tab32 Reviews

tab32 allowed us to move us off of our server while not losing any key workflows that we needed. We even saved on our monthly payments by consolidating all our different vendors we were using by moving to tab32. From patient texting, free updates, estatements with online payments, unlimited eclaims, online booking, reporting, digital x ray studio, and many more, tab32 had everything we needed to keep growing our practice and move to a post server world.

Change management is always difficult, but after using the software for about 2-3 weeks my staff became very efficient.

It is great to have everything in one place and to be able to access everything remotely. The software is intuitive and comprehensive. Its also nice to be able to communicate easily with patients.

Some of the features are unnecessarily disorganized. It would have been ideal to copy the features of other EHR's that are doing their thing well. For example, the chart notes are not organized at all- just copy Open Dental. The billing is also not straight forward. The reports are easy to run, but there is no option to compare things. It would be great to be able to compare monthly production for date of service and monthly collection for date of service. Also, why would anyone need to know when a date a service was entered? This is an unnecessary report option. I think you need more dentists and billers to consult with and to implement these changes.

Lastly, you need to develop a phone app, at least for the doctor. For example, I had a patient text me yesterday and I couldn't respond until late last night; then she texted me back at 7 am this morning but I didn't check the site until 9 pm tonight and I'm pretty sure she is going to be angry about that. But on days when I'm not in the office it isn't always possible for me to get on my computer. Patients expect a response earlier when its a text. And this app should not be an added fee.

Tab32 is a very strong asset for our Dental practice in terms of operational and patient communications - reminders, appointment confirmation, automated recalls & surveys. Being Cloud software, it has provided me the flexibility to finish off day early sometimes and get back to it later in the evening or week ends, has complete auditing. The User Interface is a total upgrade and intuitive compare with traditional server based age old software.

Nothing major to gripe about but they are working on some small enhancements that we've requested like customized reporting, timesheet management. Again, their customer service is easy to reach and accommodative in case of any help / issues.

Ease of use. The all inclusive nature of the software - appointment reminders, verifications, billing -- it's an all in one experience.

The periodontal charting could use further improvement as it tends to lag behind as you are inputting clinical findings. The radiographs cannot be fully manipulated once uploaded.

The effort the team puts in to making it fit the individual practice needs. Over the top customer service!

I haven't found anything to date that I dislike. We are working out the links. The chart doesn't put the teeth in numerical order and molar root canal treatment only shows on one root instead of all three. Again they are working to fix these little things.

The software has all the features you will need to manage/ start your business, plus they have great online support to help with your needs.

It's like using iPhone, very easy to use and learn. I figure if everything is going to the cloud why not the practice software. I think it covers pretty much all aspects of managing the dental practice and still evolving.

It offers a lot of efficiency to the overall workflow. All features that we required for the daily functionality are present. Easy to learn for new hires without previous PMS experience.

Speed could be improved. There is lagging here & there. It requires a lot of clicking. We arelocated on east cost & they are on west, so time difference is an issue when we need trouble shooting.

Convenience of cloud based.Everything I needed on one platform.

Messed up reports. Non reconciled, miss matched reports every single day.

It's a simple layout and easy to navigate between pages. Hello Patient works great and the patients love it.

Some of the reports are a little difficult to understand.

Can't believe how helpful Tab32 has been for me to streamline my dental practice. It's helped me grow my income

It's clunky and it was quite difficult to get up to speed and learn the product. But their support was helpful

The concept of all things integrate d and cloud based is great. Especially the X-rays. Hello Patient is another.

It's still in the concept stage. The software needs way more work. Buyer beware, it is smoke and mirrors. They get you to pay for set-up and have a brief review of software. No formal training. Once you've paid for set-up and first month's fee and really use the software you find out how inept the software is compared to others. For the seasoned offices I would require them to offer free set-up and work with the software for 90 days so you have a good grasp of what you're buying. Keep your old system running. For the new dentists, do your research, what you don't know can be detrimental.

Customer service is impeccable. Always willing to assist with any problems I've had. Additionally, they are frequently updating the software, making changes or adjustments based on the user likes or dislikes. The layout of the software is also very intuitive and easy to learn.

Nothing I can think of. Haven't been using the software long enough yet to have any issues. However, any issues I would have could be easily changed by the developers.

The software is intuitive where every functionality like progress notes, forms, medical history, and xrays are click away, which makes documentation a breeze. I can access patient charts and xrays from home or while traveling is fantastic. Also, I am big fan of their integrated hellopatient system within EHR itself.

Once in a while software would limit us to upload multiple files in EHR but then we were explained that it was due to security, they raised the limit but we had to call and request, which is little hassle but no big issue. Also, I hope they soon bring mac based xray system.

Cloud based; very flexible and can be adapted to most any situation. Tablets work great. The Hello Patient features are unmatched.

Some features not like other software packages, so training is very important. Customer Services can be more robust.

This software allows me follow through with my treatment plan without putting in any new data. I am also keep accurate notes on the patient which I create. It feels very personal.

What like least is my not knowing how to xrays with it on my MAC. I am confident that xray ability for my MAC will come soon.

It is very simple to use and tech support is awesome! I use their product daily and love it

Sometimes it lags. That is the only issue I have with it.

The Cloud Based function was the best aspect of this program. The new practice discount is very helpful.

The mobile app for android needs to be better and more functional. There needs to be better data entry method of dental codes/services by typing in codes if preferred by user. This is sometimes faster than clicking multiple places to inter treatment.

Pretty easy to use. It is very accessible.

I dont like the little orange box that appears when you are hovering over an appt. Well, I do, but it appears out of no where when there is no appt in sight and I have to refresh the whole page to get rid of it. Also I would love to be able to search patients by their preferred name.

I was excited to incorporate all of the features that the sales person sold me on

The most important aspects from my previous software did not transfer over during the migration process.

The software includes many features that I need and is highly configurable, which makes me feel like I can do anything and allows me to make processes unique to my company. My favorite feature are the ability to link clients customized forms and not require them to make an email or password, which helps reduce the obstacle of patients booking with us while still capturing all the needed data.

There are very many icons, which requires some upfront training.

Helpful, well trained, approachable and Awesome. Trust me, I texted these guys on weekends and they got back to me in matter of minutes. True professionals. 5 star Team.

I worked with Dentrix and Eagle soft so there are features which still need to be implemented. But these guys are on it. I am sure that tab32 has a bright future.

features

needs more webinars

Cloud based
No need for IT company
Excellent uptime
Great customer service
Able to get a response from the [SENSITIVE CONTENT HIDDEN] (true)

There is a trade off when using cloud based software of fewer rich features vs server based products.

However, there are work arounds and the benefits are huge.

Amazing features that need to be connected and easier to use.
They do listen to your concern after a while and will try improvements.
Everything in one place and many features that would cost more than a single app.

No updated given, bad customer support as it takes way too long to get back to you.
There are way too many steps to do simple tasks. Appointments have 3 step work to be done.
It's improved by miles in the last year but still needs work.