HSI Donesafe Reviews
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80 Reviews
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good system compared to what is available but room for improvement
Reviewed on 13/03/2019
Donesafe is used for Incident reporting and management across Health, Safety, Environment, Quality;...
Donesafe is used for Incident reporting and management across Health, Safety, Environment, Quality; Assessments & Audits, Management of Risks and Workers Comp management
Pros
Ease of setup and use
Minimal training required for our users
Good for basic incident reporting and assessments/audits
Easily configurable to capture
Cons
Reporting -
- The standard reporting and dashboards are very basic. This cannot support Incident reporting requirements for a business
- Dashboards for managers and key people across multiple areas (like HSE, Quality, Risk) is difficult or cannot be easily done.
- Cannot join data between actions and Incidents/Assessments/Risk modules within the standard reporting module
Integration
- apart from manual csv downloads across individual modules, no other form of integration available
- Integration that was promised to be delivered as part of the implementation is still not delivered 8 months after go-live, we are still uploading users and other key masterdata manually
User Support
- Response is fast, but their first level support don't know much about the product
- Getting resolution can take time; I have had to follow-up constantly
Mobile App
- Certain types of questions do not work on the mobile app; we were told of this upfront
Risk module
- Very basic, good to capture the business risks, but ongoing review and management of Risks is cumbersome (especially for Exec's and senior managers)
System updates
- there is no communication on standard system updates/release notes, and at times we have seen things that were working have stopped working (users complained)
Printing cannot be formatted, must use the standard formats
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent platform for multiple business facets
Reviewed on 7/05/2020
Its a fantastic platform and an exceptional multi tool platform for all things safety, record...
Its a fantastic platform and an exceptional multi tool platform for all things safety, record keeping etc. Highly recommend and from the background I have come from in 15 years in manufacturing and transport, can confidently say this is the best I have experienced.
Pros
Its he most fluid platform I have used across all the businesses I have worked for. Some are clunky and more difficult to navigate, however through Donesafe the navigation and path finding is easy and simple.
Cons
Being through multiple changes, there is no update sent to users. Maybe to administrators but not forwarded. You are constantly surprised by changes which are always for the better but the user finds pretty quickly.
Response from HSI
Bradley, thanks for leaving us such a wonderful review. We are thrilled that you love Donesafe; the team will be happy to read your comments and feedback. In regards to platform updates, these are usually minor changes to assist with the overall experience. We document and share updates to assist organisations through the changes if you wish to receive more information on our updates contact the team at [email protected].
Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day.
Thank you,
The Donesafe Team
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great product
Reviewed on 25/02/2021
Pros
Easy to use, and very comprehensive !!!!
Cons
Can’t think of any cons, would definitely recommend this software.
Response from HSI
Anastasia, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements.
Regards,
The Donesafe Team
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
working with donesafe
Reviewed on 21/03/2021
great
great
Pros
the most that i like about this software is the ease of the software
Cons
the least thing that i like about this software is the periodic updates and the slowing of the software at times throughout the day.
Response from HSI
Alexandra, thanks for leaving us a great review. We are happy to hear that you love the product and find it easy to use. We'd like to understand how and why you are experiencing slow periods on the platform as this shouldn't be a problem regardless of the day, time or scheduled updates. Can you please log a ticket to [email protected] or inform your safety management team to discuss this further. Depending on your location when using the system you could be experiencing slow internet speeds within stores, warehouses, depots etc. this would be an issue that would need flagging with your IT department. Again, we would be more than happy to troubleshoot this with you and the team.
Regards,
The Donesafe Team
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
McDonalds Health and Safety
Reviewed on 22/05/2020
I think that it has made completing safety logs much easier rather than the old paper versions we...
I think that it has made completing safety logs much easier rather than the old paper versions we used to use.
Pros
I do like that it keeps track of all the safety meeting minutes and all comments conversations, Also that you can add additional information at any time even after and incident is closed.
