CleanCloud Reviews

CleanCloud

4.7 (211)
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POS system for dry cleaners & laundromats

Overall rating

4.7 /5
(211)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

95%
recommended this app
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211 Reviews

Evan
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clean Cloud helps transform Laundromat

Reviewed on 22/10/2024

Overall It has been great! It has helped to give me a more accurate assessment of my business and...

Overall It has been great! It has helped to give me a more accurate assessment of my business and the customers love it!

Pros

The ease of use and all of the available metrics about sales and the store it provides

Cons

I don't like that you can not skip reciept printing and still use cash drawer

John
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CleanCloud replaced our Fabricare

Reviewed on 20/02/2024

Overall experience has been good, support has been helpful. Understand that it is still a relatively...

Overall experience has been good, support has been helpful. Understand that it is still a relatively new software and is still improving.

Pros

Offers the ability to chat live with support and also submit suggestions for items you would like to see customized or changed.

Cons

Fabricare system had more reports and ease of use on many features

Alternatives Considered

SMRT Systems and Cents

Reasons for Choosing CleanCloud

Fabricare was being shut down but company that purchased them

Reasons for Switching to CleanCloud

Seemed to be the best fit for what we have to offer. Software that we can build on and built with them on.

Response from CleanCloud

Thanks John, glad to hear the overall experience has been good so far and that you're making use of the ability to subit feature requests!

Johnna
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Works for us

Reviewed on 21/02/2024

Works! But has its limitations, like everything. Best I've found so far.

Works! But has its limitations, like everything. Best I've found so far.

Pros

The simplicity of the staff entering orders is great. Cleancloud is great with wanting to make a difference and improve their systems. They're listening to their users, and improving.

Cons

EFTPOS integration, would love Tyro as an option. The User Experience on the management side could definitely improve.

Response from CleanCloud

Thanks for the feedback, it's great to hear you're getting on with the software so well!

Gene
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great tool foor growing your business.

Reviewed on 6/03/2024

Overall I love the people and the knowledge they have. They are easy to work with and i love the...

Overall I love the people and the knowledge they have. They are easy to work with and i love the webnars when they do updates. Great communication.

Pros

I love the tracking of the orders for the customer. I appreciate the fact that every customer is updated through the process from when it is picked up to when it is delivered. The fact that they can get updates via text or email allows me to close more deals with customers knowing they have control during the process.

Cons

The lack of flexibilty in your payment plan. I prefure payment mid month for the next month but they only allow on the first of the month and you cant prepay unless you pay the whole year i. Advance.

Response from CleanCloud

Thanks for the feedback Gene - great to hear you find the webinars useful!

Michelle
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing service

Reviewed on 21/10/2024

Customer service is amazing. Everyone is friendly, knowledgeable, and quick to respond

Customer service is amazing. Everyone is friendly, knowledgeable, and quick to respond

Pros

The customer service. Everyone is so friendly, and they respond quickly.

Cons

Nothing, everything is great. I have not had any bad experiences with cleancloud.

Response from CleanCloud

Wonderful to hear Michelle!

Kenzie
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software!

Reviewed on 22/10/2024

I think its a great software. The cuatomer services is kind and helpful. The software is easy to...

I think its a great software. The cuatomer services is kind and helpful. The software is easy to naviagate.

Pros

I loved the ease of customer support and accessable help

Cons

Some functions were not very customizable and could not be adapted

Response from CleanCloud

Thanks for the feedback Kenzie, glad to hear you've had such a positive experience with our support team. I'll be sure to pass the feedback on

Herbert
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Wdf Laundry

Reviewed on 21/10/2024

Pros

How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long.

Cons

The lack of customers that were coming into the website.

Jackie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Clean & easy!

Reviewed on 21/10/2024

Pros

Clean Cloud has a user-friendly interface and robust features. The program offers a smooth and intuitive experience. The layout is clean, allowing users to navigate without extensive training. The onboarding process is simple, with helpful tutorials that guide new users through the core features.

Cons

The language, since the company is based in England.

LeAnn
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LeAnn's Clean Cloud review

Reviewed on 21/10/2024

My experience with clean cloud was very positive and the exact tool I needed to run a business.

