Kinetic Reviews

Very versatile software that can be adapted to fit any business needs. I have been a Senior Consultant for Epicor and also an end user for a total of 15 years in all functional areas.

Feel free to contact me with any questions.

Robert W F Krause
Epicor/ERP/Consulting
Krause Consultants
Cell: 516.983.8095
Email: [email protected]
http://www.krauseconsultants.com/

The software is very complex and requires some initial training to use it effectively.

ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today

The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use.

It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

CRM is not good, also the web version has so much problems when we compare to other competitors

Has scope for customisation and works well when used as an ERP

When used as a CRM, the software is very slow
Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

This ERP is very customisable. You can change the behavior of the software with it's DATA DIRECTIVE, METHODE DIRECTIVE. You can change the look and feel of every screen with it's internal .NET engine.

It is slow... You will need a very fast server.
The query engine (BAQ) is very limited with Epicor 9 but I heard it's better with Epicor 10.
If you made a lot of customisation, the upgrades will be difficult.

Epicor allows us to manage multiple companies with multiple currencies. One system for the entire company. We use if from the manufacturing floor to distribution & sales to financial reporting.

It's a very complex program because it does a lot. It took a team about a year to implement and users require training. It is not intuitive to use but once you understand how it works, it works very well.

I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility.

The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money.

It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward.

It isn't aesthetically pleasing and I have noticed many users like it to be sleek..

The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence.

It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense.

The software interface resembles a Microsoft product which helps end users pick up the basics of navigation.
Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.

Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.

I frequently use this program to track historical product records. I can pull a full production detail report, to see each and every operation a part has gone through.

Sometimes, the reporting feature takes awhile to pull the report. This is only the case for very large reports however!

We went from a manmade access system to this ERP system being our first. I enjoyed the easy click through menu options and ability to customize the forms to our liking. We have a unique business that would not fit an out of the box capability.

Reporting is not easy in this system. Almost everything has to be customizable and it created many years worth of problems trying to build this system without a strong support team. We have been trying for over a year to get our rep to give us pricing on licenses as we have grown and would like to expand in this area. We cannot get responses from the website support, our rep, or anything. Once you become a customer, you are abandoned, and left with very little support. this was not ideal as we developed how we wanted to use an ERP system and what the system could really do. We have spent 100s of thousands with other consulting companies to try to build the system, all while paying for the support and maintenance without any support.

The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.

We use a ton of customizations and personalization. The ability to do so is awesome!

We are a job shop, non-stock parts with many only being built once. Epicor 10 is more geared towards stock jobs and continued quantities

It was easy to learn for me - Been a user for 5 years

I have no issues with this software.
I cant think of anything I dont like after 5 years of being a user.

I like how you are able to customize things to the aspect of your company. The ability to make things unique to your own is a great feature. It's great for tracking inventory too.

There is always a problem with any update that happens. I do not like the ticket process because it takes forever to get a response and most times the problem could be solved in a few minutes instead of being dragged out for a few weeks.

Epicor is a good piece of MRP software overall.

Screens are able to intelligently link to one another with relevant right click context menus.

When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand.

Epicor licenses are extremely expensive and not recommended for smaller businesses.

Flexible to your business processes. Stable application. Option of cloud and on-premise. Handles quote to cash without the need for a 3rd party financial package.

Weak technical support in the past, but we've seen improvements over the last few months. Responds well to outages, but if you require escalation for a non-emergent issue, you might wait a while.