Cons
When it says hazards incidents open on the home dashboard I wish you could click that and it takes you straight to your open ones.
Response from HSI
Toni, thanks for leaving us such a wonderful review. We are thrilled that you would recommend Donesafe to others. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Donesafe has the ability to click straight through from your dashboards to access open records, this is a minor change that can be actioned from your account. If you need assistance please reach out to your safety team, Natalie and Yvonne.
Thank you,
The Donesafe Team
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use and intuitive Safety Software
Reviewed on 5/06/2017
We manage more than 50 businesses Safety needs using this system and it certainly makes it easy for...
We manage more than 50 businesses Safety needs using this system and it certainly makes it easy for us to keep an eye on our customers and react to their needs.
Pros
Fully adaptive so it works great on any device. Easy to use, the interface is very intuitive in design. The system is also very easy to customise so you can make it fit the business instead of changing the business to suit the system.
Cons
Currently only works live and online but they are releasing an app that will allow it to be used when no internet is available.
Response from HSI
Thanks for the review, Shayne.
Great to hear your experience with the Donesafe platform at KISS.
We continue to improve our product every month, our app and offline functionality has had a number of updates since leaving this review. Reach out to the team to check its progress.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Warehousing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keep your safety on track!
Reviewed on 18/11/2020
Pros
Clear concepts and report templates. It covers what is needed to keep our team focused
Cons
Visual aids for reporting, presentations, etc.
Response from HSI
Rafael, thanks for leaving us a great review. We are happy to hear that you find the product helps to keep your safety on track at ACM Parts.
In regards to the visuals aids for reporting and presentations, we have a range of dashboard and reporting additions to our product.
Please reach out to your safety management team and provide all feedback, changes are quick and easy to make in the platform from an admin level. These changes may help other team members now and in the future.
Regards,
The Donesafe Team
- Industry: Renewables & Environment
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
DoneSafe outlook
Reviewed on 4/10/2022
Pros
Comprehensive forms design and customizable dashboard
Cons
No real mobile app and off-line capability
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LOVING Donesafe!
Reviewed on 22/12/2019
100% enjoyable and full of ease. Never had a trouble, easy to learn and to teach other employees...
100% enjoyable and full of ease. Never had a trouble, easy to learn and to teach other employees how to use.
Pros
Easy to navigate, find it easy to identify hazards and incidents as well as complete checklists for safety purposes within our store.
Multiple employees in my store can use Donesafe and it’s an easy way to communicate safety issues within the store. Checklists are done on time and once completed, they are unable to be tampered with giving an authentic date to when it was completed.
Cons
The website isn’t always every browser friendly and mostly suits on a computer screen. Not every company can access the app on their phones. That’s the only thing I find to be a con.
Response from HSI
Rachel, thanks for leaving us such a wonderful review. We are thrilled that you love your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. Thank you for your kind words.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 24/07/2019
Pros
The amount of features and apps on Donesafe is so comprehensive and gave us real confidence in the solution. It catered for all our OWHS needs.
Cons
The scale of the service is great it just means you need the right implementation. This isn’t a draw back, and the Donesafe team are fantastic at organising these.
Response from HSI
Alex, thanks for leaving us such a wonderful review. We are thrilled that you enjoy our platform for all health and safety business requirements.
From the Donesafe team.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
The product has allowed our business to successfully compete for Government and private...
Reviewed on 6/06/2017
Pros
Finally, our team can access the most current WHS documentation simultaneously. Our clients have almost immediate access to documentation and evidence. It allows our business to conduct our services professionally and efficiently. We can document our team's professional development, conduct mandatory reviews to ensure compliance to WHS. The system can be tailored to our needs and requirements. The software allows our business to demonstrate our solid commitment to ensuring WHS is paramount.
Cons
The system is designed for electronic use however some clients request paper output WHS and the output is without our company logo.
Response from HSI
Thanks for the review, Francene.
