounts for 30 days which then they keep your money. They recharge untill they get payment and keep telling to talk to your bank. Use another product this one make your videos feel fake.
Pros
Easy to login On our computers and laptops.
Cons
Editting : no hold and drag which made things time consuming.
Response from Promo
Hello,
Thanks for reaching out and to further explain when a payment dispute is opened with the bank, we freeze use of the product until the banks complete their investigation. After the investigation is completed, if the charge is considered valid the funds are provided to our company and if the charge is reversed the funds are returned to the customer. After investigation, the banks deemed the charge was valid and we double checked to confirm they reviewed full evidence from both sides. For further clarification, I would suggest double checking with the bank on how they reached their result and if we can further help out just let us know.
Thank You
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent products! Excellent services!
Reviewed on 28/05/2019
Excellent service! I had a last minute project due the day I contacted customer service and they...
Excellent service! I had a last minute project due the day I contacted customer service and they were able to help me resolve a tweak in less than five minutes. They have fast, friendly service and are able to understand what you need, no matter how frazzled you are at last minute. Thank you so much for saving my project! :)
Pros
I love how user-friendly this software is. Whether you have to create an ad or a short video for an event, you can adapt the software to suit your needs. I've been using Promo videos for a couple of years and have just opened a new business that will benefit from this software.
Cons
Last year, there were less features that made it a little less accessible for what I needed. They have listened to their customers and added new tweaks and features to suit everyone's needs. If you see something missing, that you require to enhance your marketing, just let them know. I'm impressed!
- Industry: E-Learning
- Company size: 2–10 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to express an organisations identity and message.
Reviewed on 27/10/2020
Being a small business and always struggling with funding advertising and promotion I love that I...
Being a small business and always struggling with funding advertising and promotion I love that I have control over spreading my message to the world and being able to do this in a cost effective and creative way.
Pros
I love the fact that they listen when you suggest something. For example there used to be a limit on the number of videos you could create per month which irritated me. But now they are unlimited which is great. Sometimes I use make videos all the time - when I am feeling super creative - and other times I don't use it at all because I am just too busy. But other times I use it a lot.
Cons
In a perfect world I would like to be able to make longer vids and possibly put voice overs on them but as far as short sharp message vids go - can't beat this program.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing
Reviewed on 7/11/2019
I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you...
I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.
Pros
The software itself has come a long way over the years and is easy to use and gives you decent video content.
Cons
-The price has been steadily increasing.
-Customer service has been disappointing.
Response from Promo
Hi,
Thanks for your feedback/review and we would be happy to help out. All unused credits rollover with an active plan and we have several options including pausing the account if you require. All published videos remain yours forever. Can you email us at [email protected] so we can take a look at your account and help out with a solution that will help out.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Features severely limited.
Reviewed on 24/11/2020
I think they have a good concept, but they are far from being user friendly and too limited to be...
I think they have a good concept, but they are far from being user friendly and too limited to be valuable. Too many other services that can provide better services.
Pros
For simplistic videos it is OK. Good variety of videos.
Cons
When then went to their premium video selection, some videos can cost multiple credits. Same videos are much cheaper elsewhere. Cannot upload quality videos without a headache. Even after speaking with tech support they wanted me to upload my video to a third party so they could check it out. I don't have time to mess with this program. With newest upgrade, previous videos can no longer be accessed because of the new system. Total waste of years with this group.
Response from Promo
Hi Lonny,
Thanks for the feedback on the simplistic and good variety of the videos. Sorry to hear you had an issue uploading your own content and I will reach out for the file to see what the issue may have been.
Thank You
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The Promo.com
Reviewed on 7/07/2021
Overall, i will recommend this software, because it is a good entry level tool to get started on...
Overall, i will recommend this software, because it is a good entry level tool to get started on social media video creating for a reasonable price.
Pros
The Promo.com is a website where you can easily create video content for all social media platforms, It offers a create number of tools for each platform and it helps to create high quality content videos for someone who has minimal experience in that field.
Cons
You can start using it for free, but to get access to all features, you have to pay. Also in the beginning it still needs some time and dedication to understand the system and learn to how use all of the possibilities the software has to offer.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great video solution
Reviewed on 24/09/2019
I like the customer service at Promo. they are very responsive and if I have an issue , problem or...
I like the customer service at Promo. they are very responsive and if I have an issue , problem or questions I get responses and solutions right away. during my first year subscription I did not really used all the credits, but they agreed to transfer unused credits to the next year.
