For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.
To know exactly what your customers and patients think of you. Instant feedback. So powerful!
Absolutely nothing at all. Love everything about this software from the user interface to the back up support.
Customer experience management
Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.
The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures
Do t have any issues at all with the software which is unusual
Grohawk has proved invaluable to me allowing me to tailor training and continually improve service levels.
The clear reports - quick and easy to analyse
Instant notification so I can act quickly to resolve any issues
Ability to set my own questions/criteria
When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling.
Growhawk grows my busuness
We’ve managed to turn around the occasional poor score into raving fans by acting on the review.
Often these stem from poor communication and by speaking to the customer we can clarify and put things right
Ease of use, time saving, allows me to proactively run business not react/fire fight.
Word of mouth on steroids!!
There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve
Enables us to get customer feedback extremely easily
Great customer feedback.
Very easy for our customers to use and navigate and give us feedback on their visits to our business. Enables us to act and rectify quickly on any negative comments that maybe left on the system and turn things round.
When viewing in outlook on view pane you have to scroll down to see score and comments. Would be easier if everything was view-able in pane. Would make reviewing customers quicker.
Response from GroHawk
Thanks for your comments Paul. This is an improvement we are looking to make on future versions of the product! We're glad you're enjoying GroHawk!
Wouldn’t want to be without it!
Amazing tool to keeping touch with how our customers are feeling about our service. Anything negative can be dealt with quickly & hopefully turned into a positive.
Nothing to add here. Why would you not want to share either amazing feedback or jump on any thing negative?
Can't believe we survived without it
It gave us a real life measure of what our customers thought of the service we gave. It links straight to our website and publishes the testimonials for us. It is an invaluable tool to reward our staff for excellent service.
No way to send survey from the home page