My experience with clean cloud was very positive and the exact tool I needed to run a business.

Pros

The customer service when setting up Clean Cloud was so helpful. The staff really went above and beyond to help answer all of my questions.

Cons

Not being able to cancel automatic orders.

Alisha
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Review for CleanCloud

Reviewed on 21/10/2024

It’s great and is getting even better over time with all the changes!

It’s great and is getting even better over time with all the changes!

Pros

Easy to use and the support was always available.

Cons

It doesn’t work without internet. I did not know this before signing up

Response from CleanCloud

Thanks for taking the time to send some feedback Alisha

lalita
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Cleancloud

Reviewed on 30/09/2020

Overall it's good I wish that we had a direct contact USA time to speak to some and get issues...

Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung

Pros

Its mobile and you can log in from anywhere

Cons

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

Jeanne
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Cloud-based dry cleaning software

Reviewed on 11/01/2022

Overall, I am glad I came across CleanCloud. The staffs are very courteous and helpful when I need...

Overall, I am glad I came across CleanCloud. The staffs are very courteous and helpful when I need technical help. The software is very easy to use and implement. I don't think I am ever switching to another company!

Pros

I like that this software is cloud-based. I get to manage my business from anywhere. Plus, I can send texts to my customers from the website for a small additional fee.

Cons

I don't like that although I can send texts to my customers, they cannot reply to me. It would be great if they would allow for this option.

Alternatives Considered

Comca Systems Cleaner POS

Reasons for Switching to CleanCloud

CleanCloud price and their cloud feature were options no other product offered to me!
Sébastien
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An excellent partner in our development

Reviewed on 20/02/2024

Pros

Ease of implementation, white-label application, the possibility of push notifications, the quality of after-sales service

Cons

The way to handle deposits at the same address but with distinct users

Response from CleanCloud

Thanks for the feedback Sébastien, I'm pleased to hear you've had such a positive experience.

Rachel
Overall rating
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Dry Cleaning POS

Reviewed on 20/02/2024

Pros

The ease of use with CleanCloud and that it is web based makes it easy to manage from anywhere.

Cons

The driver app is not user friendly and often time-outs or does not provide an efficient route for the driver.

Alternatives Considered

SpotOn

Switched From

SpotOn

Response from CleanCloud

Thanks for the feedback Rachel. We've made some recent updates to the driver app which should help. Grow and Grow+ customers can now choose to use Google maps or Route Pro to plan journeys. Hopefully that helps with planning more efficient routes. If you continue to have issues with the app timing out, please contact our support team or let us know in our Facebook Community.

Mary
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brought All of Our Data into One Place

Reviewed on 9/11/2021

CleanCloud has let us put all of our customers, their orders, and their payments in one location....

CleanCloud has let us put all of our customers, their orders, and their payments in one location. It allows us to email and text our customers directly from within the app, notifies our customers when their payments have been declined, sends out automated service reminders, as well as when the driver is on the way, the order has been picked up, and the order has been delivered. I no longer have to maintain multiple databases of customer records, because they are all in one place. While we have struggled a bit with metrics to find very specific information, our overall experience with CleanCloud has been very positive. Their customer service team is prompt, the webinars keep us informed of changes, and they are always working to make the software better.

Pros

My favorite features of CleanCloud are the ability to keep all of my customer data and sales in one place, automated reminders for service, and ease of use for employees.

Cons

There are some areas for improvement including routing and metrics. To be fair, however, routing for our company is exceedingly difficult.

Nicholas
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive and always being updated

Reviewed on 19/10/2023

Setup took a little longer than expected because I had to manually go in and set the pictures for...

Setup took a little longer than expected because I had to manually go in and set the pictures for each button. Overall I am very happy with the product, and love how I am getting notified everyday on updates and improvements they are making to the system. Next for me is to start getting the custom app developed for my business. Clean Cloud is helping us to bring our business into the 21st century and stand out against our competitors.

Pros

Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.

Cons

To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.

Response from CleanCloud

So glad to hear that you're seeing the benefit from CleanCloud Nicholas. Lots more updates planned!

A.B.
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clean Cloud

Reviewed on 6/03/2024

Very positive. I've been happy with CC.

Very positive. I've been happy with CC.

Pros

I love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward.