Great to hear your experience with the Donesafe platform at Mountford Plumbing Services.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Donesafe
Reviewed on 2/06/2019
It is great for my Crew to report Hazards which I get notified straight away, likewise with my...
It is great for my Crew to report Hazards which I get notified straight away, likewise with my Management team and any incientes that occur.
Pros
It is easy to navigate and for all different levels of Crew - Management to use.
Cons
The main page can look a bit to busy, somtimes less is better.
Response from HSI
Thanks for review Nicole.
Great to hear your experience with Donesafe over the last 1-2 years.
The main page/dashboard has been configured by your health and safety management team at McDonald's. You can reach out to the team and provide feedback or offer suggestions.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Wholesale
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Reece bendigo review
Reviewed on 23/04/2021
We are solving the day to day reporting of checks and hazards.
We are solving the day to day reporting of checks and hazards.
Pros
Ease of use, simple format that does everything you want it to.
Cons
Some functions dont give positive feedback when you enter, so you dont know if information has stuck .
Response from HSI
Michael, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. If you continue to experience issues please reach out to your safety manager or contact Donesafe support at [email protected] for assistance.
Regards,
The Donesafe Team
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Thorough Product and Easy to Use
Reviewed on 15/10/2020
Great experience to date.
Great experience to date.
Pros
Tracking of hazards, incident reporting and auditing.
Cons
Nothing at this stage, the product is working very well for what we need it for.
Response from HSI
Emma, thanks for leaving us a great review. We are happy to hear that you love the product.
Regards,
The Donesafe Team
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A fantastic solution regardless of the size of your business! I recommend Donesafe to all of...
Reviewed on 17/11/2017
Pros
User friendly, completely adaptable to suit specific business requirements and extremely well priced.
Cons
Offline functionality via an app would be great. I know this is currently in the works, so can't wait for it to be released.
Response from HSI
Thanks for the review, Catherine.
Great to hear your experience with the Donesafe platform.
We continue to improve our product every month, our app and offline functionality has had a number of updates since leaving this review. Reach out to the team to check its progress.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Donesafe software
Reviewed on 20/09/2020
Very good
Very good
Pros
Software was easy to use, no downtime, reliable
Cons
None at all, software was really commendable
Response from HSI
Djohana, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback.
Thanks,
Team Donesafe
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Donesafe Review from a Shift Manager
Reviewed on 22/07/2019
Pros
It is easily accessible for all employees in the business and regardless of their relationship. It is also environmentally friendly as previously hard copies had to be sent to an archive run by McDonalds for a minimum of 7 years. Now this system stores it on the cloud and automatically deletes files about WHS and incidents that occur.
Cons
Customer service is not 24/7, and in this field, does not cater towards McDonalds needs. A few bugs in the process as well.
Response from HSI
Thanks for your review Adit.
I'm happy to hear that Donesafe has improved the way safety is managed at McDonald's.
Please note that our support hours managed by Donesafe are Monday-Friday 8.30am-5.30pm.
We aim to resolve any issues, including bugs as soon as possible. You can also find helpful articles to guide you through all aspects of your Mcdonald's safety system within your account.
If you require any additional support or have further requests we would recommend you reach out to your McDonald's safety team.
- Industry: Philanthropy
- Company size: 5,001–10,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Donesafe for Charities
Reviewed on 28/02/2020
After you have had incidents or accidents all the little details are important to remember. ...
After you have had incidents or accidents all the little details are important to remember. Instead of focusing on navigating a system the ease of use allows you to quickly categorise the incident and focus more on the important details.
Pros
Donesafe far exceeded the previous program we used in terms of ease of use, detailed multiple selections that allows you to to quickly relay important information about accidents and incidents. It has a follow up function that allows you communicate risks to appropriate people and confirm the risks have been resolved.
Cons
I couldn't fault the software. I don't know what else to say.