Pros
It is an easy and user-friendly software with a great choice of categories you can select. You can select already prepared short videos , just customize them (like adding your own slogan, brand color and logo) and you are ready to send a message to your audience. It is very easy to download and share links. Now they added new features like posting on the social media. I used it and it was convenient as you did not have to download a video and then upload to your social media pages.
Cons
Based on my plan I get basic features , no cons for now. The only wish I could have is to get a cheaper plan but this is something we always want in the world of business.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-Notch Marketing Product
Reviewed on 13/06/2019
Pros
Promo.com has accelerated our digital media marketing efforts. As the marketing manager of a midsize nonprofit with limited staff, budget and time, social media marketing usually falls at the bottom of my priorities. Promo.com has empowered me to develop eye-catching social ads in a very short amount of time (usually 30 minutes or less) and at a cost that fits my budget. With a vast database of unique video clips and background music to choose from, Promo.com has quickly become one of my favorite marketing tools!
Not only would I recommend Promo.com for its ease of use and affordability, but their customer service team rocks! When I discovered an issue I could not resolve on my own, customer care was quick to respond and offer solutions to meet my needs.
Cons
The only limitation that I have experienced is text editing. The options for adding text to video are pretty limited and it would be great to see more text editing features available without making it overly complicated.
- Industry: Photography
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Promo.com Customer Service Experience
Reviewed on 20/06/2019
As a small business owner, I see the value in creating eye-catching content and 'putting it out...
As a small business owner, I see the value in creating eye-catching content and 'putting it out there' on social media. The problem is, unless you're big enough to have your own in-house graphics team, anything you create yourself will likely not rise to the level of professional and eye-catching.
If your content in lacklustre or mearly "ok", you're not going to get the desired result. With promo.com videos, you get something that looks like a pro TV commercial. That means more eyes stick with and finish watching your content and that translates into more clicks.
I've received a number of compliments on my new Promo.com videos-- something I didn't receive much on previous promotional material we tried. Promo.com makes it easy for me to put out a new video, publish it and quickly see new customer contacts.
Pros
Easy of use. I'm not a teck wizard and don't have the time to spend hours figuring out how to use a new tool for my business. You can jump right into Promo.com and start creating content almost immediately. Very user friendly. Also very pleased with the incredible variety of quality, ready-to-customize videos on their site. Very good selection of background music to use as well.
Cons
Genuinely nothing I can think to say here. For me, the experience using Promo.com has been all positive.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one!
Reviewed on 13/05/2020
I just started to use Promo a week ago. it's easy, the Customer Service has been very helpful. I'm...
I just started to use Promo a week ago. it's easy, the Customer Service has been very helpful. I'm positively surprised about how easy it is to create videos and you can customise the adverts with your brand and colours.
Pros
Promo gives access to all the 'ingredients' I need to create videos at an affordable cost.
The app is easy to use, no need to be an expert. Promo provides a great diversity of high-quality footage.
Cons
The only thing that I hadn't expect is that It was not clear that the annual payment would be taken in one go.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Like iStock and iMovie combined
Reviewed on 3/10/2019
The basic service gives you 12 videos a year in the premium category, and lots of stock video that...
The basic service gives you 12 videos a year in the premium category, and lots of stock video that you can pu text over, which was my primary need. It's also nice that they have templates for each type of social media (Facebook, Instagram, etc.) to keep things sized correctly.
Pros
I love how easy it is to create a short video ad right there where you found all of the stock videos for the background. It's quick and easy and doesn't require a lot of experience editing videos to use.
Cons
To get the best price, especially for basic use, you have to pay annually. If you want to make a one-year commitment, you get a full 50% off, which is a good deal, but often a hard sell for digital marketers to make to department heads who make make budget decisions.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
sales up & excellent customer service
Reviewed on 16/03/2020
Pros
The software is straight forward. ANYONE can navigate the software. I recommend using the Mac Book Pro I tried using the software on a pc windows system not so smooth it took the features longer to upload and overall it was just performing slower. Mac Book Pro lighting speed on all features.
The software is expensive but worth it. The message center will respond within five minutes of messaging them and are extremely helpful. The quality of the premium content is another great value for the price. PROMO has made a huge impact growing our brand and marketing our brand.
EXCELLENT CUSTOMER SERVICE!!!!
Cons
NO COMPLIANTS
The customer service team is AMAZING!!!