Cons

Some features are a little clunky. But technology, eh? Nothing is perfect.

Response from CleanCloud

Thanks for the feedback, so pleased to hear you're getting on so well with the software

nagi
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

BAD BAD BAD

Reviewed on 4/05/2024

Pros

in the beginning the price! but they increase it.

Cons

customer service! I lost lots of money because of the customer service. to fix a problem it take weeks or maybe never

Alternatives Considered

Enlite POS

Response from CleanCloud

Sorry to hear you were disappointed with the service Nagi, I hope we were able to fix the issue.

DEBORAH
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My staff and I have been using this software for a year now and we absolutely love it.

Reviewed on 23/05/2018

Alot!!! the sms we send to customers when their orders are completed - they just love it. How...

Alot!!! the sms we send to customers when their orders are completed - they just love it. How quick and responsive the software is especially when we're busy.

Pros

I love how simple and easy it is to use. Even a computer dummy is able to get into it right away. That's how user friendly it is. The support team from CleanCloud is so prompt its unbelievable. They see my request and reply to it - all in the blink of an eye. How good is that? They are with you shadowing you along every query. Prompt and extremely reliable. Cleancloud is always working to improve and update the software. I feel like I have this huge multinational company working for me 24/7 supporting and assisting even a small business like mine. Its very reassuring. Thank You.

Cons

I can't think of anything as yet, but I do know if I have any suggestions, the team is always happy to take them on board.

Talahat
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive and User friendly

Reviewed on 29/12/2021

A very up-to date software full of features designed by the company and the users. A forever...

A very up-to date software full of features designed by the company and the users. A forever evolving software and in touch with their customers to quickly make changes and integrate new features. A company that listens to customers and acts.

Pros

The software is customisable in appearance pricing and gives control to the the administrator.

Cons

Software only allows forward booking of four weeks at a time.

Cecilia
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good

Reviewed on 26/04/2023

I like clean cloud because it is easy to work on it, but the service is not that good, and we don't...

I like clean cloud because it is easy to work on it, but the service is not that good, and we don't have anyone to talk, because sometimes is difficult to write your need.

Pros

Give us immediate information about the business

Cons

I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.

Donnalee
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Laundry Software that's got me in a spin!

Reviewed on 28/11/2018

Like any decent software you'd expect it to transform your working practices but my oh my we could...

Like any decent software you'd expect it to transform your working practices but my oh my we could not live without Cleancloud. We found the software by chance and since the day we got involved with the lovely crew at Cleancloud we have not looked back. Nothing is too much trouble.

Love their pragmatic problem solving attitude when we have spoken to them about various proprietary requests that they have always managed to handle.

The software does everything I could possibly need and more and my staff find it simple enough to use. Its elegant will cater for all my needs as my business grows

LOVE LOVE LOVe

Pros

Clean and intuitive
Comprehensive
Well priced
Patient and helpful support team
Logical

Cons

Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.

Daren
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Soap and Bubble Wash House love CleanCloud

Reviewed on 24/10/2016

The CleanCloud system has been a massive boost for our business .. implemented the system early...

The CleanCloud system has been a massive boost for our business .. implemented the system early this year (2016) and it has underpinned our business growth and development...

Our staff love it, the clients can see we are far more professional and from a business management perspective I can track the results as they happen ...

We have been able to use the data to develop our strategies & go forward direction

Customer service is great & we have worked closely on developing specific solutions for our business ...

Would highly recommend David and the CleanCloud team (Simon, Peter & crew)

Many thanks

Pros

Adaptability that allows us to customise for our specific needs

Cons

Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently

The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...

Kyle
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Clean Cloud review for Krispy Kickz Sneaker Laundry

Reviewed on 4/05/2022

Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamline...

Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamlined approach to our processes therefore providing better service offering to our customers.

Pros

Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business.

Cons

Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative.

Alternatives Considered

Zoho Social, Zoho CRM and Zoho Expense

Reasons for Switching to CleanCloud

Complexity and cost to implement.
Robbin
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CleanCloud Works

Reviewed on 20/02/2024

Pros

ease of ticket input for customer orders

Cons

Do not like the new invoicing system. Do not like that we can't post partial payments or overpayment by customers.