Response from HSI
Justine, thanks for leaving us such a wonderful review. We are thrilled that you love Donesafe; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day.
Thank you,
The Donesafe Team
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Basic Use of Donesafe
Reviewed on 16/10/2020
We are solving incidents big and small around our Precinct.
We are solving incidents big and small around our Precinct.
Pros
It was easy to use when it rolled out because every detail seems to be recorded.
There isnt a question unanswered when looking back at reports.
Cons
Maybe the Dashboard View could have less windows open on it & more tabs to open for that information.
But it is really easy to Navigate through the App.
Response from HSI
Aaliyah, thanks for leaving us a great review. We are happy to hear that you find the product easy to use.
In regards to your dashboard view, this has been created by the Safety team at SkyCity to assist in managing organisational health and safety.
If you wish to share your feedback, please reach out to your safety management team. It is quick and easy to make changes to the platform at an admin level and these changes may help other team members now and in the future.
Regards,
The Donesafe Team
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great vendor to partner with - simple, intuitive, end-user focussed software
Reviewed on 8/08/2018
A great vendor to deal with - they really partner with their clients to get the best outcomes. We...
A great vendor to deal with - they really partner with their clients to get the best outcomes. We have been able to get the system up and running in a short period of time and are getting great results and feedback from stakeholders. Thanks Donesafe
Pros
The software is simple and intuitive to use and end-user focused.
Cons
The reporting/dashboarding/analytics has room for improvement - however Donesafe are licensing business intelligence software as part of the product offering so this will fill this functionality gap.
Response from HSI
Thanks for the review, Sam.
Great to hear your experience with the Donesafe platform at Telstra.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Donesafe
Reviewed on 13/11/2019
Makes reviewing Safety and Security in the restaurant an easy task
Makes reviewing Safety and Security in the restaurant an easy task
Pros
Very user friendly to complete and assign tasks, complete checklists and communicate.
Cons
Looks difficult to new users, but you just have to use it a few times
Response from HSI
Zoe, thanks for leaving us such a wonderful review. We are thrilled that you love your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
software review
Reviewed on 24/08/2019
as above - stream lined application, easy to use and fantastic mentoring of the product
as above - stream lined application, easy to use and fantastic mentoring of the product
Pros
Ease of set up.
Brilliant customer support
Australian
multitude of applications for business use
Cons
not sure yet...Only reasonably new to the product
Response from HSI
Margie, thanks for taking the time to leave us a review. We are thrilled that you love the ease of set up and customer support; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and I hope our partnership continues to blossom.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Concise, Simple, Efficient, Perfect.
Reviewed on 28/05/2018
Pros
What impresses me most about this software is the simplicity and accessibility of all aspects associated with this software. Anything that I need to access on this software is always easy to find, on the rare occasion, this software makes it easy to search and locate whatever is needed.
Thank you.
Cons
There is nothing that I really dislike about this software. This is a rarity for me not to find a negative, but on this occasion, I cannot say anything bad about this software.
Response from HSI
Thanks for the review, Cameron.
Great to hear your experience with the Donesafe platform at Suncorp.
Thanks again and as always, stay safe out there. Team Donesafe.
- Industry: Wholesale
- Company size: 5,001–10,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Donesafe is EASY
Reviewed on 27/04/2021
Pros
The ease of use and the intuitive nature of the programme made logging incidents and injuries a breeze.
Cons
I haven't had any cons yet. Maybe it could have asked a question about completing a certain task before it was closed off.
Response from HSI
Nathan, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements.
Regards,
The Donesafe Team
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Just very user friendly and easy
Reviewed on 30/07/2018
Pros
Very easy and visually well structured. I found exactly what I was looking for quite quickly and completed
Cons
I don't have any cons to advise of as I found the software very easy to use and user friendly to complete
Response from HSI
Thanks for the review, Bev.
Great to hear your experience with the Donesafe platform at Suncorp.
Thanks again and as always, stay safe out there. Team Donesafe.